You have a Teams Phone deployment. When you review the Server - Client summary reports in Teams, you discover that Wired inside data is unavailable as shown in the following exhibit. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/MS-721/page_160_img_2.jpg You need to review the monthly and daily trends in the reports. What should you do?

D. From the Microsoft Call Quality Dashboard, upload the Building data file.

A. From the Microsoft Teams admin center, upload reporting labels.

B. From the Microsoft Teams admin center, configure the network topology.

C. From the Microsoft Call Quality Dashboard, upload the Endpoint data file.

D. From the Microsoft Call Quality Dashboard, upload the Building data file.

Free MS-721 Practice Test Questions and Answers (2026)

Last Update Check September 11, 2026

Q: 1

DRAG DROP You need to implement the planned changes for the +14165555555 reception area number. You create a new call queue. Which three actions should you perform in sequence next? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Drag & Drop

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Actions
Release +14165555555.
Assign +14165555555 to the lunchroom device.
Port +14165555555.
Unassign +14165555555.
Assign +14165555555 to a new resource account for the reception area.
Change the usage type of +14165555555.

24 comments in the community discussion

Taylor F. 8

Really clear question. Unassign +14165555555, change its usage type, then assign it to a new resource account for reception area.

Ajay 6

Unassign +14165555555, change usage type, assign to new resource account. Has to be unassigned first so you can convert it, then you link it to the call queue using the resource account. Pretty sure that's how MS Teams wants it done, unless I missed something?

Correct Answer:

Answer Areas Target 1: E. Unassign +14165555555. Target 2: G. Change the usage type of +14165555555. Target 3: F. Assign +14165555555 to a new resource account for the reception area.

Explanation

To transition a phone number from a physical device (Common Area Phone/User usage) to a Call Queue (Service usage), you must follow a specific lifecycle:

Unassign: A number cannot be modified or reassigned while it is actively linked to a user or device. You must first remove the current association.
Change Usage Type: Microsoft distinguishes between "User" (Subscriber) numbers and "Service" numbers. Call Queues and Auto Attendants require Service numbers. You must convert the usage type in the Teams Admin Center or via PowerShell to make it compatible with a Resource Account.
Assign to Resource Account: Once converted, the number is assigned to the Resource Account associated with the Call Queue to route incoming calls.

References

Microsoft Official Documentation: "Manage phone numbers for your organization." This section details the distinction between User (Subscriber) numbers and Service numbers and the requirement to change types when moving numbers between these categories.

Microsoft Official Documentation: "Assign, change, or remove a phone number for a user." Explains the necessity of unassigning a number before it can be repurposed within the tenant.

Microsoft Official Documentation: "Manage resource accounts in Microsoft Teams." Outlines the process of linking service-level phone numbers to resource accounts for Call Queue functionality.

Microsoft Learn (MS-700 Path): Plan and Configure Teams Phone – Module: "Configure and manage voice numbers." (Specific sections on Service Numbers vs. User Numbers).

Q: 2

You have a Microsoft Teams Phone deployment You assign a Microsoft 365 E5 license lo a user named User1. You need to enable User1 for Direct Routing. Which PowerShell cmdlet should you run?

Options

10 comments in the community discussion

Kevin N. 6

Option B is what you want here. Set-CsUser is used to enable Teams Direct Routing and assign the phone number via PowerShell. The other cmdlets don't actually enable the user for Direct Routing. Pretty sure on this, but if someone has a different use case let me know.

Rowan J.

Its B for enabling Direct Routing via PowerShell since only Set-CsUser lets you set both the phone number (LineURI) and Enterprise Voice. The other options don't handle both at once from what I remember-unless Microsoft changed something recently? Open to corrections if rules have shifted.

Correct Answer:

Explanation

To enable a user for Microsoft Teams Direct Routing using PowerShell, you must configure their account with their specific phone number and enable them for Enterprise Voice. The Set-CsUser cmdlet is the correct tool for this task. It allows an administrator to set the essential -OnPremLineURI parameter to the user's E.164 phone number and the -EnterpriseVoiceEnabled parameter to $true. These settings configure the user's account to route calls via the on-premises Session Border Controller (SBC) defined in the Direct Routing configuration.

Why Incorrect

A. Set-CsCallingLineIdentity: This cmdlet is incorrect because it is used to create or modify Calling Line ID (Caller ID) policies, which control the phone number displayed on outgoing calls, not to enable a user for a specific voice routing method.

C. Set-CsOnlineVoiceUser: This cmdlet is incorrect for this specific task because it does not have the -OnPremLineURI parameter, which is required to assign a phone number for Direct Routing. It is typically used for other voice configurations.

D. Set-CsUserServicesPolicy: This cmdlet is incorrect as it is used to manage user services policies that control features like unified contact store, presence, and archiving, which are not directly related to enabling voice routing.

