Question 24

Question

[Service Cloud Solution Design]
An organization has requested guidance on how to delete customers’ personal data when they are
no longer associated with the company to stay compliant with global data protection and
privacy regulations.
Which solution should the consultant recommend to meet the requirement?

Accepted Answer

Search and remove all customer information, including records and in unindexed freetext fields,
and refresh sandboxes to ensure no data retention.

Chris E. · Answer

B , only B covers complete removal from all systems which is what GDPR-type regs expect when deleting customer data. Deactivation (C) doesn’t wipe info and A just scrambles it. Open to other reasoning but pretty sure here.

Ravi · Answer

Its B. C is a common trap, but just deactivating users won’t remove their data for compliance.

Ben O. · Answer

A. not B.

Morgan R. · Answer

B vs A here. I think B is right since most global privacy rules (like GDPR) want actual deletion, not just making data unreadable. A's method (scrambling) is tempting, but it leaves data technically present. If anyone disagrees or sees a nuance I missed, let me know.

Nathan · Answer

A’s wrong, it’s B. Full deletion is what most privacy laws are after, not just scrambling data or deactivating accounts.

Service Cloud Consultant CRT-261 Real Exam Questions [October 2026 Update] Quiz

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