Question 23

Question

[Implementation Strategies]
Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its
contact center for the first time. The project requires quick iterations and speedy completion. UC has
requested frequent updates from the project team for check-ins and refinement.
Which methodology should the consultant recommend given the requirements?

Accepted Answer

Agile

Luna · Answer

I'd pick C too, since Agile lines up with the quick iterations and constant feedback they're after. Waterfall's just too slow for this setup. Not 100 percent sure if Hybrid might fit in some cases, but here Agile seems like the safer bet.

Jordan · Answer

Gotta say, Salesforce loves Agile for these scenarios. Fast cycles and lots of client feedback? That's basically their textbook example for C. Waterfall just drags, hybrid's too middle-of-the-road here. But hey, happy to be proven wrong.

Ajay I. · Answer

Its C in this case, since Agile is all about rapid delivery and constant feedback which UC specifically asked for. Waterfall’s too rigid for frequent updates. Pretty confident on C given the need for quick iterations, but let me know if I missed anything.

Owen Z. · Answer

C , saw similar scenario on my practice test and Agile matches the need for frequent check-ins and quick delivery.

Piya X. · Answer

Waterfall could work if requirements were locked down upfront, so I'd pick A here. Not totally sure though, as fast feedback usually leans Agile. If structure matters more than speed, A fits. Disagree?

Service Cloud Consultant CRT-261 Real Exam Questions [October 2026 Update] Quiz

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