DRAG DROP You have a Microsoft Teams Phone deployment. You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements: CQ1 must balance incoming calls so that each call agent receives the same number of calls Calls received by CQ2 must ring all call agents simultaneously What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

In Microsoft Teams call queues, Round robin ensures that incoming calls are distributed evenly among agents. It balances the load by routing each new call to the agent who follows the one who received the previous call, regardless of their idle time.

Attendant routing is designed to ring all agents in the queue at the same time. The first agent to pick up the call gets it, which is the standard "simultaneous ring" behavior required for CQ2. Longest idle routes calls to the agent who has been inactive the longest, and Serial routing rings agents one by one in a specific order; neither fulfills the specific balancing or simultaneous requirements described.

Official Microsoft Documentation: Create a call queue in Microsoft Teams, Section: "Choose a routing method." This section details that Round robin "ensures that each call agent receives the same number of calls" and Attendant routing "rings all the agents in the queue at the same time."

Microsoft Learn: Plan for Microsoft Teams Auto attendants and Call queues, Module: "Configure Call Queues," Paragraph on Routing Methods.

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (Exam MS-721): Skills Measured - "Configure and manage Microsoft Teams Call Queues."