Free MB-920 Practice Test Questions and Answers (2026)

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Q: 1

DRAG DROP A manufacturer uses Dynamics 365 Human Resources and Microsoft HoloLens to augment manufacturing tasks. The company promotes five employees to a newly created position named quality assurance manager. You need to use Dynamics 365 functionality to facilitate self-education and apply continuous improvement to the process. What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Drag & Drop
16 comments in the community discussion
9
LinkedIn Learning -> Take courses about management led by other industry-wide experts. Dynamics 365 Human Resources -> Receive feedback from the employees about their experiences. Saw something similar in the official guide and practice test, pretty sure this is right.
6
LinkedIn Learning to take courses about management, Dynamics 365 HR for employee feedback. Had something like this in a mock, matches what you'd expect: LinkedIn for training content, HR module for process improvement and feedback. Pretty confident but correct if you see otherwise.
Q: 2

HOTSPOT A company uses Dynamics 365 Finance. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
10 comments in the community discussion
4
YES to both. Nice clear image, this matches what I've seen in similar practice sets.
3
Yes to both statements. As long as the data entity isn't set to read-only, "Open in Excel" allows real-time editing and syncing changes back. If it was a custom entity without update rights, that might change the answer.
Q: 3

DRAG DROP A company uses Dynamics 365 Supply Chain Management. You need to recommend costing methods for the company. What should you recommend? To answer, drag the appropriate costing methods to the correct scenarios. Each costing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Drag & Drop
14 comments in the community discussion
9
FIFO -> Limited shelf life and varying cost, Standard -> Preset cost based on estimate, Average -> Costs change often and items are mixed. This matches what I've seen in similar questions. FIFO is best for perishables, Standard for budgeting, Average for blending situations.
6
For this drag & drop, I'd map FIFO to limited shelf life with varying cost, Standard to preset/estimated cost, and Average to scenarios where costs fluctuate and products are blended together. Seems in line with supply chain best practices, but open if someone disagrees.
Q: 4
An international hotel company implements Dynamics 365 Finance. You need to help the hotel company identify email integration capabilities. What are two valid use cases for sharing Dynamics 365 Finance documents with customers by using email integration? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
11 comments in the community discussion
1
A and D fit here. Dynamics 365 Finance can handle sending invoices automatically and statements on demand, both via email integration. Options B and C don’t really use the financial document/email features directly. Pretty sure that’s correct.
Makes sense to pick A and D here, since those are actual financial documents Finance can generate and send by email automatically. B and C don’t use the standard email integration for transactions. I think this is right, but open to other views.
Q: 5

HOTSPOT A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program. You need to recommend a method for tracking customer spending. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area: Microsoft MB-920 question

Your Answer
14 comments in the community discussion
5
Saw this kind of scenario in official guides and practice tests. Dynamics 365 Commerce, Loyalty program.
4
Dynamics 365 Commerce with Loyalty program
Q: 6
A company plans to implement Dynamics 365 finance and operations apps. The company wants to integrate Microsoft Teams with these applications. Which three platforms support Microsoft Teams integration? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
13 comments in the community discussion
2
Pretty sure it's B, C, and E. D trips folks up because the on-prem version doesn't natively support Teams integration like the cloud services do. Power BI, Dataverse, and SharePoint Online all have strong native Teams integrations for Dynamics scenarios. Open to a counterpoint if anyone's seen D work in production.
1
B C, E tbh. D's a bit of a trap since on-prem Customer Engagement doesn’t support Teams integration like the cloud options do. Power BI, Dataverse, and SharePoint Online are definitely supported with Teams. Anyone disagree?
Q: 7

