Free PL-900 Practice Test Questions and Answers (2026)

Q: 1

A company is building an interactive chatbot to answer questions about products and product warranties You need to create conversation paths re questions about product warranties. Which tool should you use?

Options

29 comments in the community discussion

MorganR 4

Makes sense to pick D here, since the authoring canvas is actually where you build all those step-by-step chatbot flows. E just gets you to the portal but D is the tool for conversation design.

Noah F. 1

D , E looks tempting but that's mostly for accessing bots, not designing conversation flows.

Correct Answer:

Explanation

The authoring canvas is the specific graphical interface within Microsoft Power Virtual Agents used to design and build a chatbot's conversation paths. It provides a visual, no-code/low-code environment where creators add and connect various nodes (such as messages, questions, and conditions) to define the logic and flow of a topic. This is the precise tool for creating the interactive dialogue for product warranty questions as described in the scenario.

Why Incorrect

A. Azure Bot Framework: This is a developer-centric platform for building complex bots with code. The scenario implies a low-code solution, which is the domain of Power Virtual Agents.

B. Power Platform admin center: This tool is used for environment management, data loss prevention (DLP) policies, and other administrative tasks, not for authoring chatbot conversations.

C. Conversation node: A node is a single element (e.g., a message or a question) within a conversation path. It is a component, not the overall tool used to create the entire path.

E. Power Virtual Agents portal: This is the main web application that hosts the entire Power Virtual Agents service. The authoring canvas is the specific tool within the portal used for creating conversation paths. Therefore, the authoring canvas is the more precise answer.

---

References

1. Microsoft Learn. (2023). Create and edit topics in your Power Virtual Agents bot. "The authoring canvas is where you design your topic conversation paths... It's a graphical dialog tree editor that lets you create topics easily." This source directly identifies the authoring canvas as the tool for designing conversation paths.

2. Microsoft Learn. (2023). The topic authoring canvas in Power Virtual Agents. "The topic authoring canvas is your go-to place for creating and editing topics. Topics describe how a bot conversation plays out." This confirms the specific purpose of the authoring canvas.

3. Microsoft Learn. (2023). Overview of Power Virtual Agents. This document outlines the high-level capabilities and distinguishes Power Virtual Agents as the low-code chatbot solution within the Power Platform

contrasting it with more code-intensive options like the Azure Bot Framework.

Q: 2

You are a sales manager for a large retail organization. You are creating a Power Apps app that will display customer product purchase information from your old point-of-sale (POS) system and need to link those sales to the customer accounts and product sales in Dynamics 365 Commerce. You need to use the appropriate component. What should you use?

Options

21 comments in the community discussion

Mason X. 2

I don’t think D is right here. Option C (Common Data Service) is designed for integrating and relating data across systems like POS and D365, while entity metadata (D) just defines structure. Fairly confident in C but open to other angles if I’m missing something.

Riley O. 2

C that's the right move here.

Correct Answer:

Explanation

The Common Data Service (now Microsoft Dataverse) is the correct component. Dataverse is a scalable data service and app platform that allows you to securely store and manage data from multiple sources. In this scenario, you can bring the data from the old point-of-sale (POS) system into custom tables within Dataverse. You can then create relationships between this imported data and the standard tables used by Dynamics 365 Commerce, such as 'Account' and 'Product', which also reside in Dataverse. This creates a unified data model that the Power Apps app can use to display the linked information.

Why Incorrect

A. business process flow: This guides users through a predefined business process. It does not store or integrate data from external systems.

B. business rule: This applies logic to data within Dataverse tables, such as validating data or showing/hiding fields. It is not used for data integration.

D. entity metadata: This defines the structure and behavior of a table (entity) in Dataverse, but it is not the data storage and integration service itself.

References

1. Microsoft Learn. (2023). What is Microsoft Dataverse? Microsoft Docs. "Dataverse allows data to be integrated from multiple sources into a single store

which can then be used in Power Apps

Power Automate

Power BI

and Power Virtual Agents along with data that's already available from the Dynamics 365 applications." (Section: "Why use Dataverse?").

2. Microsoft Learn. (2023). Tables in Dataverse. Microsoft Docs. "The tables within Dataverse are a foundational element and allow for the creation of a data model for your data. [...] Dynamics 365 apps

such as Dynamics 365 Sales

Customer Service

or Talent

also use the tables in Dataverse to store and secure data." (Section: "Introduction").

3. Microsoft Learn. (2023). Business process flows overview. Microsoft Docs. "A business process flow provides a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind." (Section: "Why use business process flows?").

4. Microsoft Learn. (2023). Create a business rule for a table. Microsoft Docs. "You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins." (Section: "Create a business rule").

Q: 3

You overwrite a Power Automate flow by editing the definition and saving the changes. You need to be able to revert a flow to the current state. Which two options can you use? Each correct answer presents a complete solution.

Options

26 comments in the community discussion

Daniel 2

C vs A, I think it's both but feels weird since Export is pretty clear while Save As just copies the flow. Rename and Share don't actually let you restore anything, so not those. Seen a similar trap on practice exams where people pick D by mistake.

Morgan E. 1

Option A and C, seen this in a few practice tests and it matches the official docs too. If you want to drill this, the exam guide and some hands-on with Power Automate help a lot.

Q: 4

HOTSPOT A business plans to including AI Builder. Which actions can you perform? For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Your Answer

23 comments in the community discussion

Sara P. 6

Yeah that's how it works. Can't use text classification to pull out the actual words from a doc, so first is No. But it does handle tagging/classification, and you can connect results to Power BI if you're using Dataverse or similar-so Yes for those two. Pretty sure that's what Microsoft wants here.

Vikram U. 5

Nah, I don’t think it’s all Yes. First one is a trap, goes No, Yes, Yes.

