Microsoft Dynamics MB-920 Exam Questions 2025

MB-920 in 2025: Why This Entry-Level Exam Still Means Something

The Microsoft MB-920 exam continues to hold strong relevance in 2025 for professionals stepping into the ERP and business applications space. As companies keep expanding their digital operations, Dynamics 365 has become a central part of managing finances, supply chains, sales, and reporting. The MB-920 certification marks the first step for anyone aiming to build foundational knowledge in these Microsoft-driven systems.

Unlike higher-tier certs that dive deep into implementation or development, MB-920 is focused on helping candidates understand how the broader Dynamics 365 platform works from a business functionality angle. It’s not designed to overwhelm; it’s designed to connect the dots across apps. The value of this certification lies in what it allows you to contribute within your team, especially if you’re involved in supporting ERP processes, reporting needs, or business analysis work.

The MB-920 acts as a reliable entry point into Microsoft’s enterprise software ecosystem. It’s one of the few certifications that allow both technical and non-technical professionals to understand how finance and operations apps interact with each other, and how that interaction supports business decisions. Whether you work in tech support or finance, this certification provides context that is often missing in job training or day-to-day work exposure.

What You Actually Learn from Studying for MB-920

Studying for MB-920 introduces candidates to the flow and structure of Microsoft Dynamics 365’s finance and operations applications. Rather than focusing on configuration or customization, the exam is centered around understanding how the platform supports different areas of business from managing money to tracking materials, people, and projects.

You learn what each Dynamics 365 application is responsible for, such as how Finance helps with budgeting, fixed assets, and ledger operations, or how Supply Chain Management handles inventory, procurement, and logistics. You also gain insight into customer-focused modules like Sales, which deals with lead management and order processing, as well as Project Operations, which supports time tracking and billing for service-based work.

MB-920 also touches on reporting tools and analytics through Microsoft Power Platform. You’ll see how Power BI, Excel, and Dynamics dashboards play a role in visualizing data and driving insights. Additionally, the certification introduces the way Dynamics integrates with Microsoft 365 tools like Outlook and Teams, making workflows more seamless across business units.

This certification doesn’t go deep into any one area, but it gives you a clear overview of how these tools work together. That understanding can be a game-changer for professionals working in environments where Microsoft’s ERP ecosystem is already in place or where it’s being considered.

MB-920 Difficulty: Should You Worry About It?

MB-920 is considered one of the more accessible Microsoft certs, but candidates should still take the preparation seriously. The exam tests you on multiple business apps, each with its own set of terms, processes, and use cases. Even without technical requirements, the number of modules covered can feel like a lot if you’re not familiar with the content.

One common issue is information overload. Since Dynamics 365 touches many parts of a business, candidates need to remember which app performs what task and what kind of business processes each one supports. It’s not difficult in terms of problem-solving, but it does require a good grasp of what each product in the suite is meant for.

If you haven’t used ERP software before, some of the terminology might seem new. Terms like data entities, guided business processes, dual-write, and ledger postings might require extra attention. However, once you work through a few real-life examples or study guides, the content starts to become logical and easier to process.

In general, MB-920 is a solid entry point for certification seekers. It’s not trick-based or heavy on scenarios requiring guesswork. It’s straightforward, but like any exam, it rewards consistent preparation and familiarity with the structure of Microsoft’s ERP applications.

What Kind of Job Roles Can This Cert Help You Get?

Professionals who pass the MB-920 certification often find themselves in a stronger position when applying for roles connected to enterprise software, ERP workflows, or business application support. While it is foundational, the cert signals to employers that you understand how key financial and operational tools are structured and connected in the Microsoft ecosystem.

Here are some common job titles that benefit from MB-920:

• ERP Support Specialist: Assists users and resolves basic issues in finance and operations apps.
  
• Business Analyst (Finance or Operations): Works on process improvement, data tracking, and decision support using ERP tools.
  
• Junior Dynamics 365 Consultant: Provides basic implementation or user training for Dynamics apps.
  
• Pre-sales Functional Consultant: Supports sales efforts by demonstrating how Microsoft apps fit client business needs.
  
• Technical Support Agent: Handles tier-1 support for Dynamics-based environments.
  
• Microsoft Partner Associate: Works with Microsoft resellers or service providers on product engagement and client onboarding.
  

Entry-level salaries vary based on region and industry, but roles tied to Dynamics 365 generally offer higher starting packages compared to traditional support or admin jobs. For example, ERP-related roles in North America typically start around $60,000 to $70,000 annually and can grow substantially with experience or further certs.

MB-920 also acts as a stepping stone toward advanced certifications, giving you a platform to grow into roles like ERP implementation consultant, solution architect, or system analyst.

The Exam Itself: What You’re Walking Into

The MB-920 exam is structured to validate your understanding of Microsoft’s finance and operations apps without expecting you to do hands-on configuration. It’s built to test recognition, association, and comprehension rather than technical execution.

The exam format includes the following:

• Question types: Multiple-choice and multiple-response
  
• Question count: Between 40 and 60 questions
  
• Time limit: 60 minutes
  
• Passing score: 700 out of 1000
  
• Delivery options: Can be taken online or at an official test center via Pearson VUE
  

All the questions are scenario-driven. Instead of abstract technical queries, you’ll be asked what module or feature applies in a given business situation. For example, you might be asked which module handles the creation of vendor invoices or which application supports resource scheduling for service-based work.

Microsoft doesn’t include simulations or labs for this exam, so there’s no hands-on testing involved. However, candidates should still understand the purpose of each Dynamics 365 app and how they solve specific operational challenges. This context is key to selecting the correct answers under exam conditions.

MB-920 Exam Topics That Get Most of the Questions

The MB-920 exam blueprint is organized into functional areas, each tied to a specific segment of the Microsoft Dynamics 365 suite. While the questions are spread across all topics, some sections naturally carry more weight based on their central importance to ERP workflows.

Dynamics 365 Finance Capabilities

This section deals with how organizations manage their general ledger, budgeting, accounts receivable, accounts payable, fixed assets, and financial reporting. Candidates must recognize how financial processes are mapped inside Dynamics and how data flows between the different components.

Dynamics 365 Supply Chain Management

Focuses on how businesses handle product management, inventory control, procurement, and logistics. This module plays a critical role in industries with complex warehouse or distribution needs.

Dynamics 365 Sales and Customer Engagement

Exam questions here relate to how leads, opportunities, and sales orders are tracked and managed. Candidates must understand the flow of customer data and how it integrates with other systems.

Project Operations

Covers service-based project management, including time tracking, billing, scheduling, and resource allocation. This section is especially relevant for consulting firms or service-driven businesses.

Reporting and Analytics

Explores how Power BI, dashboards, and Microsoft’s data visualization tools work inside Dynamics 365. Candidates should be familiar with basic KPIs, filters, and the purpose of embedded reports.

Licensing and Integration

Focuses on user roles, licensing types, security models, and how Dynamics integrates with Microsoft 365 tools like Teams, Outlook, and Excel. This is where candidates often miss points if they skip the administrative side of the platform.

Understanding these categories gives you a complete overview of what’s tested. You don’t need hands-on experience to succeed, but clarity on module roles and business use cases is essential.