Q: 8
What priority case can be opened to guarantee a 8-hour response for a customer with Production Support?
Options
Discussion
D. Pretty common in practice exams, official support guide lists P4 for 8-hour response. Check the docs to be sure.
D imo, since SNMP config lets Prism Element pull switch info for network visualization.
Are we sure it's not P3 though? I thought P4 was only for non-urgent cases.
Feels like D is right here, pretty sure only P4 gives you the guaranteed 8-hour (business) response on Production support. The higher priorities get way faster SLAs, so you'd pick those for more urgent stuff. Correct me if I missed anything about weekend/holiday coverage.
Option D encountered exactly similar question in my exam and it matched D.
Yeah, it's D. Only a P4 with Production support gets the 8-hour response guarantee. Higher priorities are handled way faster. Agree?
Its D for sure. Only P4 gets the 8-hour response in Production Support, higher priorities like P1/P2 have even faster targets. Easy to mix up since you’d expect urgent cases to be slower, but it’s actually the other way around. Seen a similar question in practice-trap is thinking P1 or P2, but it’s D.
Maybe D 8-hour response is only guaranteed for P4 with Production Support, higher priorities get faster SLAs. I remember seeing this in the Nutanix docs for support tiers. Double-check in case there's been a recent change, but I think D is safest.
D is correct here. For Production Support, an 8-hour response is standard for P4 cases, not the urgent ones like P1. Pretty sure that's straight from Nutanix docs. If you want anything faster, need a higher priority or support level. Correct me if you've seen otherwise.
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