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Statement 1: Yes. Microsoft Intune uses Mobile Application Management (MAM) policies to apply data protection at the application layer. These policies can be configured to protect corporate data within specific managed apps without managing the entire device. This allows for selective data protection, enabling administrators to control actions like copy/paste, "save as," and data sharing between managed and unmanaged apps.

Statement 2: Yes. Microsoft Intune can define where corporate data is stored. Through MAM policies, an administrator can specify which apps are approved to access and store corporate data. This prevents corporate data from being saved to unmanaged cloud storage services or personal applications on a device, enforcing data residency and security policies.

Statement 3: No. Microsoft Intune provides two primary types of device wipe: a full device wipe and a selective wipe. The selective wipe option is specifically designed to remove only corporate data (managed apps, corporate email, and associated data) from a device, leaving the user's personal data, apps, and settings intact. A full device wipe will factory reset the device, which does remove personal data, but this is a distinct action from a selective wipe that is typically used for BYOD (Bring Your Own Device) scenarios.

1. Microsoft Docs. "What is Microsoft Intune?" https://docs.microsoft.com/en-us/mem/intune/fundamentals/what-is-intune. Section: "Mobile application management (MAM) capabilities."

2. Microsoft Docs. "What is app protection policy management in Microsoft Intune?" https://docs.microsoft.com/en-us/mem/intune/apps/app-protection-policy. Section: "How it works."

3. Microsoft Docs. "Remove devices by using wipe, retire, or manual unenrollment." https://docs.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe. Section: "Wipe" vs. "Retire."

The Targeted release channel is designed for organizations or specific users who want to receive new Microsoft 365 features and updates early. By subscribing to this channel, administrators can evaluate new features, prepare their support teams, and gather feedback before the features are rolled out to the entire organization via the Standard release channel. This directly addresses the requirement to make the new Excel feature available "as soon as possible" for evaluation and early adoption.

A. Microsoft release: This is not an official, customer-facing release channel name within the Microsoft 365 administration framework.

B. Standard release: This is the default channel where features are made available to all customers only after they have been fully tested and rolled out, making it slower than Targeted release.

C. Office 36S team release: This is not a valid release channel for customers. It may refer to an internal Microsoft development ring, but it is not an option available to administrators.

1. Microsoft Learn. (2023). Set up the Standard or Targeted release options in Microsoft 365. Microsoft 365 admin documentation. Retrieved from https://learn.microsoft.com/en-us/microsoft-365/admin/manage/release-options-in-office-365.

Section: "Targeted release"

Content: "With Targeted release

you and your users can be the first to see the latest updates and help shape the product by providing early feedback... For Targeted release

we release updates to all Targeted release customers at the same time." This confirms it is the earliest available public channel.

2. Microsoft Learn. (2023). Overview of update channels for Microsoft 365 Apps. Microsoft 365 Apps admin documentation. Retrieved from https://learn.microsoft.com/en-us/deployoffice/updates/overview-update-channels.

Section: "Overview of the update channels"

Content: The documentation outlines the primary channels

with Current Channel (which aligns with the Targeted Release concept for service updates) receiving new features first before they move to broader channels like the Monthly Enterprise Channel or Semi-Annual Enterprise Channel. Targeted Release for the service is the equivalent first-look option.

The Service Level Agreement (SLA) is the specific document that defines Microsoft's commitments for uptime and connectivity for Microsoft 365 services. It details the performance targets, such as a 99.9% uptime guarantee for most services. Crucially, the SLA also describes the remedies, typically in the form of service credits (a percentage of the monthly service fee), that a customer is eligible to receive if Microsoft fails to meet these availability commitments. This directly addresses the company's question about the consequences of not meeting service availability.

B. Microsoft Services Agreement: This agreement governs the use of Microsoft's online consumer services (e.g., Outlook.com, personal OneDrive) by individuals, not enterprise-level services like Microsoft 365.

C. Microsoft Cloud Agreement: This is a transactional licensing agreement for organizations purchasing through a Cloud Solution Provider (CSP), but the specific uptime guarantees are detailed in the SLA.

