Quality Control (QC) is the specific management process focused on monitoring and measuring project results and deliverables to verify they comply with defined quality standards. It is an inspection-oriented process that involves activities like testing and peer reviews to identify defects. The primary goal of QC is to ensure that the final deliverables are correct, complete, and meet customer expectations before they are delivered. This process is reactive, focusing on finding and correcting errors in the finished product.

B. Quality Collaboration: This is not a formally recognized term for a specific quality management process; it describes a general practice of working together on quality initiatives.

C. Quality Cooperative: This term refers to a type of business ownership structure, not a process for verifying deliverables.

D. Quality Assurance: This is a proactive process focused on auditing and improving the systems and procedures used to create deliverables, aiming to prevent defects rather than finding them in the final product.

1. Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th ed.). Section 8.3

Control Quality

p. 298. The guide defines Control Quality as "the process of monitoring and recording results of executing the quality management activities to assess performance and ensure the project outputs are complete

correct

and meet customer expectations."

2. Bauer

T.

& Erdogan

B. (2012). An Introduction to Principles of Management. Flat World Knowledge. Chapter 15.3

"Types of Control." This chapter discusses output controls

which include quality control measures that involve inspecting and verifying the final product against standards. (Available via University of Minnesota Libraries Publishing).

3. Heizer

J.

Render

B.

& Munson

C. (2020). Operations Management: Sustainability and Supply Chain Management (13th ed.). Pearson. Chapter 6

"Managing Quality

" distinguishes between Quality Control

which involves testing products to see if they meet standards

and Quality Assurance

which concerns the entire system to prevent defects.