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1 / 60

Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?

Form-based

Kerberos

Smart Card

OAuth

2 / 60

An organization has two Cisco IM and Presence clusters: one in the Americas and one in EMEAR. Both clusters connect via an intercluster peer. Each Cisco IM and Presence cluster has four nodes logically divided into two subclusters with high availability enabled with its local peers.

When the Cisco IM and Presence publisher node in the Americas fails, to where are the users failed over?

Cisco IM and Presence subscriber in EMEA

Cisco IM and Presence publisher in EMEA

In the different logical group

Cisco IM and Presence subscriber in the Americas, in the different logical group

In the same logical group with IM and Presence publisher

Cisco IM and Presence subscriber in the Americas, in the same logical group with IM and Presence publisher

3 / 60

Refer to the exhibit.

A Cisco Jabber for windows users Is reporting an Issue with phone control.

Which action will resolve this issue?

Add the standard CCM end users and standard CTl enabled permission groups for the user

Change the privacy setting on the CSF device to "Off”

Uncheck "logged into hunt group" on the user's CSF device

Create a device profile for the phone

4 / 60

An administrator needs to prevent toll fraud on Cisco unity connection.

Which action should be taken to accomplish this task?

Assign a CSS that does not have calling rights to the caller extension

Set up all restriction tables to prevent calls to the operator

Set up class of restriction in the Cisco IOS Voice Gateway

Modify the class of restriction

5 / 60

An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator. The administrator wants to restrict the callers from interrupting the welcome message with key presses.

Under which call handler menu is this task accomplished?

Caller Input

Message Settings

Transfer Rules

Greetings

6 / 60

Refer to the exhibit.

An engineer assists a user who reports that the voicemall notifications show correctly on the desk phone are not available in the jabber client.

Which action resolves this issue?

Configure the voicemail profile on the user’s service profile

Ensure that the voicemail server is listed in the user’s CTI profile

Set the voicemail profile on the user’s line on the CSF device

Reset the Jabber client and have the user sign in again

7 / 60

Which DNS record is used for on-premises service by Jabber clients?

_cisco-uds._tcp.<domain> SRV recordcorrect

<tftp server FQDN> A record

_cisco-uds._tls.<domain> SRV record

_collab-edge._tcp.<domain> SRV record

8 / 60

An administrator must Implement toll-fraud prevention on Cisco Unity Connection by using restricted tables.

Which action accomplishes this task?

Allow calls to the international operator only

Permit calls only to specific domestic long-distance area codes

Allow calls to international operators and conference rooms only

Block all numbers that start with 999*

9 / 60

Refer to the exhibit.

An administrator is troubleshooting an issue with XMPP Federation between two. eight-node IM and Presence clusters. After looking at the logs, the administrator finds this message and must publish one or more DNS SRV records containing one or more addresses of the IM and Presence node(s).

How many nodes must be selected to publish?

10 / 60

Which SIP request type is used by Cisco Unity Connection to inform Cisco Unified Communications manager that the Message Waiting Indicator must be turned on or off for a specific line?

PUBLISH

UPDATE

NOTIFY

11 / 60

A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster.

Which action resolves this issue?

Enable "Send encrypted PII to the Cisco Cloud for troubleshooting" on the Cisco Cloud Onboarding Configuration page

Enable "Send Troubleshooting Information to the Cisco Cloud" on the Cisco Cloud Onboarding Configuration page

Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UC

Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files

12 / 60

An administrator must connect multiple Unity Connection clusters using Digital Networking.

Which service is required tor the administrator to achieve Digital Networking between the clusters?

Connection Digital Networking Agent

Connection Digital Networking Replication Service

Connection Digital Networking Service

Connection Digital Networking Replication Agent

13 / 60

A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services.

What is causing this issue?

The presence redundancy group node state of the peer node is 'running in backup mode"

The presence redundancy group node state of the primary node is 'idle"

The presence redundancy group node state of the peer node is "normal"

The presence redundancy group node state of the primary node is 'initializing"

14 / 60

A collaboration engineer configured high availability for Cisco IM and Presence service. The engineer wants to ensure that client failovers do not disrupt other users on the secondary node.

What must the engineer configure to accomplish this goal?