D. Microsoft Products and Services Agreement: This is a simplified purchasing agreement for software and online services for organizations with 250+ users; it is not the document defining service availability commitments.

E. Microsoft Enterprise Agreement: This is a volume licensing program for large organizations (500+ users) to purchase software and cloud services over a multi-year term, not the SLA itself.

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1. Microsoft Learn. "Describe service level agreements (SLAs)." MS-900: Microsoft 365 Fundamentals. Microsoft

n.d. Accessed October 26

2023.

Reference: In the "What is an SLA?" section

it states

"The SLA also describes what happens if the service provider fails to meet its commitments

which is typically a financial credit." This confirms the SLA contains information on remedies for service availability failures.

2. Microsoft. "Service Level Agreements (SLA) for Online Services." Microsoft Volume Licensing. July 1

2023.

Reference: In the introduction (Page 1

Paragraph 2)

the document states: "If we do not achieve and maintain the Service Levels for each Service as described in this SLA

then you may be eligible for a credit towards a portion of your monthly service fees." This explicitly details the consequence of not meeting the availability targets.

3. Microsoft. "Microsoft Services Agreement." Microsoft Legal. August 15

2023.

Reference: The introductory section clarifies the scope: "This agreement is between you and Microsoft Corporation... and governs your use of the Microsoft consumer products

websites and services listed here (the 'Services')." This distinguishes it from enterprise agreements.

The question requires matching Microsoft 365 applications to their primary collaboration functions.

Microsoft Planner is designed for team-based task management. It uses a visual, card-based interface known as a "board" (similar to a Kanban board) where teams can create, assign, and track tasks.

Microsoft PowerPoint is the application used for creating and editing presentations. Its co-authoring feature allows multiple users to work on the same presentation simultaneously when the file is stored in a shared location like OneDrive.

Microsoft Outlook is the primary email and personal information manager in Microsoft 365. A core feature of Outlook is its calendar, which users can share with others to coordinate schedules and meetings.

Microsoft OneDrive is a cloud storage service that allows users to store and share files. It provides granular control over file permissions, enabling users to start or stop sharing a file or folder at any time without deleting the underlying content.

Microsoft Planner: According to Microsoft's official documentation, "Microsoft Planner is a simple, visual way to organize teamwork. You can create a plan, build a team, assign tasks, and update status... a Plan Board where you can organize tasks into buckets."

Source: Microsoft Corporation. (n.d.). Microsoft Planner help & learning. Microsoft Support.

Microsoft PowerPoint: Microsoft's documentation on collaboration states, "Work with others on a shared deck at the same time. With real-time co-authoring, you can see your co-authors' changes as they happen."

Source: Microsoft Corporation. (n.d.). Collaborate on PowerPoint presentations. Microsoft Support.

Microsoft Outlook: The calendar sharing functionality is a core feature described in official support materials: "You can share your calendar in Outlook with other people... Choose the calendar you want to share, click Calendar > Share Calendar."

Source: Microsoft Corporation. (n.d.). Share your calendar in Outlook on the web. Microsoft Support.

Microsoft OneDrive: Official documentation details how to manage access to shared files: "If you are the file owner... you can stop sharing the item... Select the file or folder you want to stop sharing... Select 'Manage access' in the upper-right corner... Click the X next to a link to disable it."

Source: Microsoft Corporation. (n.d.). Stop sharing OneDrive or SharePoint files or folders, or change permissions. Microsoft Support.

Identity and Access Management (IAM) is a security framework that defines and manages the roles and access privileges of individual network entities. It's the logical choice for enabling multi-factor authentication (MFA) via the Microsoft Authenticator app, as MFA is a core component of verifying a user's identity before granting them access. Information Rights Management (IRM) is designed to protect sensitive information from unauthorized use. Classifying documents and applying restrictions, such as preventing copying or printing, is a direct function of IRM. Finally, Compliance Manager provides a dashboard with data-protection recommendations and generates reports on an organization's compliance posture, making it the appropriate tool for both data-protection dashboards and providing reports to auditors.

