1. NetSuite Help Center: Custom Segments. SuiteAnswers ID: 84617.
Reference: The article explicitly states, "Custom segments are custom classification fields similar to the standard class, department, and location classifications. You can create an unlimited number of custom segments to meet your unique business needs." This directly confirms that Custom Segments is the feature for creating custom classifications.
2. NetSuite Help Center: Setting Up Custom Segments.
Reference: This guide details the process, starting with enabling the feature: "Go to Setup > Company > Enable Features. On the Company subtab, in the Classifications section, check the Custom Segments box." This identifies the feature by its official name and location within the NetSuite UI.