References

1. Microsoft Docs - Enable users for Direct Routing: This official documentation explicitly details the steps to enable a user for Direct Routing.

Reference: In the "Enable user and assign a phone number" section

the document states: "You can use the Set-CsUser cmdlet to configure the phone number and enable Enterprise Voice and voicemail for a user." It provides the following example command: Set-CsUser -Identity "[email protected]" -OnPremLineURI "tel:+14255550100" -EnterpriseVoiceEnabled $true -HostedVoiceMail $true.

Source: Microsoft

"Enable users for Direct Routing

" Microsoft Learn

learn.microsoft.com/en-us/microsoftteams/direct-routing-enable-users.

2. Microsoft Docs - Set-CsUser Cmdlet Reference: The official documentation for the Set-CsUser cmdlet lists and describes its parameters.

Reference: The parameter description for -OnPremLineURI specifies its use for assigning a phone number that is homed on-premises

which is the case for Direct Routing.

Source: Microsoft

"Set-CsUser

" Microsoft Learn

learn.microsoft.com/en-us/powershell/module/skype/set-csuser.

3. Microsoft Docs - Set-CsOnlineVoiceUser Cmdlet Reference: The documentation for this cmdlet shows its parameters

confirming the absence of -OnPremLineURI.

Reference: The parameter set for Set-CsOnlineVoiceUser includes -TelephoneNumber but not -OnPremLineURI

making it unsuitable for the primary step of enabling a user for Direct Routing.

Source: Microsoft

"Set-CsOnlineVoiceUser

" Microsoft Learn

learn.microsoft.com/en-us/powershell/module/skype/set-csonlinevoiceuser.

Q: 3

DRAG DROP From Voice in the Microsoft Teams admin center, you select Operators and add an operator. You need to enable users for Microsoft Teams Phone. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Drag & Drop

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Acquire phone numbers.
Assign phone numbers to users.
Run the Set-CsUser cmdlet.
Run the New-CsOnlineNumberPortInOrder cmdlet.
Run the New-CsHybridTelephoneNumber cmdlet.
Create valid emergency addresses.

15 comments in the community discussion

Vikram N. 9

Makes sense, the order should be Create valid emergency addresses, then Acquire phone numbers, finally Assign phone numbers to users. That's the workflow Teams expects for Operator Connect.

Jack L. 6

Create valid emergency addresses > acquire phone numbers > assign phone numbers to users. If you try to skip the emergency address step, Teams blocks the rest, so order really matters here for Operator Connect.

Q: 4

HOTSPOT You have a Microsoft Teams deployment. You have two teams that have meeting room requirements as shown in the following table. You need to recommend a meeting room solution for the teams. What should you include in the recommendation for each team? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Your Answer

14 comments in the community discussion

QuinnA 5

Nah, gotta disagree a bit here. HR needs Cloud Video Interop since they have to support third-party VTC gear, not Teams Rooms. For Marketing, Teams Rooms on Windows is the way because it supports coordinated meetings with Surface Hub. Pretty sure that's exactly what MS expects, unless I'm missing a trick with the requi

Ryan 5

CVI for HR, Teams Rooms on Windows for Marketing, but only if HR still has those legacy VTCs in play.

Q: 5

DRAG DROP You have a Microsoft Teams deployment. You plan to deploy Teams Rooms. The solution must meet the following requirements: • Support one-touch join to third-party online meetings. • Enable users to cast content from their devices. What should you configure for each requirement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Drag & Drop

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Companion mode
Direct Guest Join
Proximity join
Together mode

19 comments in the community discussion

Ethan K. 6

Direct Guest Join for third-party join, Proximity join for casting content. This fits the requirements best as far as I know.

Noah C. 5

If the casting piece required users to already be in a Teams meeting, I'd say Companion mode might fit. But since it's just about casting content from their devices generally, Proximity join is the correct one for that. Direct Guest Join is definitely for third-party meeting one-touch access. Anyone see a scenario wher

Q: 6

DRAG DROP You have a Microsoft Teams Phone deployment. You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements: CQ1 must balance incoming calls so that each call agent receives the same number of calls Calls received by CQ2 must ring all call agents simultaneously What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Drag & Drop

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Attendant routing
Longest idle
Round robin
Serial routing

18 comments in the community discussion

Olivia J. 5

CQ1: Round robin, CQ2: Attendant routing. Round robin splits calls evenly, which is what "balance" means here. Attendant is the only one that rings all agents at once. Pretty sure this is correct, but I know some confuse longest idle for CQ1.

Olivia S. 4

Nah, I think it's CQ1: Round robin and CQ2: Attendant routing. Serial routing is a trap here, since it doesn't ensure balanced distribution. Pretty sure this lines up with how Teams works, but let me know if you see it differently.

