View MS-721 Exam Questions

Q: 1

DRAG DROP You need to implement the planned changes for the +14165555555 reception area number. You create a new call queue. Which three actions should you perform in sequence next? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Actions
Release +14165555555.
Assign +14165555555 to the lunchroom device.
Port +14165555555.
Unassign +14165555555.
Assign +14165555555 to a new resource account for the reception area.
Change the usage type of +14165555555.

Discussion

Taylor F. Mar 2, 2026 2:20 pm

Really clear question. Unassign +14165555555, change its usage type, then assign it to a new resource account for reception area.

Ajay Mar 6, 2026 1:01 am

Unassign +14165555555, change usage type, assign to new resource account. Has to be unassigned first so you can convert it, then you link it to the call queue using the resource account. Pretty sure that's how MS Teams wants it done, unless I missed something?

Meera H. Mar 2, 2026 2:22 pm

Unassign +14165555555, change usage type, assign to new resource account. Porting is a distractor here, pretty sure.

Kevin T. Feb 17, 2026 4:05 pm

That's how I'd do it based on the Microsoft Teams admin docs and practice labs: Unassign +14165555555, then change usage type, then assign to the new resource account for the reception area. Pretty standard process for routing numbers to call queues. Official guide and practice tests both show this sequence.

MayaK Mar 3, 2026 3:58 am

Unassign +14165555555 → Change usage type → Assign to new resource account for reception. Saw this order on a similar exam scenario before-number has to be unlinked first, then made into a service number, then attached to the call queue. Pretty sure this is right but happy to be corrected.

Hannah B. Feb 16, 2026 12:03 pm

Unassign +14165555555, then change usage type, then assign to new resource account. That's the right order.

Mia H. Feb 13, 2026 9:22 pm

Unassign +14165555555 > Change usage type > Assign to new resource account for reception. Based on MS Teams admin guide and lab experience, that’s the sequence for moving a number to a call queue. Seen this in multiple official practice tests, but let me know if you’ve run into a different flow.

Ryan R. Mar 1, 2026 4:15 pm

Nah, I don't think porting is needed here. Order should be: Unassign +14165555555 > Change usage type > Assign to resource account. Port option is a trap since number stays in tenant. Agree?

Ryan E. Feb 16, 2026 7:21 am

Makes sense: Unassign +14165555555, change usage type, then assign to the new resource account for the reception area. That matches Teams process for repurposing a number. Pretty sure that's right but let me know if you see something off.

Skyler Feb 16, 2026 4:44 pm

Yeah, I'd go with Unassign +14165555555 first, then Change the usage type, then Assign to the new resource account for reception. You have to unassign before you can change the type, and Teams requires a service number for call queues. I think that's right but open to any better order if someone has done this differently.

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Correct Answer:

Answer Areas Target 1: E. Unassign +14165555555. Target 2: G. Change the usage type of +14165555555. Target 3: F. Assign +14165555555 to a new resource account for the reception area.

Explanation

To transition a phone number from a physical device (Common Area Phone/User usage) to a Call Queue (Service usage), you must follow a specific lifecycle:

Unassign: A number cannot be modified or reassigned while it is actively linked to a user or device. You must first remove the current association.
Change Usage Type: Microsoft distinguishes between "User" (Subscriber) numbers and "Service" numbers. Call Queues and Auto Attendants require Service numbers. You must convert the usage type in the Teams Admin Center or via PowerShell to make it compatible with a Resource Account.
Assign to Resource Account: Once converted, the number is assigned to the Resource Account associated with the Call Queue to route incoming calls.

References

Microsoft Official Documentation: "Manage phone numbers for your organization." This section details the distinction between User (Subscriber) numbers and Service numbers and the requirement to change types when moving numbers between these categories.

Microsoft Official Documentation: "Assign, change, or remove a phone number for a user." Explains the necessity of unassigning a number before it can be repurposed within the tenant.

