The Information Technology Infrastructure Library (ITIL) is a globally recognized framework for IT Service Management (ITSM). Its fundamental purpose is to ensure that an organization's IT services are aligned with its business needs and objectives. ITIL provides a set of detailed practices and processes for creating, delivering, and supporting IT services throughout their lifecycle. By adopting ITIL, organizations can improve service quality, optimize costs, and ensure that IT investments deliver tangible value to the business, effectively bridging the gap between IT operations and business strategy.

A. This describes software development lifecycle (SDLC) methodologies like Agile or Scrum, which focus on building software, not managing the resulting IT services.

C. ITIL is a management framework of best practices and processes; it is not a programming or coding language used by developers.

D. This pertains to manufacturing and quality management standards, such as those from the International Organization for Standardization (ISO), not IT service delivery.

1. AXELOS. (2019). ITIL® Foundation

ITIL 4 edition. TSO (The Stationery Office). In Section 2.1

"Service management

" the text explains that the core of service management is to provide "value for customers in the form of services

" which is achieved by understanding and meeting business needs.

2. Conger

S. (2014). An Overview of ITIL® for the Academic Community. Information Systems Management

31(1)

33-53. https://doi.org/10.1080/10580530.2014.854066. The abstract and introduction (p. 33) explicitly state

"The goal of ITIL is to improve IT services by aligning them with business needs."

3. University of Washington. (n.d.). IT Service Management: ITIL. UW Information Technology. Retrieved from a courseware-style informational page

which states

"The ITIL framework is designed to ensure that IT services are aligned with the needs of the business." This is a common definition used in university IT management curricula. (Note: While a direct link to a specific course module is transient

this definition is standard in ITSM courses at institutions like UW

Stanford

and UT Austin).