Q: 5
An IT manager is trying to determine optimal IT service levels. Which of the following should be the PRIMARY consideration?
Options
Discussion
Makes sense to go with C here. Cost-benefit analysis really gets at the heart of balancing business needs and expense when setting service levels. Internal rate of return and RTO are more specific metrics, but C is the broader, primary tool. Pretty sure that's how ISACA wants it framed, but open to other views.
Option C
Option C, Saw a similar question in an exam report, and cost-benefit analysis was the key focus for service level decisions.
Sick of how ISACA always defaults to cost-benefit stuff. C here, just like every practice set.
Why wouldn't B (RTO) be more important if the context was disaster recovery? Just curious because sometimes exam questions shift focus depending on business continuity versus general service delivery.
C is the best fit. Cost-benefit analysis is what ISACA normally considers primary when figuring out optimal anything for IT services. I think D could be tempting if they asked for maximizing efficiency only, but pretty confident it's C for this question. Disagree?
C here
C vs D here, but had a similar question in a mock and C was flagged as the right call. Cost-benefit analysis is usually how ISACA expects you to approach 'optimal' anything. Not 100 percent sure if D might sneak in on some questions though. Agree?
Which official ISACA resource or practice test best explains the difference between these options for service level decisions?
C/D? I get why C (cost-benefit analysis) is the expected answer since it’s about balancing cost versus value, which is textbook ISACA. But sometimes they sneak in D (resource utilization analysis) if they’re hinting at performance optimization, not just business alignment. Pretty sure they want C for PRIMARY consideration, but not totally ruling out D.
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