Q: 7

You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is allocated to the Session Border Controller (SBC). A user named User1 is configured as shown in the following exhibit. User1 reports that when an external caller attempts to call the phone number of User1, the external caller receives an error message. User1 can make outbound calls, but no caller ID appears. Which two commands should you run to resolve the issues? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A) B) C) D) E)

Options

12 comments in the community discussion

Nina M. 1

Option B and E, saw a similar question in exam reports. Both needed for full fix.

Quinn J. 1

B, E

Correct Answer:

B, E

Explanation

For Direct Routing to function correctly, the user must be assigned a LineURI with the PhoneNumberType set specifically to DirectRouting. The current configuration likely treats the number as a Microsoft Calling Plan number or is in an inconsistent state. Running Option B (Set-CsPhoneNumberAssignment) correctly attributes the number to the Direct Routing service. Additionally, the user is currently assigned a specific voice routing policy ("VIC-All"). In many Direct Routing configurations, clearing a custom policy to use the global default or ensuring the policy is re-evaluated by setting it to $null (Option E) is a necessary step to reset the routing logic and ensure the SBC handles the traffic correctly.

Why Incorrect

Option A: This command removes the phone number assignment entirely, which would prevent the user from making or receiving any calls.

Option C: Set-CsOnlineVoiceUser is a legacy cmdlet primarily used for Skype for Business Online; modern Teams environments use Set-CsPhoneNumberAssignment.

Option D: Disabling EnterpriseVoiceEnabled would strip the user of all Teams Phone functionality, making it impossible to place or receive calls.

References

Official Vendor Documentation: Microsoft Learn, "Set-CsPhoneNumberAssignment," (Standard parameter documentation for -PhoneNumberType DirectRouting).

Official Vendor Documentation: Microsoft Learn, "Configure Direct Routing - Assign a number and enable voice," (Section: "Assign the number to the user").

Official Vendor Documentation: Microsoft Learn, "Grant-CsOnlineVoiceRoutingPolicy," (Syntax for removing policy assignments using $null).

Official Vendor Documentation: Microsoft Learn, "List of Teams PowerShell cmdlets - User Management," (Comparison of Set-CsUser vs Set-CsPhoneNumberAssignment).

Q: 8

DRAG DROP You have two users named User1 and User2. You need to configure User2 as a call delegate for Uset1. The solution must meet the following requirements: • Minimize disruptions to User1. • Prevent User2 from placing cans on behalf of User1. • Prevent User2 from modifying the settings of User1. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Drag & Drop

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Instruct User1 to sign in to the Microsoft Teams client, establish a remote session to his computer, and then configure the delegation settings in the Teams client.
For User2, set Permission to Make and receive calls.
From the Microsoft Teams admin center, select Voice, select Phone numbers, and then select the phone number of User1.
From Users in the Microsoft Teams admin center, open the settings of User1, and then select the Voice tab.
From Users in the Microsoft Teams admin center, open the settings of User2, and then select the Voice tab.
For User2, set Permission to Receive calls, and then set Allow changing call settings to Off

16 comments in the community discussion

Jamie W. 4

Right, it's D (User1 in TAC), then F (User2 receive-only and no change rights), then A (User1 finishes in Teams client). Starts with admin config, limits User2's permissions, then minimal client disruption at the end. I think this matches least privilege and workflow. Anyone disagree?

Liam G. 3

Minimal disruption only works if admin sets up in TAC first, then configures User2’s receive-only and settings block, then has User1 confirm as delegate in client.

Q: 9

DRAG DROP Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN. You have a Microsoft Teams Phone deployment. You need to recommend a Direct Routing solution that meets the following requirements: • If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and ensure that PSTN services remain available in the event of a local SBC outage. • The number of SBCs must be minimized. What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Drag & Drop

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A cross-site SBC pair
A local redundant SBC pair
A single SBC
PSTN over WAN

16 comments in the community discussion

Arjun U. 5

New York: A local redundant SBC pair, Calgary: PSTN over WAN. This setup lets NY handle its own failover locally, while Calgary leverages the existing New York SBC for backup and keeps hardware counts low.

QuietConsultant6493 4

New York: local redundant SBC pair, Calgary: PSTN over WAN. That's the only way to keep local PSTN failover in NY and still minimize total SBCs, since Calgary can use the WAN for backup if its local SBC goes down. Pretty sure this covers all the requirements, but open to other ideas.

Correct Answer:

Answer Areas New York: B. A local redundant SBC pair Calgary: D. PSTN over WAN

Explanation

New York Office: The requirement states that if an SBC fails, PSTN services must remain available through a local PSTN egress. To achieve local failover within the same site without relying on another geographical location, you must deploy a local redundant SBC pair (typically configured as a High Availability cluster). This ensures that the failure of a single physical unit does not disrupt the local egress.

