In Pega Platform, reporting is categorized based on the type of metrics used: Business Metrics or Process Metrics.

Business reports analyze the actual data entered into a case to track operational performance or volume. The item "Total customer inquiry cases per state per product line" aggregates case data based on business properties (State and Product Line), classifying it as a business report.

Process reports track the performance of the workflow itself (how work is performed), utilizing system-generated metrics like time, effort, and SLA compliance. The item "Average duration and timeliness per assignment" measures the efficiency of task completion and adherence to deadlines, which identifies it as a process report.

Pega Academy, "Reporting concepts", Section: Business and process metrics.

Quote: "Business metrics represent the data that you enter into a case... Process metrics represent how work is performed."

Context: Defines the distinction between tracking case data (Business) vs. tracking time/throughput (Process).

Pega Platform Documentation, "Report Browser" & "Standard reports".

Context: Documentation on standard reports confirms that "Timeliness" and "Duration" fall under "Monitor Process" or "Analyze Performance" categories (Process reports), while case counts by property fall under "Analyze Quality" or "Monitor Assignment" business data views.