Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify
customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales
process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 2
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business
analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the
user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the
case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 3
After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA)
with some feedback about the Opportunity reporting functionality shown in the QA org during the
sprint demo.
• The stakeholder was Impressed with how easy it was to create reports about their Opportunity
data.
• The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
• The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 4
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user
acceptance testing and identified results that conflict with the functionality that was requested,
While the testing was error-free, business stakeholders indicted that values in reports and the layout
of screens were unexpected.
What should the BA do next?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 5
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the
service team The NTO Salesforce team was alerted Chat the current routing process is preventing
cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend
a future state?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 6
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will
have an impact on more than 5,000 office locations across the globe. The BA needs to identify the
people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 7
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very
manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 8
Universal Containers (UC) has several teams working on a new application in Salesforce.
Unfortunately, during the release process, it was discovered that the teams had overwritten each
other’s changes.
What should JC use to prevent this from happening in the future?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 9
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at
a high level and in detail, while also keeping regulatory considerations in mind. Management wants
to use the output from the BA's evaluation to inform decisions about UC's future implementations of
Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 10
The user acceptance testing (UAT) of a solution has passed. During the code review process, a
technical team found that the Apex code fails to meet Salesforce coding standards which makes it
challenging to maintain over the long term and may create performance issues. The business analyst
has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 11
The development team at Universal Containers is reviewing several stories to be added to the
current sprint. The team is having trouble with a particular story about an Opportunity email alert
and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 12
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to
cash process. A business analyst (BA) is tasked with understanding NTO's current processes,
identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 13
Universal Containers is implementing a Salesforce solution that’s designed to transform its customer
service division. During sprint planning, it was determined that the development team would be able
to successfully deliver all remaining work items. However, due to unplanned delays, the
development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work
items. The development team has 16 hours of capacity remaining and is focused on launching a
minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 14
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program.
The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test
scripts.
What is another important item the BA should look for in the UAT plan?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 15
The business analyst at Universal Containers is helping the team transition from workflow rules to
flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 16
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners.
Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 17
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business
analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all
Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements,
and analyze them?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 18
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to
find items in the store. The general manager has asked IT to configure tablets for the sales clerks so
they can move freely around the store to assist customers.
The IT team writes a functional requirement:
• Tablets running the Salesforce mobile app must allow users to access store inventory records
which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 19
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering,
marketing, and sales teams. The changes involve detailed integration between systems that will be
used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Correct Answer:
Q: 20
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud
implementation.
In which order should the BA arrange the three components of a user story?
The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work
items. The development team has 16 hours of capacity remaining and is focused on launching a
minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?