Correct Answer:

YES

Explanation

Statement 1 is No: An AI Builder text classification model is designed to analyze text and apply tags (categories) based on its meaning. It does not "retrieve" text. Retrieving text from documents or images is the function of the Text Recognition (OCR) model, while retrieving specific data points from text is the function of Entity Extraction. The text classification model requires text to be provided to it (e.g., via a Power Automate connector) to perform the analysis.
Statement 2 is Yes: This is a primary use case for text classification. You can train a model to analyze unstructured text (like social media posts from Instagram) and apply specific tags (categories) such as product names, sentiment, or topic.
Statement 3 is Yes: AI Builder is fully integrated with the Power Platform. Results generated by AI Builder (such as tag counts or sentiment scores processed in Power Automate) can be stored in Dataverse or other supported data sources and visualized in Power BI dashboards.

References

Microsoft Learn. (2023). Overview of the category classification custom model. "AI Builder category classification models categorize text by its meaning so it's easier to analyze... For example, you can use... text classification to... Tag customer issues." [https://learn.microsoft.com/en-us/ai-builder/text-classification-overview]

Microsoft Learn. (2023). Use the text recognition prebuilt model. "The text recognition prebuilt model extracts words from documents and images..." (Contrasts with classification which analyzes meaning). [https://learn.microsoft.com/en-us/ai-builder/prebuilt-text-recognition]

Microsoft Learn. (2023). Use AI Builder in Power BI. "You can use the insights generated by your AI Builder models in Power BI... to add AI predictions to your data." [https://learn.microsoft.com/en-us/ai-builder/use-in-power-bi]

Q: 5

A company currently does not separate testing, development, and production as per standard Application Lifecycle Management (ALM) protocol. The company uses Power for accounting and sales processes. The company needs login only one login account per user. The company also must prevent developing and testing from impacting production. You need to implement a solution to meet the requirements. Which method should you select?

Options

26 comments in the community discussion

Jack U. 3

Option D fits the ALM model for Power Platform since separate environments let you isolate dev/test/prod while letting users stick with one login in the same tenant. Separate tenants (C) would mess up single sign-on. Pretty sure D's right, open to other takes though.

Sanjay M. 1

D imo

Correct Answer:

Explanation

Power Platform environments are containers designed to store, manage, and share an organization's business data, apps, and flows. The standard Application Lifecycle Management (ALM) protocol involves using separate environments for development, testing, and production. This strategy effectively isolates work-in-progress from the final, user-facing production applications. Since all environments exist within a single Microsoft 365/Azure AD tenant, users can access the different environments they have permissions for with a single login account. This approach directly satisfies both company requirements: preventing development from impacting production and maintaining a single user identity.

Why Incorrect

A. separate Microsoft Azure Storage Blobs: Azure Storage Blobs are a data storage service and are not the primary mechanism for isolating entire application lifecycles (apps, flows, data models) in Power Platform.

B. separate connectors: Connectors are used to link data sources to apps and flows. While different connection references are used in different environments, separating connectors alone does not provide the required ALM structure.

C. separate tenants: Using separate tenants would isolate the ALM stages, but it would violate the requirement for a single login account per user, as each tenant requires a distinct user identity.

References

1. Microsoft Power Platform documentation

"Environments overview." Microsoft Learn. Accessed May 2024.

Section: "Why use environments?"

Content: This section explicitly states that environments are used to "Separate app development in-progress from apps that have been released for users to consume (ALM)." It also clarifies that "All environments are created under an Azure AD tenant

and its resources are only accessible to users within that tenant

" which supports the single-login requirement.

2. Microsoft Power Platform documentation

"Application lifecycle management (ALM) with Microsoft Power Platform." Microsoft Learn. Accessed May 2024.

Section: "Environments"

Content: This document states

"Power Platform environments are used as containers to separate apps and other components during development

testing

and production. Having separate development

test

and production environments is a key part of developing any app

flow

or other component."

3. Microsoft Power Platform documentation

"Establishing an environment strategy." Microsoft Learn. Accessed May 2024.

Section: "Environment strategy examples"

Content: This guide provides examples of ALM strategies

recommending the creation of distinct Development

Test

and Production environments to manage the application lifecycle effectively within a single tenant.

Q: 6

HOTSPOT A company plans to build solutions by using Power Platform technologies. For each of the following statements, select Yes if the statement Is true. Otherwise, select No.

Your Answer

32 comments in the community discussion

Chloe A. 6

No, No

Rowan Q. 6

Not quite No, Yes. Both should be No here. Transcripts save automatically, users don’t control deletion by session, and flows only use the permissions tied to their connection not admin by default. That admin trap always catches people on practice tests, seen it a few times.

Correct Answer:

Explanation

This is No. Power Virtual Agents (now Microsoft Copilot Studio) conversation transcripts are saved to Microsoft Dataverse automatically by default. This storage behavior is system-managed and does not rely on the customer (end-user) manually deleting the data "after a chat session" to prevent it from being saved. Furthermore, retention is typically handled by system Bulk Record Deletion jobs (defaulting to 1 month) or environment-level settings configured by administrators, not by per-session user actions.

Statement 2: This is No. Power Automate flows do not operate with administrative privileges at all times. They execute in the security context of the connections used (e.g., the flow maker's credentials) or the Run-only user initiating the flow. They are limited to the permissions granted to those specific accounts and do not inherently possess elevated or system administrator rights.

References

Microsoft Learn - Copilot Studio: Control how transcripts are retained and accessed

Confirming default storage: "Transcripts are saved to Dataverse automatically and, by default, makers in your organization can view and download transcripts..."

Confirming retention logic: "By default, a pre-configured bulk delete job will remove all conversation transcripts older than a month."