Calgary Office: The requirement is to prioritize local egress but ensure availability during an outage while minimizing the number of SBCs. By selecting PSTN over WAN, Calgary can use the redundant SBC infrastructure in New York as a backup path. This satisfies the survivability requirement without needing to deploy a redundant pair at the branch site, thus minimizing hardware.

References

Official Vendor Documentation: Microsoft Learn. Plan Direct Routing - High Availability. "To provide high availability for Direct Routing, you can combine SBCs into clusters (redundant pairs) to handle local failures." [Section: SBC High Availability]

Official Vendor Documentation: Microsoft Learn. Configure Direct Routing - Path Selection and Failover. "You can configure voice routes to prioritize a local SBC and then fail over to an SBC in another site over the WAN if the local device is unreachable." [Section: Voice Routing Policies]

Official Vendor Documentation: Microsoft Learn. Microsoft Teams PSTN Connectivity Components. "Deploying local redundancy (HA) at primary sites while utilizing centralized SBC resources for smaller branch sites via WAN is a recommended architecture for cost-optimization." [Section: Design Considerations]

Q: 10

HOTSPOT You have a Microsoft Teams Phone deployment. You create a call queue named CQ Marketing. The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing lab.) The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.) The Agent selection settings are configured as shown in the Agent selection exhibit (Click the Agent selection tab.) For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Your Answer

19 comments in the community discussion

QuietTester404 6

Marketing agents can log in and out, so Yes for that. Outbound caller ID isn't forced unless a caller ID policy is applied, which is missing here, so No. For the order, admin can't specify who gets called first when using Team-based serial routing (rings alphabetically), so that's also No. Pretty sure about these-fe

Aaron W. 6

Yes, No, No. That's what I picked too, matches the way agent opt-in and serial routing work in Teams.

Q: 11

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones. The help desk receives reports that several user phones fail to lock automatically after the timeout period. You need to verify whether the configuration profile is applied to the problematic phones. Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the Configuration profiles tab, select Standard Phone Policy, and select Assigned devices. Does this meet the goal?

Options

4 comments in the community discussion

Alex H. 1

B tbh, the steps don't match how Teams admin actually works for phone config. Question's clear on what it's testing.

Aaron J.

Definitely not A, it's B. Had something like this in a mock and you have to check user or group assignment not "Assigned devices" for config profiles in Teams admin. Pretty sure the solution doesn't meet the goal.

Q: 12

HOTSPOT You need to assign a phone number to User1 to meet the technical requirements. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Your Answer

5 comments in the community discussion

Nina Y. 7

Nice, clear scenario. Set-CsUser with -LineURI fits here.

Jamie 4

Yeah, this lines up with how Teams voice is managed. The command should be Set-CsUser and use -LineURI to assign the number. Pretty sure that's what they want for direct phone number assignments.

Q: 13

You have a Teams Phone deployment. When you review the Server - Client summary reports in Teams, you discover that Wired inside data is unavailable as shown in the following exhibit. You need to review the monthly and daily trends in the reports. What should you do?

Options

5 comments in the community discussion

ThoughtfulAnalyst2364 1

Option CLove how clear the scenario is, feels just like what I’ve seen in recent practice exams.

Luke R.

B , had something similar pop up in a mock exam and configuring the network topology from Teams admin center was the fix there. It links subnets so you can see inside/outside network data. Pretty sure it's B but open to correction if someone knows for sure.

Correct Answer:

Explanation

A. Upload reporting labels: Reporting labels are used to provide more descriptive names for specific report elements but do not define the underlying network topology or subnet-to-location mapping.

B. Configure the network topology: While network topology in the Teams Admin Center is used for Location-Based Routing and Emergency Services, it does not automatically populate CQD "Inside" data reports.

C. Upload the Endpoint data file: There is no "Endpoint data file" upload mechanism for CQD to resolve network location trends; endpoint data is collected automatically via the Teams client telemetry.

Why Incorrect

References

Microsoft Learn: "Upload building data in Call Quality Dashboard (CQD)," Section: Why use building data?, Paragraph 1-3.

Microsoft Learn: "Prepare and upload building data in CQD," Section: Data File Structure, Table defining 'Subnet' and 'NetworkType' fields.

Microsoft Documentation: "Manage your network topology for cloud features in Microsoft Teams," contrast with CQD data requirements.

Technical Standard: CQD Data Schema and Dimensions, mapping 'InsideCorp' dimension to the Building data repository.

Q: 14

HOTSPOT You need to troubleshoot the issues reported by the New York and London office users. What should you use for each office? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Your Answer

7 comments in the community discussion

Nathan D. 4

Why pick Remote Connectivity Analyzer for London but not New York? Is it because London's issue is external/exchange related while New York is something admin-side with Teams presence or chat? Feels like the question is about troubleshooting scope, but just want to be sure.