"Maximum Requests Per Child” on the SIP Proxy service

"CUPC 8.5 And Higher - Re-Login Limits" on the Server Recovery Manager service

"Maximum database requests to allow" on the XCP Router service

"EWS Status Frequency" on the Presence Engine service

15 / 60

An engineer Is troubleshooting an MWI Issue between Unity Express and CallManager Express. In the debug SIP logs, the engineer can see CallManager Express responding to Unity Express with a 488 Not Acceptable Media message.

Which action resolves the issue?

Ensure that codec

711ulaw is configured in the dial peer

Ensure that codec

711alaw is configured In the dial peer

722 Is configured In the dial peer

Ensure that codec

729 is configured In the dial peer

16 / 60

Users report that they are unable to check voicemail. and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP.

Which action should be taken to resolve this issue?

Verify OPTIONS Ping in the SIP trunk profile

Verify voicemail SIP trunk in the route list

Verify Calling Search Space in the Directory Number setting

Verify registration of the CTI ports

17 / 60

Refer to Exhibit.

Go to “Presence User Agreement” on the Cisco UCM Administration page and select “rebalance users” for all users

Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment

Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button

Start all critical services on the second node, and select the Fallback button in the “Presence Redundancy Group Configuration

18 / 60

An engineer is configuring a customer’s environment for Jabber user over mobile and remote access. The customer’s internal domain.

Which Jabber parameter defines the external service discovery domain statistically?

Services domain

UPN discovery enabled

Exclude services

Voice services domain

19 / 60

Which configuration accomplishes this goal?

900 blocked on the Default Transfer Restriction Table

900 blocked on the Default Outdial Restriction Table

9005551234 blocked on the Default Outdial Restriction Table

9005551234 blocked on the Default System Transfer Restriction Table

20 / 60

Refer to the exhibit.

Users report that they cannot see the Chat Rooms icon on their Cisco Jabber clients. This feature works without issue in the lab. An engineer reviews the Cisco IM&P and Jabber configuration and finds that the jabber-config.xml file is configured properly to support this feature.

Which activity should be performed on the IM&P server to resolve this issue?

Activate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service Activation

Restart Cisco XCP Message Archiver in Cisco Unified Serviceability > Tools > Control Center C Feature Services

Restart XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Control Center C Network Services

Activate Cisco XCP Connection Manager in Cisco Unified Serviceability > Tools > Service Activation

21 / 60

What are two authentication mechanisms for identity provider authentication? (Choose two.)

UID, PKI/CA

PKI/CA, ACS

ACS, Password only

Password only, Kerberos

Kerberos, UID

22 / 60

An engineer must verify that the DNS SRV entries that are configured have the correct Information.

How Is this configuration completed via a Windows machine?

Go to Windows Explorer and type nslookup. Set the type=internet, and then enter the SRV record

Go to the command prompt and type nslookup. Set the type=srv, and then enter the SRV record

Go to the command prompt and type dnslookup. Set the type=sip. and then enter the SRV record

Go to Internet Explorer and type nslookup. Set the type=srv, and then enter the SRV record

23 / 60

An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue.

Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?

CTI OpenRequest

CTI AvailableRequest

CTI ProviderRequest

CTI ProviderOpenRequest

24 / 60

What happens when a browser-based client attempts to access a protected resource on a service provider?

The browser follows the redirect and issues an HTTPS GET request to the Id

The service provider generates a SAML authentication request

The SAML request is maintained as a query parameter in the GET request

The IdP checks for a valid browser session

25 / 60

When troubleshooting routing rules in Cisco Unity Connection, what should be checked to ensure proper delivery of voicemail messages?

Accuracy of the call handler configuration and routing rules

Proper integration between Unity Connection and LDAP directory

Validity of the user's voicemail greetings and recorded messages

Correct configuration of voicemail transfer settings

26 / 60

In OAuth 2.0, what is the purpose of the "scope" parameter?

To specify the format of the access token

To encrypt the authorization code during transmission

To specify the type of authentication method to be used

To define the level of access granted to the client application

27 / 60

When troubleshooting federation configuration, what should be checked to ensure proper communication between systems?

Valid SIP and XMPP certificates

Accurate configuration of high availability settings

Proper configuration of message archiving and retention policies

Correct configuration of Apple Push Notification Service

28 / 60

Which of the following is NOT a function of Cisco Unity Connection?

Integrating with third-party collaboration platforms

Provisioning user accounts and authentication

Configuring call routing rules and call handlers

Managing voicemail messages and greetings

29 / 60

In SAML SSO, what is an assertion?