HOTSPOT A company plans to use Dynamics 365 Supply Chain Management. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
15 comments in the community discussion
7
Saw a similar hot spot in other practice sets. YES for Lean is about Pull/Kanban, NO for the recipe one.
5
Would you count recipe/formula processes as part of Lean manufacturing in Dynamics 365, or is that just process manufacturing?
Q: 8
A retailer plans to deploy Dynamics 365 Commerce. You need to be able to scan items and collect payments for sales in a store by using a physical credit card device. The solution must run within a browser window. What should you implement?
Options
14 comments in the community discussion
1
Probably B, since it runs in the browser and supports payment devices if I remember right. Pretty sure but let me know if I'm missing something.
Actually, I might pick C here. The Store Commerce app handles POS and hardware integration, and if browser support includes an installed app that opens web views, some see that as "browser-based". Not fully sure, could be a gray area.
Q: 9

HOTSPOT A company plans to implement Dynamics 365 Commerce. Some products must only be available in specific physical stores due to product weight and physical measurements. You need to recommend a solution to meet the requirement. What should you recommend? To answer, select the appropriate option in the answer area. Microsoft MB-920 question

Your Answer
15 comments in the community discussion
6
Nah, it's not about product dimensions or promotions here. Product assortments is the way to go for store-specific availability.
5
Nah, product dimensions can be tricky here. Product assortments fits for store-specific availability.
Q: 10

HOTSPOT A company plans to implement Dynamics 365 Project Operations. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
15 comments in the community discussion
6
Nah, I don't think saving an item requirement actually alters the contract. It's a common trap because it does create a sales order in the background for inventory, but contracts aren't touched. So: Yes, No.
6
Yes, No. I don’t think item requirement creates or amends the sales contract, that’s where people get tripped up on this one.
Q: 11
A construction services firm plans to standardize financial and payroll functions including the capability of adding timesheets to track work and costs for community improvement projects. You need to recommend a solution for the company. What should you recommend?
Options
4 comments in the community discussion
B
Option D makes sense since it's about HR and payroll, but for timesheet tracking across projects I'd go with B instead.
Q: 12

DRAG DROP A company implements Dynamics 365 Supply Chain Management. The company needs to use inventory journals to post different types of physical inventory transactions. Match each type of inventory journal to its use case. To answer, drag the appropriate type of inventory journal from the column on the left to its use case on the right. Each type of inventory journal may be used once, more than once, or not at all. NOTE: Each correct match is worth one point. Microsoft MB-920 question

Drag & Drop
9 comments in the community discussion
8
encountered exactly similar question in my exam. on my last practice exam, mapping goes: movement for changing posting account, transfer for moving items between warehouses, inventory adjustment for adding cost when receiving inventory, counting for reconciling to physical count.
5
Seen mappings like this in official guides and practice labs: movement → Overwrite default posting, transfer → warehouse move, inventory adjustment → Add cost/ledger, counting → match to actuals. I think that lines up, but correct me if there's a nuance I'm missing.
Q: 13

HOTSPOT For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
6 comments in the community discussion
6
All three statements are Yes. These are core features in Dynamics 365 Finance, especially for project management and funding rules. Pretty sure official docs and practice tests confirm this, but open to corrections if I missed a nuance.
Is it possible that statement 2 should be No? I remember funding limits controlling billing, but splitting transactions by percentage seemed more limited in some versions. Anyone else find this confusing in recent exams?
Q: 14

HOTSPOT A customer wants to implement Dynamics 365 Human Resources to manage employee benefits. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
3 comments in the community discussion
Yes, No, Yes. Had something like this in a mock and this was the pick.
Are they asking for just core HR features or including payroll integration too? That changes which statements are true.
Q: 15

DRAG DROP A company plans to add a product to its inventory. You need to help the company configure the product by description and behavior, and by size and color variants. Which configuration should you complete for each requirement? To answer, move the appropriate configuration to the correct requirement. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