Drew U. 3

Self-help diagnostics for Teams admins (New York) and Microsoft Remote Connectivity Analyzer (London). Nice, clear question format for practice!

Q: 15

HOTSPOT You have a Microsoft Teams Phone deployment that contains a user named User1. A company policy states that all users must have voicemail configured so that callers can record a message or be transferred to reception. You need to verify the voicemail configuration of User1 to ensure that it meets the requirements of the company policy. How should you complete the command? To answer select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Your Answer

5 comments in the community discussion

Amelia Q. 9

Makes sense here to use Get-CsUserCallingSettings and look for UnansweredTarget. That's what actually checks the forwarding or voicemail config.

TaylorP 2

Nah, Get-CsOnlineUser catches folks out here. You need Get-CsUserCallingSettings and UnansweredTarget.

Q: 16

You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

Options

3 comments in the community discussion

Maya I. 1

C D E, tbh the dial-out config is easy to overlook when it's Calling Plan for UK. Routing policy not needed here.

Vikram E.

Option C D, and E look right here. Teams Calling Plan for new UK users means you have to order numbers in Teams admin center (E), then assign those numbers (D), and set dial-out settings for domestic calling (C). Nice question, the steps are clear if you know how Calling Plan works.

Correct Answer:

C, D, E

Explanation

The five new U.K. users will be enabled with Microsoft Teams Calling Plan.

1. A Calling Plan requires Microsoft-supplied user numbers, so the administrator must order five user numbers in the Teams admin center (E).

2. After the numbers appear in the tenant, each number has to be assigned to its respective user from the Teams admin center (D).

3. To comply with the stated technical requirements for the site (domestic-only PSTN access), per-user dial-out permissions must be set to “Domestic only” in the Teams admin center (C).

No voice-routing policy is needed because Calling Plan handles routing automatically, and U.K. numbers can be acquired without opening a service request.

Why Incorrect

A. Voice-routing policies are used only with Direct Routing, not with Calling Plan.

B. Editing the “Office phone” attribute in Microsoft 365 does not allocate a PSTN number in Teams.

F. Support tickets are required only when a country’s numbers aren’t available in the portal; U.K. numbers are self-service.

G. Users already inherit the global Calling policy; an additional policy isn’t required for basic Calling Plan functionality.

References

1. Microsoft Teams – “Get phone numbers for your users” → Teams admin center > Voice > Phone numbers; self-service ordering supported for United Kingdom (Microsoft Docs

2023-07-18

Section: Countries where you can get numbers).

2. Microsoft Teams – “Assign

change

or remove a phone number for a user” (Microsoft Docs

2023-08-30

Steps 1-6).

3. Microsoft Teams – “Set the per-user outbound PSTN call option” → choose Domestic only (Microsoft Docs

2023-03-16

Section: Use the Teams admin center).

4. Microsoft Teams – “Plan your Teams Calling implementation” → Calling Plan requires no voice routing policy (Microsoft Docs

2023-05-26

Table: Configuration requirements).

Q: 17

You have a PBX phone system that contains 100 handsets. The handsets support SIP registration. You implement a new Microsoft Teams Phone deployment that has SIP Gateway configured. You need to register the handsets with Teams. What should you do?

Options

5 comments in the community discussion

Morgan

Neha

C/D? D needs the provisioning URL for Teams SIP Gateway, C is a common trap for config-only scenarios.

Correct Answer:

Explanation

To register third-party SIP handsets with Microsoft Teams using SIP Gateway, two primary actions are required. First, the ability for users to make calls from SIP devices must be enabled within the organization's Teams calling policies. This is achieved by setting "SIP devices can be used for calls" to "On". Second, the SIP handsets must be directed to the SIP Gateway service for configuration and registration. This is done by setting the device's provisioning server URL to the appropriate regional SIP Gateway URL provided by Microsoft.

Why Incorrect

A: Configuration profiles in the Microsoft Teams admin center are used for managing native Microsoft Teams devices, not for third-party SIP devices connecting via SIP Gateway.

B: While enabling the voice calling policy is a necessary step, LLDP (Link Layer Discovery Protocol) is not the mechanism used for SIP Gateway provisioning or registration.

C: Configuration profiles are not the correct tool for SIP Gateway devices. The specific detail needed is the provisioning URL, which is the standard method for these devices.

References

1. Microsoft Learn. "Configure SIP Gateway." Microsoft Teams Documentation.

Section: Enable SIP Gateway: "In the left navigation

go to Voice > Calling policies. Select a policy or create a new one. ... turn on SIP devices can be used for calls." This supports the first part of the correct answer.

