[Conducting a Needs Assessment] In the scope of work (SOW), an interface is described as being installed in the lectern. While the work is underway onsite, the client asks for the interface to be moved to a table next to the lectern. What is the proper response from the technician?

The technician's primary responsibility is to execute the work as detailed in the approved Scope of Work (SOW). Any client request that deviates from the SOW is a potential change order. The technician does not have the authority to approve changes, as they can have significant impacts on project cost, schedule, and required materials. The correct professional procedure is for the technician to escalate the request to the project manager. The project manager is the designated authority to evaluate the impact of the change, communicate with the client, and initiate a formal change order process if necessary. CertEmpire.com

1. AVIXA International. (2020). CTS Certified Technology Specialist Exam Guide, Third Edition.

McGraw-Hill.

Chapter 6, "Conducting Project Management Activities," emphasizes that the project manager is

responsible for managing the project scope and implementing a change control system. A

technician's role in this process is to identify and report requested changes to the project

manager, not to implement them unilaterally. (Specific reference: Section on "Managing Change

to the Project Scope").

2. AVIXA International. (2010). ANSI/INFOCOMM 2M-2010, Standard Guide for Audiovisual

Systems Design and Coordination Process.

This standard outlines the formal processes for AV projects. It defines that changes to the

agreed-upon design and construction documents (derived from the SOW) must be handled

through a formal change request or change order process, which is managed by the project

manager or lead designer, not the on-site technician. (Specific reference: Section 5, "Construction

(Implementation) Phase").