Microsoft Learn - Power Automate: Guide to cloud flow sharing and permissions

Confirming run context: "Run-only users... invoke the flow... the context of the user running the flow is passed instead of using the connection configured in the flow [if configured]."

Confirming privileges: Flows respect the "Least privilege" principle and do not bypass the security roles of the connection user.

Microsoft Learn - Salesforce/Power Automate Context: Flow Run Context (General principle confirmation)

Confirming flows run in user or system context based on specific configuration, not "administrative privileges at all times."

Q: 7

A distribution company has multiple warehouses. Tax rates charged on sales orders need to be calculated based on locality and region. You need to recommend a cost-effective solution that can be implemented quickly. What should you recommend?

Options

24 comments in the community discussion

RowanQ 5

A . AppSource add-ons do the heavy lifting for tax calculation by region-no point reinventing the wheel with custom code or just alerting for table changes. B is tempting since it's quick, but alerts alone can't calculate taxes, just flag changes. Pretty sure A lines up best with cost-effective and fast, unless there's

Jordan 2

Not sure B is right, looks like a trap since alerts won't actually calculate taxes. I'd pick A for the add-on approach.

Correct Answer:

Explanation

The most cost-effective and quickest solution is to leverage a pre-built, specialized application from Microsoft AppSource. AppSource is the official marketplace for third-party applications and add-ons that extend the capabilities of Microsoft business applications like Dynamics 365. Tax calculation across multiple localities and regions is a complex, specialized requirement with frequently changing laws. A dedicated tax add-on from AppSource is designed to handle this complexity, integrates directly with Dynamics 365, and is maintained by the vendor, ensuring compliance. This approach avoids the high cost, time, and risk associated with custom development.

Why Incorrect

B. Creating alerts in Dynamics 365 Finance only notifies users when data in a tax table is manually changed; it does not provide the tax rates or perform the calculations.

C. The Common Data Model (now part of Microsoft Dataverse) provides a standardized data structure but does not include any business logic or functionality for calculating taxes.

D. A Power BI report is used for data analysis and visualization of past transactions. It cannot perform real-time tax calculations for new sales orders.

E. Writing custom scripts and code is expensive, time-consuming to implement, and requires continuous maintenance to keep up with changing tax laws, violating the core requirements.

---

References

1. Microsoft AppSource Documentation: "Microsoft AppSource is an online store that contains thousands of business applications and services built by industry-leading software providers. You can use AppSource to find

try

buy

and deploy the business software and services that help you run your business." This confirms that AppSource is the correct place to find a pre-built solution for a specific business need like tax calculation.

Source: Microsoft Learn. "What is Microsoft AppSource?". Microsoft Cloud for Retail documentation.

2. Extending Dynamics 365 with AppSource: "Instead of building custom solutions

you can find and use apps from Microsoft AppSource to add new features and functionality to your Dynamics 365 apps... Using an app from AppSource can be more cost-effective than developing a custom solution." This directly supports the choice of AppSource as a cost-effective and rapid implementation strategy.

Source: Microsoft Learn. "Find apps for Dynamics 365 and Power Platform on Microsoft AppSource". Power Platform documentation.

3. Function of Alerts: "The alerts feature... can be used to notify you when an event occurs... For example

you will be notified when a batch job fails or when an order is deleted." This shows that alerts are a notification system

not a calculation engine

making option B incorrect.

Source: Microsoft Learn. "Alerts overview". Dynamics 365 Finance documentation.

Q: 8

You are a district manager for a large retail organization. You train each store manager to use Power BI to track sales and daily sales targets. A store manager remembers learning about the Analyze in Excel option but cannot find the option in their Power BI dashboard. You need to help the user resolve the issue. How should you advise the user?

Options

27 comments in the community discussion

Aisha J. 2

Its B, you only get Analyze in Excel from the report page not directly from dashboard tiles.

CuriousTester9882 1

Seen similar stuff in practice, and always had to go to the actual report to get the Analyze in Excel option. So B is the way here. The official guide spells this out too but chime in if you’ve run into different behavior.

Correct Answer:

Explanation

The "Analyze in Excel" feature is not available directly from a Power BI dashboard. This functionality is designed to connect to the underlying Power BI dataset for deeper, pivot-table-style analysis within Excel. Dashboards are high-level monitoring surfaces. To access "Analyze in Excel," the user must first navigate from the dashboard tile to the source report. From the report view in the Power BI service, the user can then find the "Analyze in Excel" option within the "Export" menu on the action bar. This action creates an .odc file that connects Excel to the dataset associated with the report.

Why Incorrect

A. Install the Power Bl Desktop app.

Power BI Desktop is for authoring reports, not for consuming them or using the "Analyze in Excel" feature, which is initiated from the Power BI service.

C. Select the Spotlight button on the dashboard tile.

The Spotlight feature is for presentation purposes; it enlarges a single tile on the dashboard and does not enable any data export or analysis functions.

D. Subscribe to the dashboard and follow the email link.

Subscribing sends a static image or a link to the dashboard via email. Following the link simply returns the user to the same dashboard where the option is unavailable.

References

1. Microsoft Learn

Power BI Documentation. "Analyze in Excel for Power BI." In the section "Where to find Analyze in Excel

" the documentation lists locations such as the dataset page and the report page within the Power BI service. It does not list dashboards as a location. This confirms the feature is tied to reports and datasets

not dashboards.

Reference: Microsoft Docs

"Analyze in Excel for Power BI

" section "Requirements."

2. Microsoft Learn

Power BI Documentation. "Dashboards for Power BI service consumers." This document explains that dashboard tiles are entry points to the underlying reports. It states

"When you select a tile

you go to the report...where the visualization was created." This supports the workflow of navigating from a dashboard to a report to access more detailed features.