Section: Configure the provisioning server URL: "You can set the provisioning server URL on the device's configuration screen or by using the device's web administration page. ... Use one of the following SIP Gateway provisioning server URLs depending on the location of your device: EMEA: http://emea.sip.skype.com..." This supports the second part of the correct answer.

2. Microsoft Learn. "Plan for SIP Gateway." Microsoft Teams Documentation.

Section: Onboarding and provisioning: "SIP Gateway supports provisioning SIP devices from the Teams admin center. ... For bulk provisioning

you can upload the MAC addresses of the SIP devices that you want to provision." This process is initiated after the device is configured with the provisioning URL to contact the service. The document does not mention using configuration profiles or LLDP for this purpose.

Q: 18

You have a Microsoft Teams deployment. You have the users shown in the following table. You need to identify which users meet the following requirements: • Can assign watermarks to meetings. • Can configure end-to-end meeting encryption. Which users should you identify?

Options

9 comments in the community discussion

FriendlyEngineer2521 4

Option B

Nathan K. 1

C or D, since E5 has lots of security features but maybe missing those Premium-only settings. Not totally sure between these two.

Correct Answer:

Explanation

To assign watermarks to meetings and configure end-to-end encryption (E2EE) for meetings, a user requires a Microsoft Teams Premium license.

According to official Microsoft documentation, while basic E2EE for 1:1 calls is available in standard licenses, the ability to apply End-to-end encryption for meetings (up to 200 participants) and use Watermarking (for both video feeds and shared content) are specific advanced features bundled under the Teams Premium add-on. Looking at the provided table, only User2 is licensed for Microsoft Teams Premium. User1 and User3 have Microsoft 365 E5, which includes many security features but does not inherently include the specific Teams Premium features required for meeting watermarking and meeting E2EE.

Why Incorrect

A. User1 only: User1 has Microsoft 365 E5. While E5 is a high-tier license, it does not include Teams Premium features like meeting watermarks or meeting-wide E2EE by default.

C. User3 only: User3 has Microsoft 365 E5 and Teams Rooms Pro. Teams Rooms Pro provides advanced management for room devices but does not grant the user Teams Premium meeting features.

D. User2 and User3 only: While User2 is correct, User3 lacks the Teams Premium license. Teams Rooms Pro is a device-based license and does not satisfy the requirement for user-level Premium features.

E. User1, User2, and User3: Only User2 possesses the specific Microsoft Teams Premium license required for the requested advanced meeting security and protection features (watermarking and meeting E2EE).

References

Microsoft Documentation: "Microsoft Teams Premium licensing - Features overview," Section: Meeting protection (Watermarking, E2EE for meetings).

Microsoft Support: "Require end-to-end encryption for sensitive Teams meetings," Requirement: Teams Premium license.

Microsoft Learn: "Add a watermark to Teams meetings," Prerequisites: Microsoft Teams Premium.

Microsoft Documentation: "Microsoft Teams Rooms Pro licenses," Section: Comparison with user licenses (confirming Pro does not include user Premium features).

Q: 19

DRAG DROP You need to implement the planned change for the Intelligent Speaker in the Rome office. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Drag & Drop

Enable JavaScript to use the Drag & Drop feature.

Join a Teams meeting and start a transcription.
Create and apply a configuration profile for Teams Rooms.
Join a Teams meeting and enable Turn on Speaker Coach.
Configure and assign a meeting policy.
Enable Cortana voice assistance in Teams Rooms.
Instruct the user to configure a digital voice profile.

3 comments in the community discussion

Quinn 4

Makes sense: Instruct user to set up voice profile, then assign policy, then start transcription in the meeting.

Meera E. 2

Had something like this in a mock. Start with user configuring digital voice profile, then assign meeting policy, finally start transcription.

Q: 20

You are evaluating the implementation of the technical requirements for the sales team. After the implementation of the requirements, which meeting feature will the sales team be able to use during Teams meetings?

Options

5 comments in the community discussion

Emma G.

Probably D for this. I had exactly this on my exam and enabling the Whiteboard option was the specific technical requirement for Teams meetings. The other features are usually on by default, but Whiteboard needs to be explicitly enabled in some orgs.

Correct Answer:

Explanation

The question implies that a specific technical requirement was implemented for the sales team. Microsoft Whiteboard is a collaborative digital canvas used for brainstorming, planning, and visual communication, which are common needs for a sales team. The availability of Whiteboard in Teams meetings is controlled by an organization-wide setting in the Microsoft 365 admin center. Implementing a requirement to enable this feature would involve an administrator turning on the service for the relevant users. Once implemented, the sales team would be able to use the Whiteboard feature during their Teams meetings for interactive sessions.

Why Incorrect

A. meeting reactions: This is a general user engagement feature controlled within Teams meeting policies. It is less likely to be a specific, standalone technical requirement for a sales team compared to a core collaborative tool.

