[FSC Features and Functionality]
What is a key step in identifying different business processes and outlining encompassing system
flows based on the existing environment when setting up Salesforce Financial Services Cloud (FSC)?
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Discussion
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Correct Answer:
D
Q: 2
[FSC Data Model and Configuration]
A financial services company wants to use the Financial Services Cloud Person Account data model.
The company needs two Person Account record types, one to represent Individual customer and one
to represent Individual independent advisors that send referrals.
What should the administrator do to set up the new record types?
Options
Discussion
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Correct Answer:
B
Q: 3
[Security, Permissions, and Integration]
To access Financial Services Cloud Lightning Components "My Domain" must be enabled. How does
the System Admin accomplish this?
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Discussion
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Correct Answer:
A
Q: 4
[FSC Features and Functionality]
Which three processes are part of Claims Management?
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Correct Answer:
A, B, E
Q: 5
[FSC Features and Functionality]
A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity
Verification Regulationswhen customers contact the bank.
Which two features should a consultant leverage to design this business process?
Options
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Correct Answer:
B, D
Q: 6
[FSC Data Model and Configuration]
A wealthy client owns aboutique shoe store called Smith's Shoes. Their financial advisor would like to
add this relationship to the Financial Services Cloud (FSC) to track the complete picture of
relationships related to the wealthy client's household.
Which three options should the Financial Services Cloud consultant use when mapping this
relationship in FSC?
Options
Discussion
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Correct Answer:
A, C, E
Q: 7
[FSC Features and Functionality]
Planter Farm Credit Union provides loan and insurance products to farmers who operate individually
as well as in collaboration with other neighboring farms & farmers. The collaboration can be
seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate
to represent such collaborative customer business operations?
Options
Discussion
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Correct Answer:
B
Q: 8
[Relationship and Group Management]
Which 3 options does the Financial Services Cloud application offer to view and update Account-
Account. Account-Contact, and Contact-Contact Relationships?
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Discussion
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Correct Answer:
A, C, D
Q: 9
[Financial Accounts, Rollups, and Referrals]
The Salesforce Admin at Lake Tahoe Bank is implementing Financial Services Cloud and wants to roll
up customer data at the client and group levels. What functionality can Rollup By Lookup (RBL)
provide for this requirement?
Options
Discussion
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Correct Answer:
B, C, E
Q: 10
[FSC Features and Functionality]
Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth.
What should an Administrator do to prevent users from accidentally creating more than one event of
such anevent type?
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Correct Answer:
D
Q: 11
[FSC Features and Functionality]
Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a
different systems of record. Any changes made in Salesforce should be updated in the source system.
What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in
the Financial Services Cloud?
Options
Discussion
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Correct Answer:
A
Q: 12
[FSC Features and Functionality]
A consultant is configuring ademo for a customer but cannot create new residential loan application
records. What is prohibiting the consultant from creating a new residential loan application?
Options
Discussion
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Correct Answer:
D
Q: 13
[FSC Features and Functionality]
Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the
workload on head office support staff.
Which three functions should be added tothe Delegated Administrator group?
Options
Discussion
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Correct Answer:
A, D, E
Q: 14
[FSC Features and Functionality]
Cumulus Cloud Bank must provide its customer service staff with real-time access to
customeraccounts, including the ability to view current transactions and balances. As a result, the
bank expects a high volume of concurrent users at peak times.
Which option is most suitable?
Options
Discussion
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Correct Answer:
D
Q: 15
[FSC Features and Functionality]
A new custom object has been created, and the records of this object will be created
throughintegration with another system What should a consultant do to ensure the data is loading
into the correct fields in Financial Services Cloud?
Options
Discussion
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Correct Answer:
D
Q: 16
[FSC Data Model and Configuration]
Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?
Options
Discussion
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Correct Answer:
B, C
Q: 17
[FSC Features and Functionality]
What are two language-related limitations of Financial Services Cloud?
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Correct Answer:
A, C
Q: 18
[FSC Features and Functionality]
A financial services company has found that more than two-thirds of customer onboarding processes
are manually done by client specialists, consuming large amounts of time and resulting in errors in
the sales process. The company contacts a consultant to learn how to leverage Financial Services
Cloud features to improve the current state.
What should the consultant consider from a customer onboarding perspective?
Options
Discussion
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Correct Answer:
A
Q: 19
[FSC Features and Functionality]
A consultant is working with a new customer and has gained a firm understanding of their business
processes and systems in preparation for implementing Salesforce Financial Services Cloud.
What should the consultant create as a deliverable for the current state business process?
Options
Discussion
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Correct Answer:
C
Q: 20
[FSC Features and Functionality]
A financial services company offers special deposit products for its employees. These employees
have customer records in Salesforce so that they can be serviced like normal customers. Only
customer service employees within a specific group should be able to see these special deposit
products in Salesforce to protect the personal financial information of bank employees.
How should the administrator configure sharing rules in Financial Services Cloud to meet these
requirements?