Reference: Microsoft Docs

"Dashboards for Power BI service consumers

" section "Dashboards versus reports."

3. Microsoft Learn

Power BI Documentation. "Export data from a Power BI visualization." This page details the various export options available from reports. It shows that from a report's action bar

the "Export" menu contains the "Analyze in Excel" option.

Reference: Microsoft Docs

"Export data from a Power BI visualization

" section "Considerations and limitations."

Q: 9

HOTSPOT A company plans to build Power Apps portals. For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Your Answer

34 comments in the community discussion

Hannah C. 6

No, Yes, Yes is correct. First one's tricky since you're not forced to use only default templates (you can build from blank). Some pick YES by accident because of the wording. Pretty sure on this from practice questions!

SeasonedAnalyst9497 5

NO, YES, YES

Q: 10

A carpet cleaning company uses Dynamics 365 Sales. The process for entering customer information during onsite sales calls is very complicated. The company wants a simplified screen that allows salespeople to capture the customer name, phone number, and other information while speaking to the customer. You need to recommend a solution that works on various types of mobile devices. What should you recommend?

Options

31 comments in the community discussion

Neha N. 5

Makes sense to pick D here. Canvas app is designed for custom mobile data entry and works well across devices. Not seeing how the others (like A or B) would actually solve the UI problem directly.

Ivy 5

Option D

Correct Answer:

Explanation

A canvas app is the most appropriate solution. Power Apps canvas apps allow for the creation of a highly customized and simplified user interface that is optimized for mobile devices like phones and tablets. Developers can design the screen layout with complete control, ensuring it is simple and efficient for salespeople to capture specific information (name, phone number, etc.) while on-site. The app can connect directly to Microsoft Dataverse, the underlying data platform for Dynamics 365 Sales, to ensure the captured customer information is saved in the correct system. This directly addresses the company's need for a simplified, mobile-friendly data entry solution.

Why Incorrect

A. Common Data Service (Dataverse): This is the backend data platform that stores the application data; it is not a tool for building a user interface.

B. Microsoft Flow (Power Automate): This is a service for automating workflows and processes. It does not provide a user-facing screen for data entry.

C. AI Builder: This is a Power Platform capability used to add artificial intelligence models to apps; it does not create the primary data entry interface itself.

E. Power BI: This is a business analytics service for creating reports and dashboards to visualize data, not for capturing or entering new data.

References

1. Microsoft Learn. "What are canvas apps in Power Apps?". Power Apps documentation. In the introduction

it states

"Design and build a business app from a canvas in Microsoft Power Apps... You can design the app by dragging and dropping elements onto a canvas... Your app can run in a browser

or on a phone or a tablet." This confirms its suitability for creating custom

mobile-friendly user interfaces.

2. Microsoft Learn. "Connect to Microsoft Dataverse from canvas apps". Power Apps documentation. This document outlines how a canvas app can be used as a front end to interact with data stored in Dataverse

which is the data service for Dynamics 365 Sales.

3. Microsoft Learn. "What is Microsoft Dataverse?". Power Apps documentation. This source clarifies the role of Dataverse as a data store: "Dataverse allows data to be integrated from multiple sources into a single store

which can then be used in Power Apps

Power Automate

Power BI

and Power Virtual Agents..." This distinguishes it from a UI-building tool.

4. Microsoft Learn. "Overview of Power Automate". Power Automate documentation. This source defines Power Automate as a service to "create automated workflows between your favorite apps and services

" confirming it is for process automation

not UI creation.

Q: 11

DRAG DROP Match each tool to its task. To answer, drag the appropriate tool from the column on the left to its task on the right. Each tool may be used once, more than once, or not at all.

Drag & Drop

Enable JavaScript to use the Drag & Drop feature.

Power BI
Power Automate
Power Apps

10 comments in the community discussion

KaranJ 3

Yeah this fits what I've learned. Power Automate gets both 'Automate workflows' and 'Trigger an action from an event', Power Apps is the right pick for custom mobile data entry screens. Power BI isn't used for automation stuff here.

Amelia 3

Yeah this matches what I've seen. Power Automate goes with both Automate workflows and Trigger an action from an event, while Power Apps fits Create a custom mobile data entry screen. Not seeing any reason to pick Power BI here tbh.

Q: 12

DRAG DROP -

A company needs to create a series of mobile applications to empower their field engineers to accomplish several tasks with varying degrees of complexity.

Match each app type to its definition. To answer, drag the appropriate app type from the column on the left to its definition on the right. Each app type may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

Select and Place:

Drag & Drop

Enable JavaScript to use the Drag & Drop feature.

model-driven
dashboard
dataset
canvas

11 comments in the community discussion

Taylor 6

model-driven goes with the CDS/complex process definition, canvas fits the customizable UI one. Easy to mix up if you don’t catch the Dataverse mention. Dashboard and dataset don’t really fit here, I think this is correct.

Leo 5

model-driven maps to the complex business process app using CDS, and canvas is for customizable UI layouts. That Dataverse/CDS reference really locks in model-driven here. Pretty sure that's how Microsoft frames it, but open to other interpretations if someone disagrees.

Correct Answer:

Answer Areas Quickly create apps for very complex business processes from data in Common Data Service with very little or no code.: A. model-driven Create simple apps with a highly customizable user interface layouts.: D. canvas

Explanation

Model-driven apps are designed with a component-focused approach where the layout is largely determined by the underlying data model (specifically the Common Data Service, now Microsoft Dataverse). They are ideal for complex business processes and require little to no code. Canvas apps provide a blank surface that allows creators to design highly customizable user interfaces (UI) with pixel-perfect control, enabling the arrangement of controls and fields exactly as desired, often for task-specific scenarios.