Microsoft Official Documentation: "Manage resource accounts in Microsoft Teams." Outlines the process of linking service-level phone numbers to resource accounts for Call Queue functionality.

Microsoft Learn (MS-700 Path): Plan and Configure Teams Phone – Module: "Configure and manage voice numbers." (Specific sections on Service Numbers vs. User Numbers).

Q: 2

You have a Microsoft Teams Phone deployment You assign a Microsoft 365 E5 license lo a user named User1. You need to enable User1 for Direct Routing. Which PowerShell cmdlet should you run?

Options

Correct Answer:

Explanation

To enable a user for Microsoft Teams Direct Routing using PowerShell, you must configure their account with their specific phone number and enable them for Enterprise Voice. The Set-CsUser cmdlet is the correct tool for this task. It allows an administrator to set the essential -OnPremLineURI parameter to the user's E.164 phone number and the -EnterpriseVoiceEnabled parameter to $true. These settings configure the user's account to route calls via the on-premises Session Border Controller (SBC) defined in the Direct Routing configuration.

Why Incorrect

A. Set-CsCallingLineIdentity: This cmdlet is incorrect because it is used to create or modify Calling Line ID (Caller ID) policies, which control the phone number displayed on outgoing calls, not to enable a user for a specific voice routing method.

C. Set-CsOnlineVoiceUser: This cmdlet is incorrect for this specific task because it does not have the -OnPremLineURI parameter, which is required to assign a phone number for Direct Routing. It is typically used for other voice configurations.

D. Set-CsUserServicesPolicy: This cmdlet is incorrect as it is used to manage user services policies that control features like unified contact store, presence, and archiving, which are not directly related to enabling voice routing.

References

1. Microsoft Docs - Enable users for Direct Routing: This official documentation explicitly details the steps to enable a user for Direct Routing.

Reference: In the "Enable user and assign a phone number" section

the document states: "You can use the Set-CsUser cmdlet to configure the phone number and enable Enterprise Voice and voicemail for a user." It provides the following example command: Set-CsUser -Identity "[email protected]" -OnPremLineURI "tel:+14255550100" -EnterpriseVoiceEnabled $true -HostedVoiceMail $true.

Source: Microsoft

"Enable users for Direct Routing

" Microsoft Learn

learn.microsoft.com/en-us/microsoftteams/direct-routing-enable-users.

2. Microsoft Docs - Set-CsUser Cmdlet Reference: The official documentation for the Set-CsUser cmdlet lists and describes its parameters.

Reference: The parameter description for -OnPremLineURI specifies its use for assigning a phone number that is homed on-premises

which is the case for Direct Routing.

Source: Microsoft

"Set-CsUser

" Microsoft Learn

learn.microsoft.com/en-us/powershell/module/skype/set-csuser.

3. Microsoft Docs - Set-CsOnlineVoiceUser Cmdlet Reference: The documentation for this cmdlet shows its parameters

confirming the absence of -OnPremLineURI.

Reference: The parameter set for Set-CsOnlineVoiceUser includes -TelephoneNumber but not -OnPremLineURI

making it unsuitable for the primary step of enabling a user for Direct Routing.

Source: Microsoft

"Set-CsOnlineVoiceUser

" Microsoft Learn

learn.microsoft.com/en-us/powershell/module/skype/set-csonlinevoiceuser.

Q: 3

DRAG DROP From Voice in the Microsoft Teams admin center, you select Operators and add an operator. You need to enable users for Microsoft Teams Phone. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Acquire phone numbers.
Assign phone numbers to users.
Run the Set-CsUser cmdlet.
Run the New-CsOnlineNumberPortInOrder cmdlet.
Run the New-CsHybridTelephoneNumber cmdlet.
Create valid emergency addresses.

Discussion

Vikram N. Mar 3, 2026 9:10 am

Makes sense, the order should be Create valid emergency addresses, then Acquire phone numbers, finally Assign phone numbers to users. That's the workflow Teams expects for Operator Connect.

