Free EDUCATION-CLOUD-CONSULTANT Practice Test Questions and Answers (2026) | Cert Empire Practice Questions

Social Studio is a solution that the Alumni Relations office can consider to respond to posts by alumni

on a variety of channels, including Instagram, Twitter, and Facebook. Social Studio allows the office to

monitor, publish, and engage with social media content from different platforms. Social Studio also

provides analytics and insights that can help the office measure the effectiveness of their social

media strategy. Email Studio, Audience Studio, and Interaction Studio are not solutions that can

respond to posts by alumni on a variety of channels. Reference:

https://www.salesforce.com/products/marketing-cloud/social-media-marketing/

https://trailhead.salesforce.com/en/content/learn/modules/social_studio_basics

The Salesforce AppExchange is the location that the consultant should visit to install EDA in the

existing environment. The Salesforce AppExchange is an online marketplace where customers can

find, try, and install apps, components, and packages that extend the functionality of Salesforce. EDA

is listed as a free app for education customers on the Salesforce AppExchange. The consultant can

use the EDA installer page, which is a web-based tool that allows the consultant to log in to the

desired org, validate the pre-install requirements, and install EDA with a few clicks. The EDA installer

page can be accessed from the Salesforce AppExchange or from the direct link2.

A Chatter group is what the consultant should create to meet the requirement of creating a resource

for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is

a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users

can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group,

a Success Team, and a Queue are not features that can create a resource for the CoE where users can

vote on suggestions and collaborate with each other. Reference:

https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups

Affiliation and Attribute are two key objects used with EDA. Affiliation is an object that represents a

relationship between a Contact and an Account or another Contact. Affiliation can be used to track

various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. Attribute is an

object that stores additional information about a Contact or an Applicant that is not captured by

other EDA objects. Attribute can be used to track various types of information, such as test scores,

languages, hobbies, certifications, and documents. Opportunity and Account are not key objects

specific to EDA, but rather standard Salesforce objects. Reference:

https://powerofus.force.com/s/article/EDA-Affiliations

https://powerofus.force.com/s/article/EDA-Attributes

https://powerofus.force.com/s/article/EDA-Data-Dictionary

The consultant should review the institution’s strategic plan to prepare for a successful Education

Cloud discovery session. The strategic plan is a document that outlines the institution’s vision,

mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can

understand the institution’s context, challenges, opportunities, and expectations. The consultant can

also align the discovery session agenda and questions with the strategic plan. Creating an Education

Cloud storyboard, listing the current challenges in education, and building the institution’s

technology roadmap are not tasks that the consultant should do to prepare for a discovery session.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/educationcloud-basics-discovery

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf

Salesforce Data Mask is a solution that the consultant can recommend to ensure that student

information remains private in a sandbox environment. Salesforce Data Mask allows the consultant

to anonymize or delete sensitive data in a sandbox, such as names, emails, phone numbers, and

addresses. Salesforce Data Mask also preserves the data relationships and functionality, so the

sandbox can still be used for staff training. Formula Fields, Event Monitoring, and Salesforce Shield

are not solutions that can keep sensitive information anonymous in a sandbox. Reference:

https://help.salesforce.com/s/articleView?id=sf.data_mask.htm&type=5

https://www.salesforce.com/products/platform/features/data-mask/

Appointment Topic is an Advisor Link feature that the consultant should include in a report to better

understand why students are meeting with their advisors. Appointment Topic is a field on the

Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert

Reason, and Case Status are not Advisor Link features that show why students are meeting with their

advisors. Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5

Opportunity Funnel report is a report chart that the consultant can implement to help recruiters

visualize the number of prospective students at various stages in the recruitment process.

Opportunity Funnel report is a type of report that shows the distribution of Opportunities by stage,

amount, or probability. Opportunity Funnel report can be used to track the progress and

performance of the recruitment pipeline, and identify bottlenecks or opportunities for improvement.

Application Tabular report, Education History dashboard, and Program Enrollment dashboard are not

report charts that can help recruiters visualize the number of prospective students at various stages

in the recruitment process. Reference:

https://help.salesforce.com/s/articleView?id=sf.reports_charts_funnel.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboar

ds_funnel

The EDA Data Dictionary is a document that provides information about the EDA objects and fields,

and how they relate to each other. The consultant can reference this document to map the

information from the legacy system to the corresponding EDA objects and fields in Salesforce. The

other options are not documents that can help the consultant complete this task. Reference:

https://powerofus.force.com/s/article/EDA-Data-Dictionary

Experience Cloud is a solution that the Marketing team can consider that will enable former students

to update their email address. Experience Cloud allows the college to create a branded online

community where former students can log in, view and edit their profile information, and interact

with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the

former students in the community will be reflected in their Contact records. Social Studio, Salesforce

Engage, and Salesforce Inbox are not solutions that can enable former students to update their email

address. Reference:

https://www.salesforce.com/products/experience-cloud/overview/

https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_r

ollout_impl_basics

The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA

into an existing Salesforce org. This means identifying which custom objects in the existing org have

similar or equivalent functionality as EDA objects, and mapping their fields and relationships

accordingly. This will help the consultant determine which custom objects can be replaced by EDA

objects, which custom objects need to be integrated with EDA objects, and which custom objects

need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable

API customizations, and exporting all existing Salesforce data are not tasks that the consultant should

do to prepare for installing EDA. Reference:

https://powerofus.force.com/s/article/EDA-Migrate

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf

Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student

Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and

appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to

inform advisors of important events or actions, not send emails. Reference:

https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5

The first thing that the consultant should do when enabling Course Connections for the first time in