References

Microsoft Learn. (n.d.). Overview of building apps in Power Apps. Retrieved from https://learn.microsoft.com/en-us/power-apps/maker/

Relevance: Defines the three types of apps: canvas, model-driven, and cards.

Microsoft Learn. (n.d.). What are model-driven apps in Power Apps? Retrieved from https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/model-driven-app-overview

Quote: "Model-driven app design is a component-focused approach to app development... Model-driven design is a process that centers on your data model."

Microsoft Learn. (n.d.). What are canvas apps? Retrieved from https://learn.microsoft.com/en-us/power-apps/maker/canvas-apps/getting-started

Quote: "Canvas apps give you a blank canvas... You can drag and drop elements onto a canvas, just as you would design a slide in PowerPoint... gives you the flexibility to arrange the user experience and interface the way you want it."

Q: 13

HOTSPOT A company uses Microsoft Power Platform to connect to multiple data sources and manage business data. The low-code components in Microsoft Power Platform must be able to create and update data in these data sources. You need to access the required data by using Microsoft Power Platform components. Which component should you use for each requirement? To answer, select the appropriate options in the answer area.

Your Answer

7 comments in the community discussion

Logan V. 8

Custom connector, standard connector, power query. Had a similar question before, double-checked the requirements and this lines up.

Nina 2

Which would you use for external APIs when no built-in connector exists, official docs or lab practice? Both help with remembering custom vs standard connectors and Power Query roles.

Q: 14

HOTSPOT You are creating Power Bl visualizations. You need to display the visuals where a user can perform each function. Which solution should you use? To answer, select the appropriate option in the answer area.

Your Answer

5 comments in the community discussion

Nathan G. 6

Spot on for both. For high-level KPIs, only Dashboards give that at-a-glance view, and actual drilldown just isn't possible there-it happens in Reports. I think that's what the exam expects too, but not 100% if there's a new feature I'm missing. Agree?

Kevin H. 1

Requirement 1 is definitely Power BI Dashboards since those are designed for top-level KPI overviews. For drill down (Requirement 2), I don't think dashboards let you actually interact with visuals that way, so it's Power BI Reports. Some people confuse dashboard links, but real drilldown happens inside reports.

Correct Answer:

REQUIREMENT 1: POWER BI DASHBOARDS

REQUIREMENT 2: POWER BI REPORTS

Explanation

Power BI dashboards are the correct solution for analyzing high-level KPIs. A dashboard is a single-page canvas in the Power BI service specifically designed to monitor business status at a glance. It aggregates the most important metrics (KPIs) from various reports into a unified, high-level view for decision-making.

Power BI reports are the correct solution for drilling down into details. Reports are multi-perspective views of a dataset that offer deep interactivity. The "Drill mode" (drill down, drill up, and drill through) is a specific feature of Power BI report visuals, allowing users to explore granular data hierarchies. While dashboard tiles generally link to reports, the actual action of drilling into visual details occurs within the report environment.

References

Microsoft. "Introduction to dashboards for Power BI designers." Microsoft Learn. Accessed November 28, 2025. https://learn.microsoft.com/en-us/power-bi/create-reports/service-dashboards

Relevance: Defines dashboards as a single canvas to "monitor your business and see all of your most important metrics at a glance."

Microsoft. "Dashboards vs. reports." Microsoft Learn. Accessed November 28, 2025. https://learn.microsoft.com/en-us/power-bi/consumer/end-user-dashboards#dashboards-vs-reports

Relevance: Explicitly compares features, noting that dashboards provide a "high-level" view while reports provide "more detail" and interactivity.

Microsoft. "Drill mode in the Power BI service." Microsoft Learn. Accessed November 28, 2025. https://learn.microsoft.com/en-us/power-bi/consumer/end-user-drill

Relevance: Confirm that drill actions (drill down/up) are operations performed on visuals within a report.

Q: 15

HOTSPOT A company plans to implement Microsoft Power Platform apps. The company does not plan to use any development tools or plug-ins. Which actions can you perform? For each of the following statements, select Yes if the statement Is true. Otherwise, select No.

Your Answer

7 comments in the community discussion

Leo J. 5

So if no dev tools or plug-ins, does that still let you build an invoice flow?

ChrisY 4

Yeah you don't need dev tools for either task. YES for both.

Correct Answer:

YES

Explanation

Synchronize account information: Yes. Microsoft Power Platform (specifically Power Automate and Dataflows) provides hundreds of standard Connectors (e.g., SQL Server, Oracle, MySQL) that allow you to synchronize data between Dataverse (the backend for Dynamics 365 Sales) and third-party databases. This can be achieved through scheduled or trigger-based flows without using "development tools" (like Visual Studio) or custom plug-ins (C# code), adhering to the company's "no-code/low-code" constraint.

Create invoices and send via flow: Yes. Power Automate is designed to automate business processes across apps. You can configure a cloud flow that triggers when an Order is processed, uses the Dataverse connector to create a corresponding Invoice record (and lines), and then uses the Outlook (or SMTP) connector to send that invoice to the customer. This entire workflow is built in the Power Automate Maker Portal, requiring no professional development tools.

References

Microsoft Learn, "Connect to other data", Power Automate documentation. This section details using connectors to integrate with external systems (including databases) without custom code. https://learn.microsoft.com/en-us/power-automate/desktop-flows/connect-to-data

Microsoft Learn, "Create a cloud flow in Power Automate", Power Automate documentation. Describes creating automated workflows to manage records (like Invoices) and send notifications. https://learn.microsoft.com/en-us/power-automate/get-started-logic-flow

Microsoft Learn, "Dataverse Virtual Tables", Power Apps documentation. Mentions accessing and interacting with data in external SQL databases as if it were local, facilitating integration without coding. https://learn.microsoft.com/en-us/power-apps/maker/data-platform/virtual-entities/overview

Q: 16

HOTSPOT A company plans to implement Power Platform apps. The company does not plan to use any development tools or plug-ins. Which actions can you perform? For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Your Answer

5 comments in the community discussion

Anita F. 9

First one is No, second is Yes. You can't connect to a proprietary database without custom connectors or code, which counts as development. But creating and sending invoices uses standard features and can be done low-code in Power Platform. Pretty sure that's right, anyone disagree?