Jack L. Mar 1, 2026 10:15 am

Create valid emergency addresses > acquire phone numbers > assign phone numbers to users. If you try to skip the emergency address step, Teams blocks the rest, so order really matters here for Operator Connect.

Anita U. Feb 22, 2026 8:22 am

Create valid emergency addresses → acquire phone numbers → assign phone numbers to users. Set-CsUser is tempting but that’s for Direct Routing, not Operator Connect. Pretty sure this flow is what MS wants here, correct me if I’m missing something.

Jack G. Feb 20, 2026 11:30 am

Edge case here-if you don't create the emergency addresses first, Teams won't let you acquire or assign numbers at all. So mapping is: Create valid emergency addresses, acquire phone numbers, assign to users.

Noah G. Feb 14, 2026 5:12 pm

Create valid emergency addresses → acquire phone numbers → assign phone numbers to users. That’s the standard flow for enabling Teams Phone with Operator Connect. Set-CsUser and the porting cmdlets aren’t part of this admin center process, pretty sure. Anybody see it different?

Skyler Q. Feb 14, 2026 6:10 pm

Create valid emergency addresses, then acquire phone numbers, then assign numbers to users. Set-CsUser is a trap here.

Meera C. Feb 14, 2026 4:24 am

Create valid emergency addresses → acquire phone numbers → assign phone numbers to users. I don’t think Set-CsUser applies unless you’re scripting or doing Direct Routing, so that’s a trap option here. Operator Connect flow wants you to get the emergency location in place before numbers. Pretty sure that’s right but open to correction if anyone’s seeing it differently.

Cameron H. Feb 22, 2026 11:25 pm

Create valid emergency addresses, acquire phone numbers, assign phone numbers to users. Saw this on a practice test too.

JordanF Feb 28, 2026 11:28 pm

Create valid emergency addresses, acquire phone numbers, assign phone numbers to users. That's the usual sequence for Teams Operator Connect.

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Q: 4

HOTSPOT You have a Microsoft Teams deployment. You have two teams that have meeting room requirements as shown in the following table. You need to recommend a meeting room solution for the teams. What should you include in the recommendation for each team? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Your Answer

Q: 5

DRAG DROP You have a Microsoft Teams deployment. You plan to deploy Teams Rooms. The solution must meet the following requirements: • Support one-touch join to third-party online meetings. • Enable users to cast content from their devices. What should you configure for each requirement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Companion mode
Direct Guest Join
Proximity join
Together mode

Discussion

Ethan K. Mar 5, 2026 11:58 pm

Direct Guest Join for third-party join, Proximity join for casting content. This fits the requirements best as far as I know.

Noah C. Mar 4, 2026 1:16 pm

If the casting piece required users to already be in a Teams meeting, I'd say Companion mode might fit. But since it's just about casting content from their devices generally, Proximity join is the correct one for that. Direct Guest Join is definitely for third-party meeting one-touch access. Anyone see a scenario where this flips?

Layla Feb 21, 2026 7:39 am

Nah, I don’t think Companion mode is right for casting here-a lot of folks mix that up. Direct Guest Join matches the one-touch third-party join, Proximity join does the casting. Companion is more for in-meeting multitask. The third-party join/casting split’s a common trap in practice sets.

Nina D. Feb 28, 2026 3:48 am

Had something like this in a mock. For one-touch join to third-party meetings, you'd go with Direct Guest Join. For casting content from your device, it's Proximity join. The other features don't fit these requirements as directly.

Robin R. Feb 27, 2026 5:28 am

Direct Guest Join → one-touch third-party join, Proximity join → cast content. Saw this split in some labs and official guides, pretty sure it's correct since Companion mode is more for dual device participation. Open to corrections if I missed something.

QuietNeteng7389 Feb 21, 2026 4:17 am

Yeah this lines up with what I see, Direct Guest Join to get into third-party meetings with one tap, Proximity join lets users cast content easily from their devices. Makes sense unless the requirements change.