EDA is to set record types for Course Connections. Record types allow the consultant to define

different types of course connections, such as instructor, student, or teaching assistant. Record types

also determine the page layout and picklist values for each type of course connection. Running

Course Connections Backfill, setting up Course Offering Schedule, and disabling Course Enrollments

are not the first steps to enable Course Connections in EDA. Reference:

https://powerofus.force.com/s/article/EDA-Course-Connections

https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

The integration direction between the systems is one-way integration from the SIS to Salesforce for

the IT department that is determining its integration needs between a Salesforce implementation, its

SIS, and its housing system. One-way integration is a type of integration that allows data to flow in

one direction from a source system to a destination system. The SIS is the source system and

Salesforce is the destination system for the contact information and the housing mailing information

of the students. The IT department should set up a one-way integration from the SIS to Salesforce to

ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce

to the housing system, one-way integration with the housing system to Salesforce, or one-way

integration with Salesforce to the SIS are not correct integration directions between the systems.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_introduction

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

The impact of creating a Contact without a parent Account is that Contacts are public to all users,

potentially sharing sensitive data. This is because Contacts without a parent Account are considered

as private contacts, and they do not follow the sharing rules of the Account object. Private contacts

are visible to all users in the same role or above, regardless of the Contact owner or the organization-

wide default settings. This can expose sensitive student information to users who should not have

access to it. Contacts without a parent Account are not private only to the record owner, at risk of

ownership data skew, or require manually creating a related Affiliation record to enable sharing.

Reference:

https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.htm&type=5

One benefit of Open Source Common Projects that the consultant can share with the college is that projects go through a Salesforce Security review. This means that the projects are evaluated and approved by Salesforce for their security standards and best practices. This ensures that the projects are safe and reliable for customers to use. Projects are not owned solely by Salesforce.org, but rather by the community. Projects do not focus on replacing paid solutions, but rather on enhancing existing solutions or addressing gaps. Projects do not allow only a few participants, but rather welcome anyone who wants to contribute. Reference: https://www.salesforce.org/open-source-commons/ https://www.salesforce.org/blog/announcing-open-source-commons/

The consultant should use the Course Offering Schedule object in EDA to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. The Course Offering Schedule object is an object in EDA that allows users to store information about when and where a course offering is held, such as day of week, start time, end time, or location. The Course Offering Schedule object can help the consultant meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating two Course Offering Schedule records for the Biology 101 course offering, one for the lecture sessions and one for the lab sessions, and specifying the day of week, start time, end time, and location for each record. Time Block, Program Enrollment, or Course Connection are not objects in EDA that the consultant should use to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. Reference: https://powerofus.force.com/s/article/EDA-Course-Offering-Schedules https://powerofus.force.com/s/article/EDA-Course-Offerings

Enabling Education Cloud in Existing Environment:

To enable Education Cloud in an existing Salesforce environment, the consultant needs to start by

configuring the necessary settings within the Salesforce setup.

Steps to Enable Education Cloud:

Access Setup: Log in to the Salesforce org and navigate to Setup.

Search for Education Cloud Settings: In the Quick Find box, type "Education Cloud" and select the

relevant settings to enable the features.

Configure Features: Enable and configure the desired Education Cloud features such as Student

Success Hub, Admissions Connect, and more.

Testing in Sandbox: Initially, perform these steps in a sandbox environment to ensure everything

works correctly before deploying to production.

Verification:

Ensure all necessary Education Cloud components are enabled and configured correctly.

Conduct thorough testing in the sandbox to validate functionality.

Reference:

Salesforce Help: Enable Education Cloud

The consultant should configure a security setting to create a Program Plan sharing rule to provide

Read access based on record type for the system admin who wants to use the recommended setup

for external users when implementing Student Success Hub and Pathways in a new org for the

Undergraduate Advising department. A sharing rule is a security setting that allows users to extend

sharing access to users in public groups, roles, or territories. A Program Plan sharing rule can help the

system admin provide Read access to external users based on record type by granting access to

specific Program Plan records that are relevant or appropriate for external users, such as students or

advisors. Creating an Account sharing rule to provide Read access based on record type, changing the

default Program Plan sharing setting to Private, or creating a custom Permission Set for external

users are not security settings that the consultant should configure for the system admin who wants

to use the recommended setup for external users when implementing Student Success Hub and

Pathways in a new org for the Undergraduate Advising department. Reference:

https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5

https://powerofus.force.com/s/article/SSHub-Pathways

The consultant should recommend Trailblazer Community: Open Source Commons & Community

Sprints as a resource where the customer can find more information on Salesforce.org solutions built

by the community. Trailblazer Community is a platform that connects Salesforce customers, partners,

employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects.

Trailblazer Community: Open Source Commons & Community Sprints is a group within Trailblazer

Community that provides information on Salesforce.org solutions built by the community, such as

open-source projects, community sprints, or community-led webinars. The customer can also join

discussions, forums, or blogs related to Salesforce.org solutions built by the community on Trailblazer

Community: Open Source Commons & Community Sprints. Product Documentation: Is a Pro Bono

Project the Right Fit?, Trailblazer Community: Cumulus I (CCI), or AppExchange are not resources

where the customer can find more information on Salesforce.org solutions built by the community.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics

https://trailblazercommunitygroups.com/sprints/