A log file containing authentication events

A request for access to a resource

An encrypted password for authentication

A security token containing user identity information

30 / 60

What is the first step in troubleshooting call handlers in Cisco Unity Connection?

Reviewing the AutoAttendant configuration and menu options

Testing the integration between Unity Connection and Cisco UCM

Verifying the user's voicemail greetings and recorded messages

Checking the routing rules and call transfer settings

31 / 60

SSO using Integrated Windows AD is limited to which operating system(s)?

Windows, Linux, and macOS

MacOS only

Linux only

Windows only

32 / 60

Which feature provides high availability in Cisco Unified IM and Presence?

Redundancy and failover mechanisms

Federation configuration

Apple Push Notification Service

Calendar integration

33 / 60

How does calendar integration work in Cisco Unified IM and Presence?

It provides notifications and reminders for upcoming calendar events within the IM and Presence client

It allows users to search for contacts based on their calendar availability

It enables users to share their presence status with external calendar applications

It allows users to schedule meetings and events directly from the IM and Presence client

34 / 60

What is the primary advantage of using Two-factor authentication (2FA) for SSO in collaboration applications?

Independence from external identity providers

Seamless integration with Active Directory

Simplified user experience

Enhanced security

35 / 60

Refer to the exhibit.

Cisco Unity Connection and Cisco Unified Communications Manager are integrated by using SCCP. The Voice Mail Ports are registered. Users report that calls fail when forwarded to voicemail. Which is a cause of the issue?

The CSS on the Voice Mail Pilot is missing partitions for user phones

The call forward and call pickup settings do not have a CSS on Forward All

The Voice Mail Pilot is not configured with a CSS that contains the INTERNAL_PT

The Voice Mail Port partition on the CSS of the phone is missing

36 / 60

Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

Add CUCM under System Settings > Authz Servers in Cisco Unity

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection

Add CUCM under System Settings > Authz Servers in Cisco Expressway-C

Add CUCM under System Settings > Authz Servers in Cisco Expressway-E

37 / 60

Refer to the exhibit.

Which end-user option can resolve this issue?

Standard CTI Allow Call Monitoring

Standard CTI Allow Control of Phones Supporting Rollover Mode

Standard CTI Allow Calling Number Modification

Standard CTI Reception of SRTP Key Material

38 / 60

Which function of the Cisco IM and Presence high availability solution is true?

When a high availability event takes place, the end user sessions are moved from the failed server to the backup

When the server has been restored, the server automatically fails back

When an event takes place, the end user sessions are not moved from the failed server to the backup

When the server has been restored to a normal state, user sessions remain on the backup server

39 / 60

Which description of an IdP server is true?

Consists of pieces of security information that are transferred to the service provider for user authentication

Is an authentication request that is generated by a Cisco Unified Communications application

Provides user authorization

Authenticates user credentials

40 / 60

Which entity is a standard component used for authentication by SAML 2.0?

Client access server

Internet service provider

Session broker

Identity provider

41 / 60

Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

CISCO_UDS_DOMAIN, SERVICES_DOMAIN

TFTP_ADDRESS, CISCO_UDS_DOMAIN

VOICEMAIL_SERVER_ADDRESS, TFTP

SERVICES_DOMAIN, TFTP

TFTP, VOICEMAIL_SERVER_ADDRESS

42 / 60

When Cisco IM and Presence is configured to use automatic fallback, how long does the Server Recovery Manager service wait for a failed service/server to remain active before an automatic fallback is initiated?

30 minutes

1 hour

10 minutes

20 minutes

43 / 60

What submits credentials to the LDAP server during a call that uses SAML SSO?

IdP

Service provider

Browser-based Client

Cisco UCM server

44 / 60

Which two child elements can be in an XMPP message stanza? (Choose two.)

45 / 60

Which two methods does Cisco Jabber use for contact searching in an on-premises deployment model? (Choose two.)

HTTP, UDS

XMPP, LDAP

UDS, SIP

LDAP, HTTP

SIP, XMPP

46 / 60

An administrator must configure a system distribution list for the IT staff that must be reachable via voice recognition using either the phrases “service desk” or “Help desk”.

Which advanced distribute list feature should be used to accomplish this task?

Alternate Name

Alternate Diction

Alternate Extension

Alternate Greeting

47 / 60

Refer to the exhibit.