B. PowerPoint Live: This is a content sharing feature, also managed within standard Teams meeting policies. While useful for sales, enabling it is a routine policy adjustment, not typically framed as a distinct implementation.

C. meeting recording: This feature is for compliance, training, or archival purposes and is managed via Teams meeting policies. The context of a sales team's active collaboration points more strongly toward an interactive tool like Whiteboard.

References

1. Microsoft Learn. "Manage Microsoft Whiteboard in Microsoft Teams." This document details the administrative steps to enable or disable the Whiteboard feature for an organization. It states

"To enable or disable Whiteboard

see Manage Microsoft Whiteboard for your organization." This confirms it is a specific

manageable service.

2. Microsoft Learn. "Manage meeting policies in Microsoft Teams." This source outlines the controls for various in-meeting features.

Under the "Meeting engagement" section

it describes the -AllowMeetingReactions parameter

which controls meeting reactions (Option A).

Under the "Content sharing" section

it details the -ScreenSharingMode parameter

which governs the ability to share content

including PowerPoint Live (Option B).

Under the "Recording & transcription" section

it describes the -AllowCloudRecording parameter

which controls meeting recording (Option C).

Question 1 of 20

What's covered in this practice questions set

3: Configure and manage Microsoft Teams Phone · 12 questions

📖 About this Domain

This domain covers the configuration of Microsoft Teams Phone for Public Switched Telephone Network (PSTN) connectivity. You will manage phone numbers, voice policies, and call routing components. It is a critical part of enabling enterprise voice in Microsoft Teams.

🎓 What You Will Learn

Learn to acquire and manage phone numbers for users and services using Calling Plans, Direct Routing, or Operator Connect.
Understand how to configure calling policies, caller ID policies, and dial plans to control user voice capabilities.
Learn to implement and manage Auto Attendants and Call Queues for automated call handling and distribution.
Discover how to configure Session Border Controllers (SBCs) and PSTN gateways for Direct Routing and integrate with third-party operators.

🛠️ Skills You Will Build

You will build the skill to provision and assign phone numbers to users, resource accounts, and voice applications.
You will be able to implement complex call routing logic using Auto Attendants, Call Queues, and resource accounts.
You will gain proficiency in configuring and troubleshooting PSTN connectivity via Direct Routing, including SBC configuration and health checks.
You will develop the ability to enforce granular control over user calling features through the creation and assignment of custom calling policies.

💡 Top Tips to Prepare

Gain hands-on experience in the Teams admin center by creating and assigning various voice policies and number types.
Master PowerShell cmdlets for Teams Phone management, as they are essential for bulk operations and advanced configurations.
Understand the key differences and use cases for Calling Plans, Direct Routing, and Operator Connect for PSTN connectivity.
Practice troubleshooting common voice issues, such as call quality problems, call routing failures, and SBC connectivity errors.

4: Configure and manage Microsoft Teams Rooms and devices · 4 questions

📖 About this Domain

This domain covers the deployment, configuration, and management of Microsoft Teams Rooms (MTR) systems and certified Teams devices. It focuses on creating resource accounts, applying configuration profiles, and monitoring device health. This area represents 15-20% of the exam.

🎓 What You Will Learn

You will learn to deploy Microsoft Teams Rooms on Windows and Android, including the creation and configuration of resource accounts.
You will learn to manage device settings and peripherals by creating and assigning configuration profiles in the Teams admin center.
You will learn to use the Teams Rooms Pro Management portal for device monitoring, update management, and incident resolution.
You will learn to provision and manage Teams Phones, Teams displays, and common area phones, including various user sign-in modes.

🛠️ Skills You Will Build

You will build proficiency in provisioning resource accounts for MTR systems using PowerShell cmdlets and admin center interfaces.
You will build the ability to enforce standardized device settings across your MTR fleet using configuration profiles.
You will build skills in proactive monitoring and lifecycle management of MTR devices using the Teams Rooms Pro Management service.
You will build expertise in administering the full lifecycle of Teams-certified IP phones, panels, and displays.

💡 Top Tips to Prepare

Master the PowerShell cmdlets for creating and configuring MTR resource accounts and assigning required licenses.
Gain hands-on experience creating and applying configuration profiles in the Teams admin center to understand their impact.
Familiarize yourself with all dashboards and features within the Teams Rooms Pro Management portal, especially incident management.
Understand the key configuration and management differences between MTR on Windows and MTR on Android platforms.

2: Configure and manage Microsoft Teams meetings, webinars, and town halls · 2 questions

📖 About this Domain

This domain covers the configuration of meeting experiences within the Microsoft Teams admin center. It focuses on policies, settings, and templates for meetings, webinars, and large-scale town halls to manage the entire event lifecycle.

