The System for Cross-domain Identity Management (SCIM) protocol, used for provisioning, treats users and groups as distinct objects. A group object contains references to its member user objects. For a group to be successfully provisioned or updated in a target application like Netskope, the user objects referenced as its members must already exist within that application. If you attempt to push a group from an Identity Provider (IdP) before its constituent users have been individually provisioned, the Netskope SCIM endpoint will be unable to resolve the user references, causing the group provisioning operation to fail. This is a fundamental dependency and a common procedural error in SCIM configuration.

A. While a deactivated user could cause an issue in some specific IdP implementations, the more fundamental problem is whether the user object exists in Netskope at all, regardless of its active status.
B. The question states that the API integration settings are "correct and functional," which implies that the necessary permissions, including user creation, have been successfully validated and are in place.
C. SCIM and Netskope's provisioning service do not enforce a minimum number of users for a group to be created. An empty group or a group with a single user can be provisioned.

1. Netskope Technical Documentation

"Configure SCIM for Okta": The procedural steps outlined in the official configuration guide require assigning users to the Netskope application before pushing groups. The guide states

"After you assign users and groups to the Netskope app in Okta

they will be provisioned in the Netskope tenant." This implies a sequence where users must be provisioned to be available for group membership. The "Push Groups" tab is configured after the initial user provisioning is established. (Accessed via Netskope Support Portal).

2. Netskope Technical Documentation

"SCIM Troubleshooting Guide": A common troubleshooting point for failed group pushes is "Error: 'User not found' when updating group membership." The documented cause is that the user being added to the group does not exist in the Netskope tenant. The resolution is to "Ensure the user is provisioned to Netskope before adding them to a group." This directly supports the principle that users must be pushed before groups. (Accessed via Netskope Support Portal).

3. IETF RFC 7644

"System for Cross-domain Identity Management: Protocol"

Section 3.3: The SCIM protocol defines group members as references to User resources. The specification notes

"The 'value' sub-attribute of a 'members' attribute is a URI that references a specific User resource...". This standard underpins the requirement that the referenced User resource must exist and be resolvable by the service provider (Netskope) for the group membership to be valid.