Free CRT-101 Practice Test Questions and Answers (2026) | Cert Empire Practice Questions

To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity

Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is

to be won. The score is calculated using historical data and machine learning models, and can help

reps focus on the most promising opportunities and take actions to improve their chances of

winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not

related to opportunity management. Reference:

https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5

Flow builder is an automation tool that allows administrators to create flows that guide users

through screens, collect data, and perform actions on records. It can be used to simplify the account

creation process by creating a screen flow that shows only the essential fields for creating an account

and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule,

and validation rule are not automation tools that can simplify the account creation process; they are

used for different purposes such as approving records, updating fields, or enforcing data quality.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5

An escalation rule is a tool that allows administrators to automatically escalate cases based on

certain criteria and time triggers. For example, an escalation rule can change the owner of a case,

send an email notification, or update a field value when a case has been open for more than 7 days.

An escalation rule consists of multiple rule entries that define the criteria and actions for each

escalation scenario. Reference:

https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

To test the impact of a critical update before it is auto-activated, you should activate it in a sandbox

first. This way, you can verify that your customizations and integrations work as expected without

affecting your production org.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_critical_updates.htm&type=5

Web-to-Case allows you to create cases from a form on your website.

Reference:

https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5

A flow can be active or inactive depending on whether you want it to run or not. An inactive flow

cannot be run by users or processes until you activate it. If a flow in production is supposed to create

new records but it is not doing so, it could be because the flow is inactive and needs to be activated.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5

The contact hierarchy is a feature that allows users to view contacts related to an account in a

hierarchical tree structure based on their role or position within the account. The contact hierarchy

respects record-level access by user, meaning that users can see only those contacts that they have

access to based on their profile permissions and sharing settings. The other options are incorrect

because contact hierarchy is not limited to 3,000 contacts at one time (it can display up to 5,000

contacts), customizing hierarchy columns does not change the recently viewed contacts list view (it

only affects how contacts are displayed in the hierarchy), and sharing settings are not ignored by

contacts displayed in the contact hierarchy (they determine which contacts are visible to users).

Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy.htm&type=5

To update the shipping address on selected orders associated with an account when the shipping

address is changed on the account, the administrator should create a screen flow on the account

page that lets the reps choose which orders they want to update with the new address. This will give

them more control and flexibility over which orders are affected by the change. An autolaunched

flow on either object will not allow reps to select specific orders, and may cause unwanted updates

or errors. A screen flow on the order page will not be able to update multiple orders at once.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_build_screen.htm&type=5

Making a field universally required is a way to ensure that the field needs to be filled on every record;

it prevents users from saving a record without entering a value in that field. It can be used to ensure

that the billing system field needs to be filled on every invoice record by making it universally

required in the field settings. Creating a process builder to set the field, defining an approval process

for the child, or requiring the field on the record type are not ways to ensure that the field needs to

be filled on every record; they either do not enforce data entry or only apply to certain scenarios or

users. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5

Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between columns. Reference: https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.kanban_overview.htm&type=5

To free up user licenses for new users, the administrator should deactivate the former employees

user record. This will prevent them from logging in and using Salesforce resources, but preserve their

historical activities and data. Deleting or freezing user records will not release user licenses.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5

Profile assignment and page layout assignment are two assignments that should be used to display a new record type to users. Profile assignment determines which profiles can access a record type and which record type is the default for each profile. Page layout assignment determines which page layout is assigned to each record type and profile combination. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_assign.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_pagelayoutassign.htm&type= 5

Mass delete records and data loader are two tools that can be used by Ursa Major Solar

administrator undo import records into object mistake. Mass delete records tool allows

administrators delete large numbers records meet certain criteria once setup interface; it can used

undo import records into object mistake selecting records imported mistake deleting them mass

delete records tool setup interface Data loader tool allows administrators import export delete large

numbers records using CSV files command line interface API calls; it can used undo import records

into object mistake using CSV file contains IDs records imported mistake deleting them data loader

tool command line interface API calls Weekly data export data import wizard are not tools undo

import records into object mistake because they either export import records but not delete them.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

Dynamic dashboards allow you to display data according to the security settings of the running user.

If users have different access levels to data on dashboards, you can use dynamic dashboards to show

them only what they are allowed to see.

Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5

Path is a feature that can be used to visually see the sales stages on an opportunity page. Path can

include guidance and key fields for each stage to help users move opportunities along the sales

process. Guidance can provide tips, policy information, or best practices for each stage. Key fields can

display important fields that users need to fill in or update for each stage. Reference:

https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5

To require users to choose a specific search engine from a picklist when lead source is “Search

Engine”, and hide it otherwise, the administrator should create a picklist for specific search engine on

the same screen as lead source, and set conditional visibility so that it is only shown when lead

source is “Search Engine”. This will make sure that users see only relevant fields based on their input.

A decision element will create an extra screen that may disrupt user experience. An assignment

element will not affect field visibility. A validation rule will not hide fields but only show errors when

values are invalid. Reference:

https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_picklist.ht

m&type=5

https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_conditiona

l_visibility.htm&type=5

Record types allow you to update the options in a picklist based on the kind of opportunity.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

Record types and sales processes allow you to have different page layouts, fields, required fields, and

picklist values for different types of opportunities.

Reference: https://www.salesforceben.com/salesforce-record-types/

https://trailhead.salesforce.com/content/learn/projects/create-an-opportunity-record-type-fornpsp/create-and-manage-stages-and-sales-processes

Business hours are used to specify the days and hours when your company’s employees work. You

can create multiple sets of business hours for different time zones or regions and assign them to

users based on their location or function. To meet the requirement of having different business hours

for reps on pacific time and eastern time, you need to create one set of business hours per time zone

and assign them accordingly. Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5

Page layout and field level security are two factors that determine whether a user can see a new field

on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the

user’s profile has been updated to include the new field and that the field level security of the field

for the user profile allows read or edit access. Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_layoutoverview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5