Free EXPERIENCE-CLOUD-CONSULTANT Practice Test Questions and Answers (2026) | Cert Empire Practice Questions

Three fields that are required for creating Experience Cloud users using Data Loader are A, B, and E.

Data Loader is a tool that allows you to import or export large amounts of data in or out of your

Salesforce org. To create Experience Cloud users using Data Loader, you need to have some required

fields in your CSV file, such as:

Profile Id: This field specifies the profile that determines what users can see and do on your

Experience Cloud site.

First Name: This field specifies the first name of the user.

Currency: This field specifies the currency that applies to the user’s data.

Other required fields include Last Name, Alias, Email, Username, Community Nickname, Contact Id

(or Account Id), and IsActive.

To find out how current and popular a topic is, site users can go to the topic’s detail page. The topic’s

detail page shows information such as the number of followers, the number of posts, and the last

activity date of the topic. Site users can also see the related topics and subtopics, as well as filter the

content by type or time range.

Partner Central is a template that is designed for creating a site that supports channel sales, lead

distribution, and deal registration. The template includes features such as partner recruitment,

onboarding, training, co-selling, lead management, opportunity management, and deal registration.

To enable the installers to collaborate with their co-workers and UMS staff, UMS needs to enable

Portal User Visibility. This is a user visibility setting that allows portal users to see other portal users

who have the same role or a role below them in the role hierarchy. This also allows portal users to

see internal users who are above them in the role hierarchy. Portal User Visibility can be enabled in

the Sharing Settings page in Setup.

To remove all the spammers’ posts and comments from the Experience Cloud site, DR should utilize

the Insights reports by creating and using a custom action to remove them. Insights reports are

reports that show the activity and engagement metrics on DR’s site, such as page views, likes,

comments, flags, and moderation actions. DR can use Insights reports to identify the spammers’

posts and comments based on the flagging reasons or other criteria. DR can also create a custom

action that allows DR to remove multiple posts or comments at once from the Insights reports.

To add a background image to a record list of products in its digital experience, an administrator

should build a custom Lightning component. A Lightning component is a reusable unit of user

interface that you can create and customize using code. A custom Lightning component allows you to

add your own functionality and design to your Experience Cloud site. To add a background image to a

record list of products, an administrator should build a custom Lightning component that uses the

SLDS Background Image utility class and the lightning-record-list base component.

To create a partner user from an enabled partner account, the correct sequence of steps is C. A

partner user is a user who has access to your Experience Cloud site through a partner account. A

partner account is an account that has the Is Partner checkbox enabled. To enable a partner user, you

need to view the partner account contact, select Manage External User, select Enable Partner User,

edit the user record to assign the correct role and profile, and save.

To use standard profiles in an experience, the step that is required is to enable the “Allow using

standard external profiles for self-registration, user creation, and login” option in Setup. A profile is a

collection of settings and permissions that determine what users can see and do in Experience Cloud.

Standard profiles are predefined profiles that come with Salesforce and cannot be edited or deleted.

To use standard profiles for external users in an experience, you need to enable the “Allow using

standard external profiles for self-registration, user creation, and login” option in Setup, which gives

you access to use standard profiles such as Customer Community User or Partner Community User.

The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with

another account. An External Account Hierarchy is a feature that allows you to create a hierarchy of

partner accounts and contacts that mirrors the structure of your partner’s organization. This helps

you manage data access and visibility for your partners. However, accounts that are part of an

External Account Hierarchy cannot be merged with other accounts, because this would disrupt the

hierarchy and the sharing settings.

To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow

and Service Console. Chat is a feature that allows customers to chat live with support agents from an

Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps

of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The

Service Console is a workspace that allows agents to manage multiple chat sessions, view customer

information, and access other tools and resources.

Super User access is a feature that allows you to grant access to records owned by other users who

have the same role or a role below them in the role hierarchy. You can use Super User access to give

retail managers access to records owned by their peers and subordinates.

Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for

its partners. Partner Central is a template that is designed for managing partner relationships, such

as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to

create a custom site using Lightning Web Components and other web standards.

CMS Connect allows you to display content from an external content management system (CMS) in

your Experience Cloud site. You can use CMS Connect to render a header and footer from your CMS

in your site, as well as other content types such as articles, banners, or images.

Salesforce AppExchange is a marketplace where customers can find and install pre-built solutions for

various industries and use cases. Lightning Bolt solutions are industry-specific templates that include

themes, components, pages, and business logic. They are built by Salesforce partners and can be

customized to fit specific needs3

To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a

tool that allows you to edit the look and feel of your Experience Cloud sites using a drag-and-drop

interface. You can change the theme, layout, components, and branding of your sites without coding.

Site Builder also supports Lightning templates, which are responsive and modern templates for

Experience Cloud sites.

Sharing sets allow you to grant access to records that have a lookup relationship to the same account

or contact that the community user has. You can use sharing sets to share opportunities with partner

community users who belong to the same account as the opportunity owner.

Criteria-based sharing rules allow you to share records based on field values. You can use criteria-

based sharing rules to share opportunities with partner community users who meet certain criteria,

such as region, industry, or status.

This step allows the system administrator to create a partner user from an existing contact that is

associated with a partner account. The partner user inherits the role, profile, and permission sets

from the contact. The system administrator can also specify a username, email address, and

nickname for the partner user.

This option allows UC to control the access to the partner application form and ensure that only

qualified partners can apply. Token-based referral links are unique and expire after a certain time,

which adds an extra layer of security. Creating an app for the internal team also allows UC to track

the performance of the referral program and reward the existing partners accordingly1

To give customers the ability to add authorized users to view usage, billing, and payment history,

UMS should grant Delegated External User Administrator permission to customers. Delegated

External User Administrator is a permission that allows customers to create new users or reset

passwords for other customers in their own account. UMS can use Delegated External User

Administration, which is a feature that allows UMS to assign specific users as delegated

administrators who can manage external users in their own accounts.

CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce

CDN is a feature that allows CK to improve the performance of its site by caching static resources on

servers that are closer to CK’s site visitors. However, this feature is only available in production

environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK

should not use Salesforce CDN for its UAT process.