Pegasystems Inc., "Sending emails," Pega Academy, [Online]. Available: https://academy.pega.com/topic/sending-emails/v1. (Accessed for verification of correspondence automation).
Pegasystems Inc., "Controlling the flow of a case," Pega Academy, [Online]. Available: https://academy.pega.com/topic/controlling-flow-case/v1. (Describes the "Change to a stage" automation for alternate paths like rejection).
Pegasystems Inc., "Sending push notifications," Pega Academy, [Online]. Available: https://academy.pega.com/topic/sending-push-notifications/v1. (Confirming mobile-specific alerting).
Pegasystems Inc., "Creating PDF files," Pega Academy, [Online]. Available: https://academy.pega.com/topic/creating-pdf-files/v1. (Verifies the functionality of generating and attaching case reports).