🎓 What You Will Learn

You will learn to configure meeting policies to control features like recording, transcription, and content sharing for users.
You will learn to manage settings for webinars, including registration forms, presenter roles, and attendee reporting.
You will learn to set up and manage town halls, focusing on producer roles, Q&A moderation, and event management.
You will learn to create and apply meeting templates and customization policies to standardize meeting experiences.

🛠️ Skills You Will Build

You will build the skill to implement granular control over meeting features using the Teams Admin Center and PowerShell cmdlets.
You will build the skill to manage the end-to-end lifecycle of webinars, from setup and registration to post-event analytics.
You will build the skill to orchestrate large-scale broadcast events like town halls, managing production and attendee interaction.
You will build the skill to configure audio conferencing and PSTN integration for dial-in capabilities in Teams meetings.

💡 Top Tips to Prepare

Gain hands-on experience in the Teams Admin Center by creating and modifying meeting, webinar, and town hall policies.
Understand the distinct capabilities and configuration options for standard meetings, webinars, and town halls.
Practice using PowerShell cmdlets like Get-CsTeamsMeetingPolicy and Set-CsTeamsMeetingPolicy for policy management.
Review official Microsoft Learn documentation on meeting templates, customization, and event lifecycle management.

5: Monitor, report on, and troubleshoot collaboration and communication solutions · 1 questions

📖 About this Domain

This domain focuses on maintaining the operational health of Microsoft Teams and related collaboration services. You will leverage built-in monitoring tools, generate usage and quality reports, and apply systematic troubleshooting methodologies for common issues.

🎓 What You Will Learn

Use the Teams Admin Center and Microsoft 365 admin center to monitor service health and analyze usage reports.
Diagnose and resolve call quality problems using the Call Quality Dashboard (CQD) and per-user call analytics.
Troubleshoot external access and federation configuration issues with other Microsoft 365 tenants and Skype for Business.
Identify and resolve common integration problems between Microsoft Teams, SharePoint Online, and OneDrive for Business.

🛠️ Skills You Will Build

Analyze Teams usage reports and Microsoft 365 adoption metrics to assess service utilization.
Interpret Call Quality Dashboard (CQD) data and call analytics to pinpoint network and device-related call failures.
Validate DNS records and external access policies to resolve federation and guest access connectivity issues.
Troubleshoot file sharing and permissions by examining SharePoint site and OneDrive configurations linked to Teams.

💡 Top Tips to Prepare

Gain hands-on experience with the Call Quality Dashboard (CQD) to differentiate between poor and good call streams.
Practice interpreting Microsoft Teams client logs to identify root causes for sign-in, media, and connectivity problems.
Master the Microsoft 365 Service Health dashboard for tracking service incidents and advisories.
Utilize diagnostic tools in the Teams Admin Center, like the Network testing companion, for proactive issue identification.

1: Plan and design collaboration and communication solutions · 1 questions

📖 About this Domain

This domain covers the foundational planning and design of a Microsoft Teams environment. You will focus on translating business needs into technical specifications for governance, security, and network readiness. It establishes the architectural blueprint for a successful Teams deployment.

🎓 What You Will Learn

Plan and design governance for Teams, including naming conventions, lifecycle management, and guest access policies.
Design security and compliance solutions by configuring sensitivity labels, retention policies, and data loss prevention (DLP).
Assess network readiness for Teams voice and video by using the Network Planner tool and configuring Quality of Service (QoS).
Develop a deployment strategy for Teams clients and manage Teams-certified devices and endpoints.

🛠️ Skills You Will Build

Architecting a comprehensive Teams governance model that includes team creation, expiration, and access reviews.
Implementing security controls like Conditional Access policies and information barriers to secure Teams communications.
Optimizing network infrastructure for real-time media traffic to ensure high-quality Teams calls and meetings.
Managing the end-to-end lifecycle of Teams clients and devices, from deployment to updates and retirement.

💡 Top Tips to Prepare

Master the use of the Network Planner and Call Quality Dashboard (CQD) for network assessment and troubleshooting.
Deeply understand the interaction between Teams and other Microsoft 365 services like SharePoint, OneDrive, and Azure AD.
Focus on governance controls in the Teams admin center, including policies for messaging, meetings, and app permissions.
Practice designing security solutions by applying sensitivity labels and DLP policies to Teams chats and channel messages.

What's covered in this practice questions set

3: Configure and manage Microsoft Teams Phone · 12 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

4: Configure and manage Microsoft Teams Rooms and devices · 4 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

2: Configure and manage Microsoft Teams meetings, webinars, and town halls · 2 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

5: Monitor, report on, and troubleshoot collaboration and communication solutions · 1 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

1: Plan and design collaboration and communication solutions · 1 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

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