Free GCP-GCX Practice Test Questions and Answers (2026)

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Q: 1
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
Options
18 comments in the community discussion
6
Option B here, not D. The 'User' role can't do org deployments by default, that's only for admin per Genesys docs.
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B for me, saw a similar question on another exam and admin is always the required role for deployment.
Q: 2
What options are available for exporting data from a view? Choose 2 answers
Options
15 comments in the community discussion
1
B and E, right? Sometimes DOCX is there depending on the report, was sure about CSV though. Possible trap here with B.
I always thought C and D were the formats you could use for export, since TXT comes up in some menus alongside PDF. Might be mixing it up with report exports though. Anyone else remember if TXT was ever an option directly from views?
Q: 3
Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?
Options
12 comments in the community discussion
6
Option D makes more sense here since Workspaces lets you actually design and save custom views. Activity and Documents don’t really offer that kind of personalized setup. Pretty sure this is how it’s meant to work, but open to corrections if I missed something.
6
D . Workspaces is where you personalize and save your custom views in Genesys, not the others.
Q: 4
Which of the following statements about scripts is true?
Options
11 comments in the community discussion
2
C tbh
C here-scripts aren't just for inbound stuff, they also work with outbound and chat/email interactions. The docs mention scripts can be used for any channel, so pretty sure C is right. Let me know if you see it differently.
Q: 5
Which options can be configured when setting up a queue? (Choose two.)
Options
12 comments in the community discussion
2
C or A... From what I remember in the official Genesys guide, utilization and wrap-up codes are both directly configurable under queue settings. The others (like alerting timeout) are usually set elsewhere, not actually inside the main queue config. Would double-check with the admin lab or sandbox if you have access-pr
1
Why not B? I thought ACD Skills could be assigned to agents but not directly configured on the queue itself.
Q: 6
How do you represent your organization when you contact the Genesys Cloud CX support team?
Options
13 comments in the community discussion
1
I don’t think it’s D here. "ID" is too generic but Genesys support actually asks for the specific Organization ID to quickly find your account. B looks tempting but company name isn’t enough either. Anyone see a case where just "ID" worked?
B . Company name trips up a lot of folks since it feels logical for support teams. The "ID" options always confuse me because support sometimes asks for different things.
Q: 7
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
Options
15 comments in the community discussion
1
B tbh
1
D imo
Q: 8
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
Options
17 comments in the community discussion
1
Option A and D. That's how Utilization works in Genesys Cloud CX.
1
Maybe A/D. Saw something similar in exam reports, not totally sure but that's what most people picked.
Q: 9
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
Options
13 comments in the community discussion
6
Don’t think it’s B here. Option C shows metrics for skills across queues, not just overall activity. Saw this trap in another practice set, Skills Performance is more targeted for analyzing by skill. Anyone see it different?
1
Honestly, I'd pick B because Queues Activity gives detailed info on how queues are performing and you can often filter by skill there too, right? Seems like most exam reports mention supervisors checking that view for issues first. Haven't used Skills Performance much myself, though I could be missing something here
Q: 10
Profiles can contain various types of information about people in the organization. Why it is essential to have employees complete their profile information?
Options
16 comments in the community discussion
1
Why couldn't B be valid too? HR database sync sounds pretty useful for profiles, especially for compliance.
1
C/A? C could matter if external integration was in scope, but I think it's A since internal search really drives the need for complete profiles in Genesys Cloud. Not totally sure, open to being wrong here.
Q: 11
Which of the following statements defines a critical question in an Evaluation Form?
Options
5 comments in the community discussion
D tbh, if you answer "No" to a critical question, it zeroes out the whole evaluation. That's how Genesys handles critical fails.
D makes sense here since a "No" on a critical question drops the entire evaluation score to zero. That's usually set up to make sure must-have behaviors always occur. The other choices feel like they're mixing up scoring logic. Anyone else see this on their practice exams?
Q: 12
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX. What are the prerequisites to perform this task? (Choose two.)
Options
3 comments in the community discussion
Option C and E here. You definitely need the building details (address, contact info) and proper Admin rights to add a new location in Genesys Cloud CX. A is a bit of a trap, coordinates aren't required for setup. Anyone see it different?
C and E, that's the pair.
Q: 13
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
Options
9 comments in the community discussion
1
Probably A since Workspaces are designed for file sharing and storage per team or department. People, Queues, and Groups don’t really have direct document organization features. Pretty confident but let me know if I missed something.
Its D. Practice exams and the official guide sometimes mention Groups for resource sharing per org section.
Q: 14
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
Options
7 comments in the community discussion
If the agent was inactive during the reporting period but took interactions before, do they still affect agent metrics or not? That detail could actually flip whether this is True or False depending on report scope.
Guessing True here. Queue reports just look at interaction data, whether or not agents are logged in or not, but agent reports care about who's actually active and logged in to Genesys CX at that moment. That's how I've always interpreted it, but open to corrections.
Q: 15
Unused reports need to be disabled manually to prevent unnecessary load on the system.
Options
10 comments in the community discussion
1
Actually, it's False. Common trap since people assume manual intervention is needed, but Genesys auto-disables unused reports after 90 days. Pretty sure about this unless they've changed something recently.
1
Guessing False. Had something like this in a mock-Genesys Cloud CX auto-disables unused reports if not run for 90 days, so no need to do it manually. Pretty sure that's what keeps system resources under control. Correct me if I missed anything.
Q: 16
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
Options
8 comments in the community discussion
2
False
1
I'm with those saying False. Survivability in Genesys lets new calls go through if Edge is down, but active calls will still drop when the Edge connection is lost. It's a common mix-up since the feature sounds like it covers both cases.False
Q: 17
Number plan determines how many and which digits are necessary for call routing.
Options
6 comments in the community discussion
1
Seen this phrased the same way in the official guide and practice test, it's True.
1
Seriously, Genesys loves throwing basic number plan stuff at us. True imo, number plan decides what digits get routed where and how many you'll need. Not rocket science but always pops up in exam pools.
Q: 18
From the Interactions View, it is possible to access the details of only Inbound interactions.
Options
5 comments in the community discussion
1
True . The question says you can access details of only inbound interactions, which matches how Interactions View is usually filtered in Genesys-outbound stuff is tracked elsewhere. Some people get tripped up thinking you can see both (trap). But from exam reports, A fits here.
Hmm, I think it's True for this one.
Q: 19
Organizations with Communicate licenses can set up basic IVR with inbound call flow
Options
12 comments in the community discussion
1
True , as long as it's just basic menus and routing for inbound calls. People sometimes confuse this with advanced IVR features which actually require a higher licensing tier. Simple IVR is fine on Communicate. Disagree?
True imo, saw almost the same question on a practice and it matched A there too.
Q: 20
You can add more than one outbound route to the contact center.
Options
10 comments in the community discussion
1
Probably True. Multiple outbound routes are standard config in Genesys CX, I've seen this mentioned in official guides and practice tests. Pretty sure unless there's a special restriction called out somewhere.
1
True imo, had something like this in a mock and it was definitely allowed.
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