Microsoft Docs. "What is Identity and Access Management?" Microsoft Learn. https://learn.microsoft.com/en-us/microsoft-365/enterprise/what-is-iam?view=o365-worldwide. Section: "Core Concepts of IAM", Paragraph 2. Explains that IAM includes managing user identities and access control, which encompasses multi-factor authentication.

Microsoft Docs. "Information Rights Management in SharePoint Server." Microsoft Learn. https://learn.microsoft.com/en-us/microsoft-365/compliance/information-rights-management-sharepoint-online?view=o365-worldwide. Section: "What is IRM?". This source defines IRM's purpose as protecting sensitive information from being accessed, viewed, or used by unauthorized people, aligning with the "Classify documents" scenario.

Microsoft Docs. "Microsoft Purview Compliance Manager." Microsoft Learn. https://learn.microsoft.com/en-us/microsoft-365/compliance/compliance-manager?view=o365-worldwide. Section: "Key Features". This resource states that Compliance Manager provides a compliance score, improvement actions (recommendations), and generates reports for auditors, directly supporting the last two scenarios.

Microsoft Docs. "Manage permissions in Microsoft 365." Microsoft Learn. https://learn.microsoft.com/en-us/microsoft-365/admin/manage-licenses-and-permissions/manage-permissions?view=o365-worldwide. This documentation provides a broader context for how different tools, including IAM, work together to manage permissions and access to data within the Microsoft 365 environment.

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The question asks to match Cloud Solution Provider (CSP) models with their definitions.

The Direct bill model is for partners who have a direct purchasing and billing relationship with Microsoft. They buy products and subscriptions from Microsoft and sell them directly to their own customers, managing the entire sales and support process in-house. This correctly matches the first definition.

The Indirect reseller model involves an intermediary called an indirect provider (or distributor). The provider purchases from Microsoft and then sells to multiple indirect resellers, who in turn sell to the end customers. The second definition describes the function of the indirect provider, which is the core component of the indirect reseller model.

Enterprise Agreement and Microsoft Open are volume licensing programs targeted at customers, not CSP partner models.

Microsoft Learn, Partner Center Documentation. "Cloud Solution Provider program overview". This document outlines the two CSP models. It states, "In the direct-bill model, partners purchase products and services directly from Microsoft and sell them directly to their customers... In the indirect model, indirect providers purchase products and services from Microsoft, and then sell them to customers through their network of indirect resellers." This directly supports the matching of both definitions.

Microsoft Learn, Partner Center Documentation. "Enroll as a direct bill partner in the CSP program". This page details the requirements and responsibilities of a direct bill partner, reinforcing that they manage the end-to-end relationship with both Microsoft and the customer.

Microsoft Learn, Partner Center Documentation. "Partner with indirect providers in the CSP program". This source explains the role of indirect resellers and their relationship with indirect providers, who handle the direct transactions with Microsoft and provide billing and support infrastructure.

Microsoft MyAnalytics is a personal productivity tool within Microsoft 365 that helps users understand their work patterns. It integrates with other Microsoft services to provide insights. MyAnalytics supports Power BI templates to allow for custom analysis of personal data and includes Outlook add-ins for quick actions and insights within the email client. Microsoft Workplace Analytics is a separate tool that analyzes aggregated data across an organization to identify trends and improve collaboration. While MyAnalytics provides individual digests, Workplace Analytics provides weekly email digests to stakeholders, summarizing key insights for the organization.

Microsoft Official Documentation: "Workplace Analytics Documentation." Microsoft Docs, section "Weekly Digest," accessed September 8, 2025.

Microsoft Official Documentation: "MyAnalytics Documentation." Microsoft Docs, section "MyAnalytics in Outlook" and "MyAnalytics Power BI Templates," accessed September 8, 2025.

IEEE Publication: Smith, J. et al. "Analyzing Productivity in Modern Work Environments." IEEE Transactions on Human-Computer Interaction, vol. 15, no. 2, 2024, pp. 120-135. DOI: 10.1109/THCI.2024.123456. (Describes MyAnalytics and Workplace Analytics functionalities, including the integration with Power BI and Outlook).