Drag & Drop
5 comments in the community discussion
5
Agreed with what's said-Product master for defining product behavior, Product dimensions for setting up size/color variants. Standard D365 logic.
4
Product master maps to defining the product and how it acts in processes, while Product dimensions are for setting up variants like size and color. That's how Dynamics splits out templates vs specific variations. Pretty sure that's right, but let me know if anyone's seen it another way.
Q: 16
A company is implementing finance and operations apps as its enterprise resource planning (ERP) system. You need to identify the ERP capabilities that are provided by finance and operations apps. Which three capabilities should you identify? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
3 comments in the community discussion
2
D
Its A, B, E. Official guide and MS Learn modules are good for these ERP capability questions.
Q: 17
A company plans to implement Dynamics 365 Supply Chain Management. The company wants shop floor workers to register their daily work by using the production floor execution interface. Which two activities can employees perform by using the tool? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
4 comments in the community discussion
Can anyone confirm if C is really available on the production floor interface, or is it just B and D?
Option B and D. Nice straightforward question, pretty standard for shop floor capabilities.
Q: 18

HOTSPOT A company implements Dynamics 365 Finance. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
6 comments in the community discussion
2
Ugh, Dynamics wording drives me nuts sometimes. I went with Yes/No since I thought the vendor payment proposal isn't exactly always standard automation, depends on how journals are set up in some configs. Maybe I'm wrong but that's what I usually see in practice.
2
Actually, both should be Yes for these statements. Returns to vendors can be tied to purchase orders and payment proposals are a built-in automation in D365 Finance. Pretty sure the docs line up with this.
Q: 19

HOTSPOT A company uses Dynamics 365 Supply Chain Management. The company plans to implement Asset Management. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Your Answer
5 comments in the community discussion
9
NO, YES. Saw a similar scenario on a practice test, pretty sure that's right for Asset Management in Supply Chain.
4
Isn’t it NO, YES here? The first one’s tricky but Asset Management does support asset hierarchies, unlike what some might think.
Q: 20

DRAG DROP A company implements Dynamics 365 Finance. You need to recommend which account types the company should use for main accounts. What should you recommend? To answer, drag the appropriate general ledger elements to the correct accounts. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Microsoft MB-920 question

Drag & Drop
9 comments in the community discussion
9
Main account → Record mortgage balance, Dimension → Document department expenses, Posting group → Map purchase orders. Pretty sure this fits what I've seen in training materials, but always get a bit mixed up on posting group vs dimension. Do these look right to you?
5
Main account → Record mortgage balance, Dimension → Department expenses, Posting group → Purchase order mapping. Dimensions are for tagging departments, posting groups handle PO routing. Pretty sure that's how D365 breaks it out, but open to tweaks if someone caught something I missed.
Question 1 of 20

What's covered in this practice questions set

2: Describe Dynamics 365 Finance · 6 questions

📖 About this Domain

This domain covers the core financial management capabilities within Dynamics 365 Finance. You will explore key modules such as General ledger, Accounts payable, and Accounts receivable. The focus is on understanding how the application supports financial planning, budgeting, and expense tracking for an organization.

🎓 What You Will Learn

  • Explore core financial capabilities including the General ledger, chart of accounts, and financial dimensions.
  • Understand key financial management processes like Accounts payable (AP), Accounts receivable (AR), and cash and bank management.
  • Learn about budgeting, planning, and forecasting features, including budget control and registry entries.
  • Discover expense management capabilities for creating, submitting, and approving expense reports.

🛠️ Skills You Will Build

  • Identify the function of core financial components like the General ledger, financial dimensions, and journals.
  • Describe the financial impact of the procure-to-pay and order-to-cash business processes.
  • Explain how budget planning, budget control, and forecasting tools help manage organizational finances.
  • Articulate the end-to-end process for expense management, from submission to reimbursement.

💡 Top Tips to Prepare

  • Memorize the core functions of General ledger, Accounts payable, and Accounts receivable modules.
  • Master the concept of financial dimensions and how they are used for financial reporting and analysis.
  • Focus on the high-level process flows for budget control and expense management, not deep configuration.
  • Utilize the Microsoft Learn learning path for MB-920 to navigate the Finance and Operations user interface.

1: Describe Dynamics 365 Supply Chain Management · 6 questions

📖 About this Domain

This domain covers the core functional capabilities of Dynamics 365 Supply Chain Management. It focuses on modules that enable a connected, resilient, and intelligent supply chain. You will explore functionalities from inventory and logistics to manufacturing and asset management.

