📖 About this Domain
This domain covers the foundational principles of Salesforce Configure, Price, Quote (CPQ) and its role within the quote-to-cash lifecycle. You will explore the core CPQ objects, data flow, and how they enable streamlined sales processes.
🎓 What You Will Learn
- Understand the core CPQ object model, including Products, Price Books, Quotes, and Quote Lines.
- Learn how to configure product bundles, options, and features to guide sales reps.
- Explore different pricing methods like block pricing, percent of total, and cost plus markup.
- Grasp the quote generation process, from creation to document output and contracting.
🛠️ Skills You Will Build
- Configure basic product rules and price rules to automate quoting logic.
- Structure product catalogs using product families, bundles, and option constraints.
- Apply various discount schedules and manage the pricing waterfall calculation sequence.
- Generate accurate quote documents using quote templates and template content.
💡 Top Tips to Prepare
- Master the data flow between Opportunity, Quote, Quote Line, and related CPQ objects.
- Get hands-on experience in a CPQ-enabled dev org, building product bundles and price rules.
- Memorize the sequence of the pricing waterfall and how different price fields are calculated.
- Review the capabilities of standard CPQ objects to identify appropriate use cases.
📖 About this Domain
This domain covers the end-to-end management of recurring revenue using Salesforce CPQ and Billing. It emphasizes the lifecycle of subscription products, from quote to renewal and amendment. Core concepts include asset-based ordering, co-termination, and proration logic.
🎓 What You Will Learn
- Configure subscription products with various pricing methods and term settings.
- Execute contract amendments and renewals, understanding the data flow from opportunity to quote to order.
- Apply proration logic for mid-term subscription changes and co-terming new products to an existing contract.
- Manage the asset lifecycle, tracking subscribed products from initial sale through subsequent modifications.
🛠️ Skills You Will Build
- Ability to model complex subscription products and pricing structures in Salesforce CPQ.
- Skill in automating the contract amendment and renewal lifecycle to maintain data consistency.
- Proficiency in configuring and troubleshooting proration calculations for various business scenarios.
- Competence in implementing asset-based ordering to manage customer subscription modifications.
💡 Top Tips to Prepare
- Drill into the data model connecting Contracts, Subscriptions, and Assets post-contracting.
- Execute hands-on exercises for various amendment and renewal quote scenarios in a developer org.
- Understand the calculation logic behind the Proration Multiplier and its controlling package settings.
- Identify key fields on the Quote and Contract objects that drive subscription behavior and pricing.
📖 About this Domain
This domain covers the foundational architecture of Salesforce Revenue Cloud, focusing on the interplay between CPQ and Billing. It details the core data model and the objects that drive the quote-to-cash process, establishing the framework for all revenue operations.
🎓 What You Will Learn
- You will learn the integration points and data flow between Salesforce CPQ and Salesforce Billing objects.
- You will learn to identify the purpose and relationships of key objects like Products, Price Books, Quotes, Orders, and Invoices.
- You will learn the standard stages of the revenue lifecycle, from quote generation to revenue recognition.
- You will learn to define core terminology such as MDQ, subscription products, and asset-based ordering.
🛠️ Skills You Will Build
- You will build the skill to navigate the Revenue Cloud data model to analyze the flow of information from quote to cash.
- You will build the skill to architect basic solutions by mapping business needs to specific Revenue Cloud features and objects.
- You will build the skill to map a customer's quote-to-cash process onto the standard Salesforce Revenue Cloud lifecycle.
- You will build the skill to differentiate the capabilities and use cases for CPQ, Billing, and related platform features.
💡 Top Tips to Prepare
- Memorize the entity-relationship diagram for core objects like Quote, Order, Subscription, and Invoice.
- Trace a transaction from a Quote Line to an Invoice Line, noting the object and field mappings at each stage.
- Study the official Salesforce Help documentation on the Revenue Cloud object model and architecture.
- Use scenario-based questions to test your knowledge of how different pricing models and products flow through the system.
