1. Van der Aalst, W. M., Bichler, M., & Heinzl, A. (2018). Robotic Process Automation. Business & Information Systems Engineering, 60(4), 269-272. In Section 2, "What is RPA?", the authors explicitly state, "RPA is intended for automating repetitive, rule-based tasks... It is important to distinguish RPA from other technologies such as Business Process Management (BPM) and Artificial Intelligence (AI)." This supports the segregation of tasks and using traditional automation (RPA) for appropriate workloads. (DOI: https://doi.org/10.1007/s12599-018-0542-4)
2. Agostinelli, S., Marrella, A., & Mecella, M. (2020). Research Challenges for Intelligent Robotic Process Automation. In Engineering Intelligent Systems (pp. 141-155). Springer, Cham. Section 2, "Background," distinguishes between RPA for "repetitive and deterministic processes" and Intelligent Process Automation (IPA) which incorporates AI for tasks requiring "cognitive capabilities." This distinction justifies using traditional automation for noncognitive tasks. (DOI: https://doi.org/10.1007/978-3-030-37038-99)
3. Lacity, M., & Willcocks, L. (2017). A new approach to automating services. MIT Sloan Management Review, 59(1), 1-17. The article discusses the spectrum of automation, from basic RPA for structured data and rule-based processes to cognitive automation (AI) for unstructured data and judgment-based tasks. It advocates for a pragmatic approach, applying the right level of automation to the right task, which directly supports the action in option C. (Available at: https://sloanreview.mit.edu/article/a-new-approach-to-automating-services/)