In Pega Platform's case life cycle management, when a case status is configured on a specific step, the system updates the status of the case at the beginning of that step. The question specifies that the "Process ticket" step is configured to set the status to "Pending-Verification". Therefore, the case status is updated to "Pending-Verification" as soon as the "Process ticket" step is initiated. This status reflects the work currently in progress for that step and persists until another configuration changes it.

A. When Verify solution step starts: This is incorrect. The "Verify solution" step occurs after the "Process ticket" step, so the status would have already been set.

C. When the Process ticket step completes: This is incorrect. The case status is updated at the beginning of a step to reflect the current state, not after the work is finished.

D. When the Triage stage completes: This is incorrect. While the completion of the "Triage" stage triggers the next stage, the status change is directly tied to the initiation of the specific step where it is configured.

1. Pega Academy

Pega Platform Foundation Mission

"Case Life Cycle and Status" Module: This module explains that the pySetFieldDefaults data transform

which is invoked when a step begins

is often used to set properties like the case status. The standard behavior is to apply the status configured on a step

process

or stage upon entry.

2. Pega Documentation

"Setting a case status": "You can set the status of a case at the beginning of a step

a process

or a stage. When the case advances to that step

process

or stage

the system automatically updates the case status." This directly confirms that the status is set when the step starts. (Reference: Pega Platform™ Documentation

Case management > Designing a case life cycle > Configuring a case life cycle > Setting a case status).

3. Pega Documentation

"Case life cycle for a top-level case": The documentation illustrates the flow of a case

where status changes are associated with the entry into stages and processes (which contain steps). The status reflects the current phase of work. (Reference: Pega Platform™ Documentation

Case management > Case processing > Case life cycle for a top-level case).