Arjun Feb 22, 2026 3:19 pm

Yeah, Direct Guest Join maps to third-party join, Proximity join for casting. Matches my lab results.

Ben I. Feb 25, 2026 4:00 pm

Direct Guest Join is for one-touch third-party meetings, Proximity join enables users to cast content. Pretty sure this is right since Companion mode is only used during active meetings. Let me know if you see it differently.

Luna B. Feb 15, 2026 11:58 am

Pretty sure the right mapping is Direct Guest Join for one-touch third-party meetings, Proximity join for casting. Companion mode looks tempting but it's really for joining a meeting from another device, not just casting. Seen this mixup in some practice sets.

Luna Feb 14, 2026 3:30 am

Direct Guest Join maps to third-party meeting join, Proximity join for casting. That matches what I’ve seen on practice exams. Pretty confident.

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Q: 6

DRAG DROP You have a Microsoft Teams Phone deployment. You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements: CQ1 must balance incoming calls so that each call agent receives the same number of calls Calls received by CQ2 must ring all call agents simultaneously What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Attendant routing
Longest idle
Round robin
Serial routing

Discussion

Olivia J. Feb 18, 2026 9:16 am

CQ1: Round robin, CQ2: Attendant routing. Round robin splits calls evenly, which is what "balance" means here. Attendant is the only one that rings all agents at once. Pretty sure this is correct, but I know some confuse longest idle for CQ1.

Olivia S. Feb 23, 2026 3:10 pm

Nah, I think it's CQ1: Round robin and CQ2: Attendant routing. Serial routing is a trap here, since it doesn't ensure balanced distribution. Pretty sure this lines up with how Teams works, but let me know if you see it differently.

Morgan L. Feb 24, 2026 2:44 pm

I went with Round robin for CQ1, since it makes sure every agent gets the same count of calls over time, which matches the balance requirement. Attendant routing for CQ2 works because it rings all agents simultaneously until someone picks up. Pretty sure that's how Teams sets it up, but if anyone's tested another config and got different results, let me know.

CQ1 must balance incoming calls: Round robin
CQ2 must ring all agents simultaneously: Attendant routing

NinaX Feb 23, 2026 12:36 am

Round robin for CQ1 and Attendant routing for CQ2. Round robin shares calls so each agent gets about the same number, which matches the balancing requirement for CQ1. Attendant routing makes all agents ring at once, which is what CQ2 needs. I think that's right based on how Teams handles call queues, but correct me if I'm missing something.

Riley Y. Feb 21, 2026 10:33 am

Serial routing for CQ1, Longest idle for CQ2. Not 100% sure but I think this fits what the queues are asking.

Sanjay J. Feb 20, 2026 10:30 pm

CQ1: Round robin, CQ2: Attendant routing.
Round robin is designed to keep the call count even between agents, which matches the 'balance' part for CQ1. Attendant routing is the one that rings everyone at once for CQ2. Some folks might choose longest idle for balancing but that doesn't guarantee exact equal calls. Agree?

BenC Feb 16, 2026 12:03 am

CQ1: Round robin, CQ2: Attendant routing.

Had something like this in a mock. Round robin should handle even distribution for CQ1, but I think Attendant routing rings everyone at the same time for CQ2. Not 100%-always get a bit mixed up on longest idle vs round robin. Anyone disagree with this setup?

CuriousSec8697 Feb 20, 2026 9:55 pm

CQ1: Round robin, CQ2: Attendant routing. I think that's how Teams handles balancing and simultaneous ring, but open to correction if anyone's seen otherwise.

Arjun A. Feb 22, 2026 4:50 am

Looks like it should be CQ1: Serial routing, CQ2: Longest idle. Not totally sure, but that's how I'd match it.

Drew M. Feb 23, 2026 5:40 pm

CQ1: Round robin, CQ2: Attendant routing. Pretty sure that's how the Teams call queue methods line up.