Nina 1

Makes sense, I've seen similar practice questions. No, Yes is right for this one.

Correct Answer:

YES

Explanation

Statement 1 (No): The scenario explicitly states the company does not plan to use development tools or plug-ins. While the Power Platform allows connectivity to many systems via Standard Connectors, a "proprietary database" implies a non-standard system for which no pre-built connector exists. To synchronize with such a database, one would typically need to build a Custom Connector (which often requires defining API specifications/OpenAPI, a development task) or write a Plug-in (custom code). Since these methods are restricted by the "no development tools or plug-ins" constraint, this action cannot be performed using only out-of-the-box configuration.

Statement 2 (Yes): Creating invoices from orders and sending them is a core capability of Power Platform apps (specifically Model-driven apps and Dynamics 365 Sales). The conversion of an Order to an Invoice is a standard business process flow available via the command bar configuration. Furthermore, sending the invoice can be automated using a Power Automate cloud flow with a standard email connector (e.g., Outlook), which is done via the visual designer (low-code), satisfying the "no development tools" requirement.

References

Microsoft Learn - Connectors overview: "Connectors provide a way for users to connect their accounts and leverage a set of prebuilt actions and triggers... [Custom connectors] allow you to connect to services that aren't available as prebuilt connectors." (Since the database is proprietary and not prebuilt, and custom connectors involve development effort/API definitions, this is not possible under the constraints).

Source: https://learn.microsoft.com/en-us/connectors/connectors

Microsoft Learn - Manage sales orders: "Create or edit an invoice... You can create an invoice from an order or a quote." This confirms the native capability to process orders into invoices without code.

Source: https://learn.microsoft.com/en-us/dynamics365/sales/create-edit-invoice

Microsoft Learn - Use a flow to update a row: Demonstrates using Power Automate (visual designer, no code) to automate tasks related to Dataverse records (like Orders/Invoices).

Source: https://learn.microsoft.com/en-us/power-automate/dataverse/update-row

Q: 17

DRAG DROP You build a flow using a template. You want to add support for additional business scenarios. You need to ensure that the new workflow does not break existing functionality. Which flow editing utilities should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.

Drag & Drop

Enable JavaScript to use the Drag & Drop feature.

Tools
Test
Flow Checker

9 comments in the community discussion

Ethan Z. 5

Flow Checker → check errors/warnings, Test → run with data and monitor as it runs. Pretty sure this is right.

Ajay F.

Flow Checker: check errors, Test: run with previous data and monitor flow. Not 100 percent but that matches most official docs.

Q: 18

A company is considering using Power Pages for its website. You need to identify the capabilities of Power Pages. What are two capabilities of Power Pages? Each correct answer presents a complete solution.

Options

5 comments in the community discussion

Anita Z. 1

B tbh, I thought custom styling per user was doable if you use custom JavaScript/CSS, but it’s not really a direct feature of Power Pages like the other options. Supporting multiple languages (A) and low-code websites (C) sound like platform features, but B feels like a trap if you aren’t careful. Anyone else miss that

Jason R. 1

A, CHad something like this in a mock. Confident both multilingual support and low-code website hosting fit Power Pages.

Correct Answer:

A, C

Explanation

Microsoft Power Pages is a low-code, Software as a Service (SaaS) platform used to create, host, and manage modern, external-facing business websites. This directly aligns with it being a low-code website solution hosted as a service. A key feature for reaching a global audience is its built-in capability to support multiple languages, allowing creators to present content, forms, and lists in various languages within a single website instance. These two features are fundamental capabilities of the Power Pages platform.

Why Incorrect

B. Creating customized styling for each user: Styling in Power Pages is applied at the site or web role level, not on an individual, per-user basis.

D. Supplying OData feeds: Power Pages is designed to build user interfaces (like forms and lists) on top of Dataverse data, not to primarily act as a service for supplying OData feeds.

References

1. Microsoft Learn. (2023). What is Power Pages? Microsoft Documentation. Retrieved from https://learn.microsoft.com/en-us/power-pages/introduction.

Reference for C: The first paragraph states

"Microsoft Power Pages is a secure

enterprise-grade

low-code software as a service (SaaS) platform for creating

hosting

and administering modern external-facing business websites."

2. Microsoft Learn. (2023). Enable multiple-language support. Microsoft Documentation. Retrieved from https://learn.microsoft.com/en-us/power-pages/configure/enable-multiple-language-support.

Reference for A: The "Overview" section explicitly details the feature: "Enabling multiple languages on your website creates a version of your pages for each language you support."

3. Microsoft Learn. (2023). Overview of the Styling workspace. Microsoft Documentation. Retrieved from https://learn.microsoft.com/en-us/power-pages/getting-started/style-site.

Reference for B: This document describes applying themes

branding

and custom CSS to the entire site

confirming that styling is not a per-user feature.

4. Microsoft Learn. (2023). Add a list to a page. Microsoft Documentation. Retrieved from https://learn.microsoft.com/en-us/power-pages/getting-started/add-list.

Reference for D: This document illustrates the primary

low-code method for displaying Dataverse data on a page is through components like lists

not by supplying raw OData feeds.

Q: 19

DRAG DROP You create a Power Bl dashboard. Match each option to its requirement. To answer, drag the appropriate option from the column on the left to the correct requirement on the right. Each option may be used once, more than once, or not at all.