📖 About this Domain
This domain covers the end-to-end invoicing and payment lifecycle within Salesforce Billing. It focuses on the automation of invoice generation from order products and the subsequent collection and application of payments. Key components include invoice schedulers, payment gateways, and the management of financial transactions like credit and debit notes.
🎓 What You Will Learn
- You will learn the invoice generation process, including the configuration of invoice schedulers and the impact of billing rules on invoice line creation.
- You will learn to manage payment processing by configuring payment gateways, payment methods, and executing automated payment runs.
- You will learn the procedures for creating and applying financial instruments such as credit notes, debit notes, and unapplied payments against invoices.
- You will learn how dunning processes are configured to manage overdue invoices and automate customer communications for collections.
🛠️ Skills You Will Build
- You will build the skill to configure and execute invoice runs, ensuring accurate invoice generation based on complex order and subscription data.
- You will build the skill to automate payment collections using payment schedulers and troubleshoot transaction failures with payment gateways.
- You will build the skill to manage customer account balances by correctly applying credits, refunds, and adjustments to outstanding invoices.
- You will build the skill to design and implement dunning strategies for different customer segments to improve cash flow.
💡 Top Tips to Prepare
- Master the relationship between Order Product, Invoice, and Invoice Line objects to understand how data flows during invoice generation.
- Focus on the payment run logic, including how the payment scheduler selects target invoices and processes transactions via the gateway.
- Practice various credit note and unapplied payment scenarios to understand their impact on invoice balance and GL treatments.
- Review the technical details of payment gateway integration and the role of the payment transaction object in tracking payment status.
📖 About this Domain
This domain covers Salesforce Billing's revenue recognition functionality. It focuses on configuring revenue schedules and transactions to align with accounting standards like ASC 606. You will manage how revenue is deferred and recognized over specific time periods.
🎓 What You Will Learn
- You will learn to configure revenue recognition rules and policies that control the timing of revenue realization for various products.
- You will understand how the system generates revenue schedules and revenue transactions from order products upon order activation.
- You will learn to map revenue transactions to the correct GL accounts using GL rules and GL treatments within finance books.
- You will understand the process for creating revenue adjustments based on credit notes or other contract modifications.
🛠️ Skills You Will Build
- You will build the skill to implement complex revenue recognition policies directly within the Salesforce Billing platform.
- You will be able to automate the creation and posting of revenue transactions to ensure accurate period-end financial reporting.
- You will develop the ability to troubleshoot revenue schedule data and resolve discrepancies with GL postings.
- You will gain proficiency in configuring the system to maintain compliance with revenue recognition standards.
💡 Top Tips to Prepare
- Master the different revenue recognition rule treatments and how they impact revenue schedule creation.
- Practice tracing the data flow from an order product to its revenue schedule and the resulting revenue transactions.
- Focus on the relationship between legal entities, GL rules, and GL treatments for correct financial posting.
- Review scenarios involving contract amendments and cancellations to understand their impact on revenue recognition.
📖 About this Domain
The Billing domain covers the automated generation of invoices from orders within Salesforce Billing. It focuses on managing the entire billing lifecycle, including payments, credits, and revenue recognition triggers.
🎓 What You Will Learn
- Learn the process of generating invoices from orders using billing rules, billing treatments, and invoice schedulers.
- Understand how to manage financial transactions including payments, credit notes, and debit notes against invoices.
- Grasp the configuration of tax integration, legal entities, and GL rules for financial reporting.
- Explore how billing events drive the creation of revenue schedules and revenue transactions.
🛠️ Skills You Will Build
- Configure billing automation to control invoice timing, grouping, and presentation based on order data.
- Implement payment processing solutions, including payment gateways, payment methods, and automated payment runs.
- Manage billing adjustments and cancellations through the correct application of credit notes and debit notes.
- Troubleshoot invoice and payment data discrepancies using billing-specific objects and fields.
💡 Top Tips to Prepare
- Master the data model connecting Order, Order Product, Invoice, and Invoice Line objects.
- Practice configuring various billing rule and tax rule scenarios in a hands-on environment.
- Memorize the sequence of operations for invoice generation and payment runs.
- Understand the specific use cases for allocating credit notes versus unallocating and reallocating.