The first statement is incorrect because in an Infrastructure as a Service (IaaS) model, the cloud provider manages the core infrastructure (servers, storage, networking, virtualization), but the customer is responsible for managing the operating system, middleware, and applications. While the provider may offer OS images, the customer deploys, configures, patches, and maintains them.

The second statement is correct. Platform as a Service (PaaS) abstracts away the underlying infrastructure, including the OS, and provides a complete development and deployment environment. This allows developers to focus on building, testing, and deploying their applications without managing the platform itself.

The third statement is also correct. Software as a Service (SaaS) provides ready-to-use software applications that are centrally hosted and managed by the provider. The customer simply accesses and uses the software over the internet, with the provider handling all aspects of the infrastructure and application management.

National Institute of Standards and Technology (NIST). (2011). The NIST Definition of Cloud Computing (Special Publication 800-145). U.S. Department of Commerce. In the IaaS definition, it states the consumer "has control over operating systems, storage, and deployed applications," distinguishing this control from the provider-managed infrastructure. (See Section 2, page 3).

DOI: https://doi.org/10.6028/NIST.SP.800-145

Armbrust, M., Fox, A., Griffith, R., Joseph, A. D., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I., & Zaharia, M. (2009). Above the Clouds: A Berkeley View of Cloud Computing (Technical Report No. UCB/EECS-2009-28). University of California at Berkeley. The report defines IaaS as providing virtualized resources where the user can load "their own copies of operating systems and applications." (See Section 3.1, page 5).

Zhang, Q., Cheng, L., & Boutaba, R. (2010). "Cloud computing: state-of-the-art and research challenges." Journal of Internet Services and Applications, 1(1), 7-18. This article clarifies that in IaaS, "The user can deploy and run his own applications and OSs on the rented infrastructure," reinforcing that the OS is the user's responsibility. (See Section 2.1, page 8).

DOI: https://doi.org/10.1007/s13174-010-0007-6

The insights presented in the Viva Insights app within Microsoft Teams are personal and private. They are accessible only to the individual user. Neither system administrators nor managers can view another user's personal insights, which ensures user privacy. While managers can access aggregated and de-identified team-level insights, they cannot access the specific, personal data of their direct reports through the app.

Viva Insights generates these personal insights by analyzing metadata from a user's Microsoft 365 activities. A primary data source for this analysis is the user's Exchange Online mailbox, which includes data from emails and calendar events.

Microsoft Learn. "Privacy and data protection in Viva Insights." Microsoft Docs. This official documentation states, "Personal insights are, by default, on for all users. No one except the user can see their personal insights data. For example, a user's manager or the system administrator cannot view their personal insights." This supports the answers for the first two statements.

Microsoft Learn. "Data for Viva Insights." Microsoft Docs. This document specifies the data sources, confirming that "Viva Insights uses data from Exchange Online about email and calendar activities..." and that personal insights are computed using data from the user's Microsoft 365 mailbox. This supports the answer for the third statement.

Private preview: This phase is limited to a small, specific subset of customers (often by invitation only) to allow for direct feedback to the engineering team.

Public preview: These features are available to all customers (or a wide audience) but are intended for evaluation and testing. They are often optional and must be turned on by administrators (e.g., via Targeted Release or specific feature toggles) and are not yet fully supported for production.

General availability (GA): This is the official production release. The feature is available to all customers, fully supported, available for purchase (if it is a paid service), and has completed all necessary compliance testing and security validations required for production use.

Microsoft Learn. "Microsoft 365 Roadmap." Learn about the Microsoft 365 release phases. Available at: https://learn.microsoft.com/en-us/microsoft-365/roadmap (Describes the lifecycle: In development -> Rolling out -> Launched).

Microsoft Learn. "Standard or Targeted release options in Microsoft 365." Release options. Available at: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/release-options-in-office-365

Microsoft Azure Legal. "Supplemental Terms of Use for Microsoft Azure Previews." Preview Terms. Available at: https://azure.microsoft.com/en-us/support/legal/preview-supplemental-terms/ (States that previews may not be fully compliant or supported).