In FortiSOAR, SLA (Service Level Agreement) templates can be created for specific modules, including
Alerts and Indicators. These templates are essential for tracking response and resolution times,
ensuring compliance with defined service levels. By configuring SLAs on the Alerts and Indicators
modules, organizations can monitor the time taken to address these items, which is critical in
maintaining efficient incident response and management practices. The SLA templates can be
customized according to specific business requirements and are applied to records within these
modules to enforce timely actions.