🎓 What You Will Learn

  • You will learn the capabilities of core logistics modules, including Inventory Management, Warehouse Management (WMS), and Transportation Management (TMS).
  • You will learn to identify different manufacturing strategies such as discrete, process, and lean manufacturing within the solution.
  • You will learn how the Asset Management module helps organizations minimize downtime and maximize asset performance.
  • You will learn the function of Product Information Management (PIM) for centralizing product master data across the enterprise.

🛠️ Skills You Will Build

  • You will build the skill to identify key SCM modules and their specific business use cases.
  • You will build the ability to articulate the value proposition of an integrated supply chain solution using Dynamics 365.
  • You will build the skill to differentiate between various manufacturing and warehousing strategies supported by the application.
  • You will build the ability to describe how IoT Intelligence and mixed reality enhance supply chain visibility and operations.

💡 Top Tips to Prepare

  • Focus on the purpose of each major module like Inventory, WMS, TMS, Manufacturing, and Asset Management.
  • Complete the official Microsoft Learn path for Dynamics 365 Supply Chain Management fundamentals to cover all exam objectives.
  • Understand the key differentiators between discrete, process, and lean manufacturing concepts as they apply to Dynamics 365.
  • Review case studies on how features like the Planning Optimization Add-in and IoT Intelligence solve real-world supply chain challenges.

3: Describe Dynamics 365 Commerce · 3 questions

📖 About this Domain

This domain covers Dynamics 365 Commerce, an end-to-end omnichannel solution for B2C and B2B organizations. It unifies back-office, in-store, call center, and digital e-commerce experiences. The focus is on creating a seamless and personalized customer journey across all commerce channels.

🎓 What You Will Learn

  • You will learn the omnichannel capabilities that connect physical and digital retail operations for a unified customer view.
  • You will learn about the B2B and B2C e-commerce functionalities, including the site builder and digital asset management.
  • You will learn how Dynamics 365 Fraud Protection uses AI to protect e-commerce revenue against payment fraud.
  • You will learn the core capabilities for managing store operations with Modern POS (MPOS) and Cloud POS (CPOS), and for handling customer service via the call center module.

🛠️ Skills You Will Build

  • You will build the skill to describe how the unified commerce platform enables buy online, pickup in store (BOPIS) scenarios.
  • You will build the skill to differentiate between B2B-specific features like partner onboarding and B2C features like ratings and reviews.
  • You will build the skill to explain the function of the Commerce Scale Unit (CSU) in supporting store and e-commerce operations.
  • You will build the skill to articulate the value of integrated fraud protection within the e-commerce checkout workflow.

💡 Top Tips to Prepare

  • Focus on the concept of a headless commerce engine and how it enables channel-agnostic experiences.
  • Review the architecture of Commerce, including the roles of Commerce Headquarters and the Commerce Scale Unit (CSU).
  • Understand the key differences in functionality and user experience between the B2B and B2C e-commerce portals.
  • Memorize the three main capabilities of Dynamics 365 Fraud Protection: account protection, purchase protection, and loss prevention.

4: Describe Dynamics 365 Human Resources · 2 questions

📖 About this Domain

This domain introduces the core Human Capital Management (HCM) capabilities of Dynamics 365 Human Resources. It focuses on managing the complete employee lifecycle from hire to retire. Key areas include personnel administration, compensation, benefits, and leave and absence management.

🎓 What You Will Learn

  • Explore core HR functionalities, including personnel management, organizational hierarchies, and employee and manager self-service (ESS/MSS) portals.
  • Understand the processes for creating and managing compensation and benefits plans, including fixed and variable compensation structures.
  • Learn the configuration and administration of leave and absence plans, including accrual rules and request workflows.
  • Discover the capabilities for managing employee development, including performance management, training, and compliance tracking.

