Question 25

Question

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Mia T. · Answer

True . False looks tempting if you miss the bit about automated resources, but routing covers bots too.

Hannah I. · Answer

Probably True. In Genesys, routing sends customers to the right agent or automated tool (like IVR or bot). I saw a similar question in some practice sets. Anyone disagree?

Genesys GCP-GCX Real Exam Questions [October 2026 Update] Quiz

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

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