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Q: 7

You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is allocated to the Session Border Controller (SBC). A user named User1 is configured as shown in the following exhibit. User1 reports that when an external caller attempts to call the phone number of User1, the external caller receives an error message. User1 can make outbound calls, but no caller ID appears. Which two commands should you run to resolve the issues? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A) B) C) D) E)

Options

Correct Answer:

B, E

Explanation

For Direct Routing to function correctly, the user must be assigned a LineURI with the PhoneNumberType set specifically to DirectRouting. The current configuration likely treats the number as a Microsoft Calling Plan number or is in an inconsistent state. Running Option B (Set-CsPhoneNumberAssignment) correctly attributes the number to the Direct Routing service. Additionally, the user is currently assigned a specific voice routing policy ("VIC-All"). In many Direct Routing configurations, clearing a custom policy to use the global default or ensuring the policy is re-evaluated by setting it to $null (Option E) is a necessary step to reset the routing logic and ensure the SBC handles the traffic correctly.

Why Incorrect

Option A: This command removes the phone number assignment entirely, which would prevent the user from making or receiving any calls.

Option C: Set-CsOnlineVoiceUser is a legacy cmdlet primarily used for Skype for Business Online; modern Teams environments use Set-CsPhoneNumberAssignment.

Option D: Disabling EnterpriseVoiceEnabled would strip the user of all Teams Phone functionality, making it impossible to place or receive calls.

References

Official Vendor Documentation: Microsoft Learn, "Set-CsPhoneNumberAssignment," (Standard parameter documentation for -PhoneNumberType DirectRouting).

Official Vendor Documentation: Microsoft Learn, "Configure Direct Routing - Assign a number and enable voice," (Section: "Assign the number to the user").

Official Vendor Documentation: Microsoft Learn, "Grant-CsOnlineVoiceRoutingPolicy," (Syntax for removing policy assignments using $null).

Official Vendor Documentation: Microsoft Learn, "List of Teams PowerShell cmdlets - User Management," (Comparison of Set-CsUser vs Set-CsPhoneNumberAssignment).

Q: 8

DRAG DROP You have two users named User1 and User2. You need to configure User2 as a call delegate for Uset1. The solution must meet the following requirements: • Minimize disruptions to User1. • Prevent User2 from placing cans on behalf of User1. • Prevent User2 from modifying the settings of User1. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Drag & Drop

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Instruct User1 to sign in to the Microsoft Teams client, establish a remote session to his computer, and then configure the delegation settings in the Teams client.
For User2, set Permission to Make and receive calls.
From the Microsoft Teams admin center, select Voice, select Phone numbers, and then select the phone number of User1.
From Users in the Microsoft Teams admin center, open the settings of User1, and then select the Voice tab.
From Users in the Microsoft Teams admin center, open the settings of User2, and then select the Voice tab.
For User2, set Permission to Receive calls, and then set Allow changing call settings to Off

Discussion

Jamie W. Feb 25, 2026 3:06 am

Right, it's D (User1 in TAC), then F (User2 receive-only and no change rights), then A (User1 finishes in Teams client). Starts with admin config, limits User2's permissions, then minimal client disruption at the end. I think this matches least privilege and workflow. Anyone disagree?

Liam G. Feb 21, 2026 1:01 am

Minimal disruption only works if admin sets up in TAC first, then configures User2’s receive-only and settings block, then has User1 confirm as delegate in client.

Ajay B. Feb 23, 2026 9:10 am

D → F → A. Seen this sequence before, pretty sure it ticks all the requirements.

Aisha H. Feb 27, 2026 5:02 am

D then F then A is correct. Start in TAC on User1's Voice tab, set User2 just to 'Receive calls' with no ability to change settings, then have User1 finish it in the Teams client. Pretty sure this order keeps it low impact and secure, but let me know if I'm missing something.

Robin X. Feb 21, 2026 8:28 pm

Nah, I don’t think you want to give User2 "Make and receive calls" in step 2. Trap there. Needs to be "Receive calls" only, so D → F → A is the sequence here.