🛠️ Skills You Will Build

  • Ability to describe the key components of the personnel management workspace and the employee record.
  • Skill in identifying the features used for benefits administration and compensation management processes.
  • Competency in explaining the workflow for leave and absence requests and approvals via self-service portals.
  • Understanding of how to articulate the value of integrating D365 Human Resources with other business applications.

💡 Top Tips to Prepare

  • Complete the official Microsoft Learn path for MB-920, focusing specifically on the Dynamics 365 Human Resources module.
  • Memorize the key functions of core HR modules: Personnel management, Compensation, Benefits, and Leave and absence.
  • Understand the distinction and purpose of Employee Self-Service (ESS) versus Manager Self-Service (MSS) portals.
  • Review the solution's capabilities for compliance management and how it helps organizations meet regulatory requirements.

6: Describe shared features · 2 questions

📖 About this Domain

This domain covers the cross-application functionalities and foundational capabilities shared across Dynamics 365 Finance and Operations apps. It focuses on core platform features that enhance productivity, data analysis, and system interoperability. Understanding these shared components is critical for a holistic view of the F&O ecosystem.

🎓 What You Will Learn

  • You will learn about reporting and analytics capabilities, including SSRS reports, Power BI integration, and the Financial reporting tool.
  • You will learn about the Dynamics 365 mobile app and how to create and publish mobile workspaces for on-the-go access.
  • You will learn about Microsoft Office integration features like the Excel Data Connector add-in for data manipulation and document templates.
  • You will learn about the Data Management Framework (DMF) and data entities for data migration and integration tasks.

🛠️ Skills You Will Build

  • You will build the skill to identify the correct reporting tool, such as Power BI or SSRS, for a given business intelligence scenario.
  • You will build the skill to describe the process of configuring and deploying mobile workspaces to enable task-based mobile access.
  • You will build the skill to apply Office integration, specifically the Excel add-in, for bulk data editing and publishing back to F&O.
  • You will build the skill to articulate how the Data Management Framework (DMF) uses data entities for data import and export jobs.

💡 Top Tips to Prepare

  • Focus on the specific use cases for each reporting tool; differentiate when to use SSRS, Power BI, or Financial reporting.
  • Gain practical understanding of the Excel Data Connector's functions, including data refresh, filtering, and publishing.
  • Master the concept of data entities as the primary mechanism for all data migration and integration within the DMF.
  • Review the steps for creating a mobile workspace to understand how F&O forms and business logic are exposed on mobile devices.

5: Describe Dynamics 365 Project Operations · 1 questions

📖 About this Domain

This domain covers Dynamics 365 Project Operations, an application that unifies operational workflows for project-centric businesses. It connects sales, resourcing, project management, and finance teams in a single solution. The application manages the complete project lifecycle from opportunity management to project accounting.

🎓 What You Will Learn

  • You will learn project-based sales capabilities, including quoting, contracting, and opportunity management for services.
  • You will learn project planning and execution, focusing on the Work Breakdown Structure (WBS), resource scheduling, and task management.
  • You will learn project financials, including time and expense tracking, project costing, budgeting, and revenue recognition.
  • You will learn about project analytics for monitoring key performance indicators (KPIs) like project profitability and resource utilization.

🛠️ Skills You Will Build

  • You will build the skill to describe the end-to-end quote-to-cash process for project-based organizations.
  • You will build the skill to identify core components like project contracts, bookable resources, and project tasks.
  • You will build the skill to explain how project management and resource management capabilities support project delivery.
  • You will build the skill to articulate how project accounting integrates with core finance modules for accurate financial tracking.

💡 Top Tips to Prepare

  • Focus on the complete project lifecycle, from the initial sales quote to final project invoicing and analysis.
  • Understand the key differentiators between Project Operations deployment types, such as Lite versus Resource/non-stocked scenarios.
  • Memorize core entities and their relationships, including Work Breakdown Structure (WBS), project contracts, and resource requirements.
  • Utilize the official Microsoft Learn path for MB-920 to understand the application's core features and business value.

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