Drag & Drop

Enable JavaScript to use the Drag & Drop feature.

Share
Embed
Get Data
Pin

6 comments in the community discussion

Leo L.

Share → Ensure coworkers can see dashboard, Get Data → Display Excel data, Pin → Add report tile. I think this lines up with how Power BI features are normally used but open to corrections if anyone sees it differently.

Q: 20

You are new to working with Microsoft Flow. You create a flow that extracts birth dates for users and then sends a birthday greeting email to users on their birthday. The flow does not properly extract birth dates. Where should you make changes?

Options

7 comments in the community discussion

Chris V. 3

Option B. I saw similar in practice exams. Editing the expression usually fixes extraction or date handling issues.

Ishaan A. 2

A doesn't seem right, since it's not about the connectors but more about how the flow grabs and handles those dates. Pretty sure it's B, but not confident. Someone confirm?

Correct Answer:

Explanation

The issue described is that the flow "does not properly extract birth dates." This points to a problem with data manipulation or logic within the flow, not connectivity. In Power Automate (formerly Microsoft Flow), expressions are used to perform operations on data, such as formatting dates, converting data types, or extracting specific parts of a text string. An incorrect expression is the most likely reason the birth date is not being processed correctly for the comparison or for use in the email greeting.

Why Incorrect

A. Connectors: A connector is responsible for establishing the connection to the data source (e.g., SharePoint, Dataverse). A connector issue would likely result in a failure to retrieve any data, not an incorrect extraction of it.

C. Templates: Templates are pre-built flows that serve as a starting point. The flow has already been created and is running, so modifying a template would not fix the logic within this specific, existing flow.

References

1. Microsoft Learn. "Use expressions in conditions to check multiple values in Power Automate." Get started with Power Automate. This document details how expressions are fundamental for manipulating and evaluating data

such as dates

within a flow's logic. It states

"In any flow

you use expressions to work with data."

2. Microsoft Learn. "Reference guide for workflow expression functions in Azure Logic Apps and Power Automate." Power Automate Documentation. This guide provides a comprehensive list of functions available in expressions

including date and time functions like formatDateTime() and addToTime()

which are essential for handling date-based logic like a birthday check.

3. Microsoft Learn. "Connectors overview." Power Automate Documentation. This source defines connectors as proxies or wrappers around an API that allow the underlying service to talk to Power Automate. Their role is connectivity

not data processing logic within the flow itself.

Question 1 of 20

What's covered in this practice questions set

4: Demonstrate the capabilities of Power Apps · 9 questions

📖 About this Domain

This domain introduces the Power Apps low-code platform for building custom business applications. It covers the different app types, their core components, and how they connect to data sources like Microsoft Dataverse.

🎓 What You Will Learn

Differentiate between canvas apps, model-driven apps, and Power Pages for specific business needs.
Identify the core components of a model-driven app, including sitemaps, forms, views, and dashboards.
Describe how Power Apps uses connectors to integrate with data sources like SharePoint, Dataverse, and custom APIs.
Explain the value proposition of AI Builder for embedding pre-built AI models directly into your apps.

🛠️ Skills You Will Build

Select the correct Power App type based on user experience requirements and data structure.
Define a basic data model in Microsoft Dataverse using tables, columns, and relationships.
Describe the process of creating a Power App from a data source like a SharePoint list or an Excel file.
Articulate how to use Power Fx for basic formulas and logic within a canvas app.

💡 Top Tips to Prepare

Practice creating a canvas app from a template to understand controls and data connections.
Build a simple model-driven app to grasp the relationship between Dataverse tables, forms, and views.
Review the list of standard, premium, and custom connectors available for Power Apps.
Complete the Microsoft Learn modules for PL-900 that focus specifically on Power Apps capabilities.

5: Demonstrate the capabilities of Power Automate · 3 questions

📖 About this Domain

This domain introduces Power Automate, the Power Platform service for creating automated workflows. It focuses on how to connect apps and services to synchronize files, get notifications, and collect data. You will learn the core components for building business process automation.

🎓 What You Will Learn

You will learn to identify different flow types like automated cloud flows, scheduled cloud flows, and desktop flows.
You will learn to describe how to build a basic flow by using templates and from blank.
You will learn the function of triggers, actions, and connectors in automating a business process.
You will learn to describe the business value of integrating AI Builder into Power Automate flows.

🛠️ Skills You Will Build

You will build the skill to create a cloud flow using a trigger and multiple actions.
You will build the skill to identify and use connectors to integrate services like SharePoint, Outlook, and Teams.
You will build the skill to implement business process flows to guide users through a defined process.
You will build the skill to describe how to use the approvals connector to manage approval workflows.

💡 Top Tips to Prepare

Practice building flows from templates in the Power Automate portal to understand triggers and actions.
Clearly differentiate the use cases for automated, instant, scheduled, desktop, and business process flows.
Review the function of common connectors like SharePoint, Dataverse, and the approvals connector.
Explore the Microsoft Learn path for PL-900, focusing on the 'Automate a business process with Power Automate' module.

2: Identify the core components of Microsoft Power Platform · 3 questions

📖 About this Domain

This domain introduces the primary applications within the Microsoft Power Platform ecosystem. You will explore the purpose and capabilities of Power Apps, Power Automate, Power BI, and Power Virtual Agents. Understanding these core components is foundational for building low-code solutions.

🎓 What You Will Learn

You will learn to describe the capabilities of Power Apps, including canvas apps, model-driven apps, and Power Pages.
You will learn to identify the different types of flows in Power Automate, such as cloud flows and desktop flows for automation.
You will learn to explain the function of Power BI for data visualization through dashboards and reports.
You will learn to describe how Power Virtual Agents enables the creation of low-code chatbots using topics and entities.