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this.

Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)

tomcat-trust, xmpp-fed-trust

xmpp- rust, cup-xmpp- trust

cup-trust, xmpp- rust

xmpp-fed-trust, cup-trust

cup-xmpp- trust, tomcat-trust

48 / 60

An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is Correct.

What should the engineer configure next to resolve this issue?

A dynamic route on the external domain that points to the internal Interface

A static route on the external domain points to the external interface

A static route that points to the internal interface of the external domain

A static route that points to the external Interface of the external domain

49 / 60

The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6 Desktop clients are working but mobile clients are not displaying persistent chats.

Which configuration Is necessary to enable the Jabber persistent chat feature on mobile devices?

Add "Enable_Persistent_Chat'' in the "Cisco Support Field' on the Jabber for mobile device configuration page on Cisco UCM

Add the <Persistent_Chat_Enable>true</Persistent_Chat_Enabled> line to the Jabber configuration rule that is used by mobile devices

Add the <Persistent_Chat_Mobile_Enabled>false</Persistent_Chat_Mobile_Enabled> line to the Jabber configuration file that is used by all Jabber devices

While logged into IM and Presence server Administration, go to 'Messaging', then Settings", and check the checkbox for the 'Enable persistent chat for mobile" field

50 / 60

An engineer must configure open SIP Federation on cisco IM and presence using cisco Expressways with the additional requirement not to allow a specific list if domains and allow all other domains that are not specified.

How is this additional requirement met?

Add each allowed domain as a SIP Federated domain

Configure default static routes for each blocked domain with an invalid next-hop IP address

Block the specified SIP domains on the Expressway

Add a static route for each blocked domain and keep the “Block Route” checkbox checked

51 / 60

Refer to the exhibit

An engineer is troubleshooting a Cisco Jabber issue in Cisco UCM and validates that these configurations are correctly configured

✑ Cisco UCM Service discovery

✑ Cisco UCM User authentication •SOAP login

Which protocol interactions between Cisco UCM and the Cisco IM and Presence servers must be validated next?

SAML

XMPP

SCCP

LDAP

52 / 60

Refer to the exhibit.

Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

EWS

IMAP

XMPP

POP3

53 / 60

Refer to the exhibit

A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client.

Which action must the engineer take to resolve this issue?

Add the "Allow control of the device from the CTI" option under the desk phone configuration page

Configuration page

Select "Primary Line" under the user configuration page on Cisco UCM Add the "Allow control of the device from the CTI" option under the client services profile

Associate the User with the desk phone under the user configuration page on Cisco UCM

54 / 60

An engineer is configuring Cisco Unity Connection to provide messaging services and needs to designate a set of phone numbers to be used for transferring calls within the organization to prevent toll fraud.

Which mechanism in Cisco Unity Connection should be modified to accomplish this goal?

Fraud tables

Transfer rules

Calling search spaces

Restriction tables

55 / 60

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster.

What is the next step in the configuration process?

Restart the Cisco XCP Router

Restart the Cisco Presence Engine

Start the Cisco Replication Watcher

Start the Cisco DB Replicator

56 / 60

Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?

System > Presence Redundancy Groups

System > Server

System > Geolocation Configuration

System > LDAP > LDAP Directory

57 / 60

Refer to the exhibit

A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient. The engineer is unable to see the full instant message in the trace file.

In which trace in the transaction must the engineer resolve this issue?

Client Profile Agent

XCP Connection Manager

Presence Engine

XCP Router

58 / 60

A Cisco Unified IM and Presence version 11 .5.1 on-premises deployment of instant messaging with a capacity of 50.000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients.

What should the administrator do to resolve this issue?

Increase capacity to 30.000 users to match the number of Jabber clients

Increase capacity to 72.000 users to service all Jabber clients

Increase capacity to 60.000 users to service all Jabber clients

Increase capacity to 90.000 + to match the number of Jabber clients

59 / 60

An engineer is configuring a Cisco Voicemail organization.

How many links be configured between two Cisco unity connection Clusters?

Four

Three

Two

One

60 / 60

An engineer is configuring a remote Cisco IM and Presence Service and needs to ensure that users can communicate across clusters in the same domain and receive presence status.

Which protocol should be used to accomplish this task?

LDAP

AXL/SOAP

DNS

XMPP

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