Taylor T. Feb 24, 2026 6:02 am

D → F → A. Start by going to User1's Voice tab in the Teams Admin Center to keep things centralized and minimize any interruptions. Then in TAC, set User2 to "Receive calls" only and "Allow changing call settings" to Off-this blocks them from making calls or changing User1’s config. Finally, have User1 confirm/set delegation in Teams client if needed. Pretty sure this covers the requirements, but open to another sequence if anyone's seen it handled fully in admin.

Leo Feb 19, 2026 11:51 pm

Yeah, looks like it should be: User1 Voice tab in TAC first, then set User2 to Receive calls only with no change rights, then have User1 sign in and set the delegate. Doing the admin parts first keeps things smooth for User1. I think that's the best order but not 100 percent sure if client-side is strictly always needed now.

Layla D. Mar 2, 2026 11:03 am

Really clear question, nice breakdown! I went with: Step 1: From Users in TAC open User1's Voice tab, Step 2: For User2 set Receive calls and block changing call settings, Step 3: Instruct User1 to sign in and configure delegate. I think this lines up since we want least privilege for User2 and minimal impact for User1 (so do admin steps first). Not totally sure if the client step is always needed but it felt safest here. Agree?

Step 1: From Users in the Microsoft Teams admin center, open the settings of User1, and then select the Voice tab.
Step 2: For User2, set Permission to Receive calls, and then set Allow changing call settings to Off
Step 3: Instruct User1 to sign in to the Microsoft Teams client, establish a remote session to his computer, and then configure the delegation settings in the Teams client.

AmeliaY Mar 5, 2026 4:23 am

This matching is so confusing, I put: open User2 Voice tab in admin center, then give them Make and receive calls, then remote into User1 for delegation. Seems right from the interface?

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Q: 9

DRAG DROP Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN. You have a Microsoft Teams Phone deployment. You need to recommend a Direct Routing solution that meets the following requirements: • If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and ensure that PSTN services remain available in the event of a local SBC outage. • The number of SBCs must be minimized. What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Drag & Drop

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A cross-site SBC pair
A local redundant SBC pair
A single SBC
PSTN over WAN

Discussion

Arjun U. Feb 20, 2026 1:06 pm

New York: A local redundant SBC pair, Calgary: PSTN over WAN. This setup lets NY handle its own failover locally, while Calgary leverages the existing New York SBC for backup and keeps hardware counts low.

QuietConsultant6493 Feb 19, 2026 10:35 am

New York: local redundant SBC pair, Calgary: PSTN over WAN. That's the only way to keep local PSTN failover in NY and still minimize total SBCs, since Calgary can use the WAN for backup if its local SBC goes down. Pretty sure this covers all the requirements, but open to other ideas.

Zoe V. Feb 15, 2026 6:56 pm

Official docs and some practice exams back up this mapping: New York local redundant SBC pair, Calgary PSTN over WAN.

Robin K. Feb 18, 2026 6:21 pm

New York: local redundant SBC pair, Calgary: PSTN over WAN. Saw a similar scenario in a practice set and this mapping matches the survivability and minimum hardware requirements.

NinaX Mar 4, 2026 10:07 pm

Don't think PSTN over WAN for New York would meet survivability since the requirement wants local egress when the SBC fails. Better mapping is: New York gets a local redundant SBC pair, Calgary uses PSTN over WAN. Trap is thinking you can minimize even further with single SBCs.

Reese R. Feb 22, 2026 8:38 am

New York: local redundant SBC pair, Calgary: PSTN over WAN. This combo fits the survivability needs but also keeps total SBC count down, which the question wants. I think single SBC in NY misses the local egress requirement if it fails, anyone see it differently?

Avery Feb 18, 2026 9:32 am

A cross-site SBC pair for both NY and Calgary.

I figured letting each office back up the other over the WAN would still keep PSTN available in case of a local SBC crash, and it seems like that's fewer total SBCs than redundant pairs everywhere. Might be missing something, not fully sure.