🛠️ Skills You Will Build

You will build the skill to differentiate between Power Apps, Power Automate, Power BI, and Power Virtual Agents for specific use cases.
You will build the ability to identify the appropriate Power Platform component to solve a given business requirement.
You will build an understanding of how common components like Microsoft Dataverse and connectors integrate across the platform.
You will build the competency to articulate the value proposition of each core Power Platform product.

💡 Top Tips to Prepare

Focus on the distinct business value and use cases for each core component, such as when to use Power BI versus Power Apps.
Master the differences between app types in Power Apps, specifically canvas versus model-driven apps.
Utilize the official Microsoft Learn learning path for PL-900 to explore interactive modules on each component.
Understand the role of foundational elements like Microsoft Dataverse and connectors, as they are integral to all components.

3: Demonstrate the capabilities of Power BI · 3 questions

📖 About this Domain

This domain introduces the business value and core components of Microsoft Power BI. It covers the end-to-end process of connecting to data sources to build reports and interactive dashboards. The focus is on transforming raw data into actionable business intelligence.

🎓 What You Will Learn

You will learn to identify the core components of the Power BI ecosystem, including Power BI Desktop, the Power BI service, and Power BI mobile.
You will learn how to use data connectors to get data from various data sources into Power BI for analysis.
You will learn to build a basic Power BI report by adding data visualizations like charts and graphs to a report page.
You will learn the process of creating a Power BI dashboard by pinning visuals and publishing reports to the Power BI service.

🛠️ Skills You Will Build

You will build the skill to differentiate between Power BI Desktop for authoring, the Power BI service for sharing, and Power BI mobile for consumption.
You will build the skill to connect to disparate data sources using built-in Power BI connectors.
You will build the skill to create interactive reports by selecting appropriate visualizations to represent underlying data.
You will build the skill to construct and publish a dashboard in the Power BI service for business users.

💡 Top Tips to Prepare

Memorize the distinct functions of Power BI Desktop versus the Power BI service, as exam questions test this separation of concerns.
Clearly understand the technical difference between a Power BI report and a Power BI dashboard.
Gain hands-on experience by using Power BI Desktop with a sample dataset to build a simple report and publish it.
Review the concept of data connectors and recognize common data sources available within the Get Data experience.

6: Demonstrate the capabilities of Power Virtual Agents and AI Builder · 2 questions

📖 About this Domain

This domain introduces the AI capabilities within the Power Platform. You will explore how to build no-code chatbots with Power Virtual Agents and infuse apps and flows with intelligence using AI Builder models.

🎓 What You Will Learn

Identify core components of Power Virtual Agents, including topics, entities, and trigger phrases for chatbot creation.
Describe the different types of AI Builder models, such as form processing, object detection, and prediction models.
Learn how to consume an AI Builder model from within a Power Automate flow or a Power Apps canvas app.
Recognize business scenarios where Power Virtual Agents and AI Builder provide value by automating processes and insights.

🛠️ Skills You Will Build

Constructing a functional chatbot by defining topics, authoring conversations, and publishing the bot.
Implementing AI Builder by selecting, training, and publishing a model to solve a business problem.
Integrating AI models into Power Automate flows to create intelligent process automation.
Embedding AI Builder components into Power Apps to build smarter user-facing applications.

💡 Top Tips to Prepare

Gain practical experience by building a basic chatbot and using a prebuilt AI Builder model in a developer environment.
Memorize the primary use cases for each AI Builder model type, such as when to use form processing versus text recognition.
Complete the official Microsoft Learn learning paths dedicated to Power Virtual Agents and AI Builder fundamentals.
Focus on the integration points, understanding how Power Virtual Agents can call Power Automate flows that utilize AI Builder.

1: Describe the business value of Microsoft Power Platform

📖 About this Domain

This domain covers the fundamental business value of the Microsoft Power Platform as a low-code platform for building business solutions. It explains how the interconnected components drive digital transformation and operational efficiency. You will learn to articulate how the platform solves common business challenges.

🎓 What You Will Learn

Analyze how the Power Platform enables organizations to build end-to-end business solutions by connecting data and processes.
Identify the specific business value of each core component: Power Apps, Power Automate, Power BI, and Power Virtual Agents.
Understand how connectors extend platform value by integrating with Microsoft 365, Dynamics 365, Azure, and third-party services.
Recognize the role of Microsoft Dataverse in providing a secure and scalable data foundation for business applications.

🛠️ Skills You Will Build

Articulate the return on investment (ROI) of implementing Power Platform solutions to business stakeholders.
Map specific business requirements to the appropriate Power Platform component for an optimal solution.
Describe the integration capabilities of the platform using connectors to leverage existing enterprise data and services.
Explain how Power Platform empowers citizen developers to rapidly transform business processes and drive innovation.

💡 Top Tips to Prepare

Focus on real-world business scenarios and case studies to understand the practical application of the platform's value.
Complete the 'Microsoft Power Platform Fundamentals' learning path on Microsoft Learn to cover all official objectives for this domain.
Understand the 'better together' narrative, focusing on how components integrate with each other and with Microsoft 365 and Dynamics 365.
Create a clear distinction between the primary function of each Power Platform component to answer comparative questions correctly.

Free PL-900 Practice Test Questions and Answers (2026)

What's covered in this practice questions set

4: Demonstrate the capabilities of Power Apps · 9 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

5: Demonstrate the capabilities of Power Automate · 3 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

2: Identify the core components of Microsoft Power Platform · 3 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

3: Demonstrate the capabilities of Power BI · 3 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

6: Demonstrate the capabilities of Power Virtual Agents and AI Builder · 2 questions

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

1: Describe the business value of Microsoft Power Platform

📖 About this Domain

🎓 What You Will Learn

🛠️ Skills You Will Build

💡 Top Tips to Prepare

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