Free 220-1202 Practice Test Questions and Answers (2026)
Q: 1
An international traveler is concerned about others accessing the contents of their smartphone if it is
lost or stolen. The traveler has enabled biometrics. Which of the following additional security
measures further reduces the risk of unauthorized data access?
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Q: 2
A technician must install a legacy business application on a new computer. The new computer does
not meet the application's requirements. Which of the following steps should the technician take to
ensure the application installs and runs correctly?
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Q: 3
After completing malware removal steps, what is the next step the technician should take?
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Q: 4
Which of the following concepts should a technician consider when discussing confidential work
projects with individuals outside the company?
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Q: 5
A user decides to switch to Windows from Linux and is trying to migrate data using an external USB
hard disk. However, when the user connects the cable to the Windows machine, an error message
appears stating the device must be formatted before it can be used. The hard disk works as expected
when connected to the Linux machine. Which of the following should the user do to resolve this
issue?
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Q: 6
Multiple users clicked a phishing link from a compromised email account. The security team isolates
and removes the threat. Then, the management team provides security awareness training to the
company. What step is this?
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Q: 7
An administrator received an email stating that the OS they are currently supporting will no longer
receive security updates and patches. Which of the following is the most likely reason?
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Q: 8
A company wants to use a single operating system for its workstations and servers and avoid
licensing fees. Which of the following operating systems would the company most likely select?
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Q: 9
A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop
contains family pictures that can never be replaced. Which of the following communication
techniques is most important for the technician to demonstrate in this situation?
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Q: 10
A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus
software in order to remove a detected threat. The user has been clicking the "X" button but the
window keeps reappearing. The pop-up includes an "OK" button to install the update. What should
the user do next?
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Q: 11
Which of the following is used to detect and record access to restricted areas?
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Q: 12
What is the next step a technician should take after completing malware cleanup?
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Q: 13
A user wants to connect a retro gaming console to the internet so that they can participate in online
gaming. In order for the console to work, the Wi-Fi connection must adhere to a WPA-protected
broadcast. Which of the following is the best option for the user to implement?
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Q: 14
A user is trying to install a preferred word processor on their work laptop, but the installation fails
each time. Which of the following is most likely the cause of this failure?
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Q: 15
A town clerk wants to work from home and access documents on a town hall server. What should a
technician set up?
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Q: 16
HOTSPOT
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in
your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most
efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
'Verify/Resolve' drop-down menu.


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Q: 17
SIMULATION
As a corporate technician, you are asked to evaluate several suspect email messages on a client's
computer. Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All
button.


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Q: 18
HOTSPOT
A user reports that after a recent software deployment to upgrade the Testing application, they can
no longer use it. However, other employees can successfully
use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve
any issues discovered by selecting the:
· First command to resolve the issue
· Second command to resolve the issue


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Q: 19
SIMULATION
You have been contacted through the help desk chat application. A user is setting up a replacement
SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response
to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All
button.


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Q: 20
SIMULATION
You are configuring a home network for a customer. The customer has requested the ability to access
a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may
only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All
button.
Wireless AP LAN
Firewall Screened Subnet

Firewall Screened Subnet

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Question 1 of 20