500-442.pdf
Q: 1
What is the maximum number of attributes that can be assigned to an Agent?
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Q: 2
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)?
(Choose two.)
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Q: 3
What are two descriptions for the Agent Targeting Rule? (Choose two.)
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Q: 4
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to
render reports? (Choose two.)
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Q: 5
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress
Gateway?
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Q: 6
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose
two.)
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Q: 7
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
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Q: 8
How are additional ICM Tools added?
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Q: 9
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
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Q: 10
Which two types of scripts can be created with the Script Editor? (Choose two.)
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Question 1 of 10
