Q: 4
The business process for an automobile insurance claim consists of the following phases
•
Submission The customer contacts a customer service representative (CSR) to file the claim
•
Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an
estimate of the cost of repairs
•
Repair A third party performs the repairs on each vehicle communicating with the adjuster and
customer as necessary
•
Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?
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