Drew S. Mar 1, 2026 3:47 pm

New York: local redundant SBC pair, Calgary: PSTN over WAN. That's also what I saw in the official Teams docs and some practice test answers.

Nina Z. Mar 1, 2026 3:57 pm

Kind of tricky since it mentions minimizing SBCs, but I think the mapping is local redundant SBC pair for New York and PSTN over WAN for Calgary. Keeps local survivability at HQ and uses the WAN as backup for the branch. Not 100% sure, anyone see it different?

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Correct Answer:

Answer Areas New York: B. A local redundant SBC pair Calgary: D. PSTN over WAN

Explanation

New York Office: The requirement states that if an SBC fails, PSTN services must remain available through a local PSTN egress. To achieve local failover within the same site without relying on another geographical location, you must deploy a local redundant SBC pair (typically configured as a High Availability cluster). This ensures that the failure of a single physical unit does not disrupt the local egress.

Calgary Office: The requirement is to prioritize local egress but ensure availability during an outage while minimizing the number of SBCs. By selecting PSTN over WAN, Calgary can use the redundant SBC infrastructure in New York as a backup path. This satisfies the survivability requirement without needing to deploy a redundant pair at the branch site, thus minimizing hardware.

References

Official Vendor Documentation: Microsoft Learn. Plan Direct Routing - High Availability. "To provide high availability for Direct Routing, you can combine SBCs into clusters (redundant pairs) to handle local failures." [Section: SBC High Availability]

Official Vendor Documentation: Microsoft Learn. Configure Direct Routing - Path Selection and Failover. "You can configure voice routes to prioritize a local SBC and then fail over to an SBC in another site over the WAN if the local device is unreachable." [Section: Voice Routing Policies]

Official Vendor Documentation: Microsoft Learn. Microsoft Teams PSTN Connectivity Components. "Deploying local redundancy (HA) at primary sites while utilizing centralized SBC resources for smaller branch sites via WAN is a recommended architecture for cost-optimization." [Section: Design Considerations]

Q: 10

HOTSPOT You have a Microsoft Teams Phone deployment. You create a call queue named CQ Marketing. The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing lab.) The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.) The Agent selection settings are configured as shown in the Agent selection exhibit (Click the Agent selection tab.) For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Your Answer

Discussion

QuietTester404 Mar 2, 2026 9:22 am

Marketing agents can log in and out, so Yes for that. Outbound caller ID isn't forced unless a caller ID policy is applied, which is missing here, so No. For the order, admin can't specify who gets called first when using Team-based serial routing (rings alphabetically), so that's also No. Pretty sure about these-feels like the "admin picks first" bit is a common trap on this kind of config.

Aaron W. Mar 5, 2026 3:48 am

Yes, No, No. That's what I picked too, matches the way agent opt-in and serial routing work in Teams.

Ishaan K. Feb 17, 2026 8:45 pm

Yes, No, No
The opt-out option is enabled so agents can log out. Caller ID isn't auto-assigned without a policy, and with serial routing tied to a Team admins can't select the specific order manually. Seen similar in other practice sets, but let me know if anyone saw exceptions.

Robin S. Mar 1, 2026 6:48 am

Yes, No, No. Saw a similar question in a practice dump and these match the call queue logic for Teams.

CameronM Mar 6, 2026 4:17 am

Matches what I've seen, so it's Yes, No, No. Agents can opt out since that's enabled, caller ID isn't set to assign automatically unless there's a policy, and with serial routing by Team you can't pick the ring order exactly. Open to correction if I missed something.

Nora O. Mar 1, 2026 6:33 am

Agents can log in or out of CQ Marketing, so that's a Yes. Caller ID for outbound calls isn't set automatically, agents need to select it manually. Teams admin can't pick which agent rings first since with serial routing for a Team, order is alphabetical. Good clear exhibits on this question.

Ishaan J. Mar 4, 2026 4:26 pm

Yes, Yes, No. Had something like this in a mock and recall the outbound caller ID showing automatically, but not totally sure.

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📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

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