Free PEGACPBA88V1 Practice Test Questions and Answers (2026) | Cert Empire

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. What does the assignment urgency impact the deadline and passed deadline intervals?

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the___________in the service level to 3 days.

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: ♦ Account ID and password ♦ Customer contact information ♦ A list of open orders with the status of each order How do you configure the case type to allow customers to update any of the user profile pages individually?

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days. What is the process that you follow to create this visualization?

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure: The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

Which two field types are specialized versions of the Query field type? (Choose Two)

Which one of the following statements about channel interfaces is true?

Which two statements about data records are true? (Choose Two)

….application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the .. of the Author persona, but only some of the reporting features are available to the Manager persona. o you satisfy this security requirement?

HOTSPOT A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required: SLA starts when the Expense report assignment is created ..goal elapses, the assignment urgency increases by 10 ..deadline elapses the assignment urgency increases by 10 ..passed deadline elapses, the assignment urgency increases by 20 Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.