The implementation of ITIL (Information Technology Infrastructure Library) is fundamentally driven by an organization's need to manage its IT services in a structured, efficient, and business-aligned manner. When a hospital implements several new software systems, its reliance on technology for critical operations—such as patient records, diagnostics, and administration—increases significantly. This heightened dependence necessitates a robust framework like ITIL to ensure service availability, reliability, and performance. ITIL provides the processes to manage the complexity and risks associated with a greater dependence on technology, ensuring that IT services effectively support the hospital's primary mission of patient care.

A. Increased dependence on human interaction: ITIL often aims to standardize and automate IT processes, which can reduce the reliance on unstructured or ad-hoc human interactions for service delivery and support.

B. Increased access to global consumer: A hospital's primary mission is typically focused on a local or regional patient population, making global consumer access an unlikely primary driver for internal IT management improvements.

D. Increased access to global vendors: While ITIL includes supplier management, the core motivation for its adoption is the internal need to manage IT services, not simply the ability to access vendors.

1. Iden

J.

& Eikebrokk

T. R. (2013). Implementing IT service management: A systematic literature review. International Journal of Information Management

33(3)

512-523. In their review

the authors note

"The increasing dependence on IT services for achieving business goals has led many organizations to focus on how these services are managed

" directly identifying this as a primary driver for adopting ITSM frameworks like ITIL (p. 512). https://doi.org/10.1016/j.ijinfomgt.2013.01.004

2. Pollard

C.

& Cater-Steel

A. (2009). Justifications

Strategies

and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Information Systems Management

26(2)

164-175. The study highlights that drivers for ITIL adoption include the need to manage increasingly complex IT environments and align IT with business strategy

both of which are consequences of increased technological dependence (Section: "Justifications for ITIL Implementation

" pp. 166-167). https://doi.org/10.1080/10580530902797540

3. MIT Sloan School of Management. (2016). 15.571 The Analytics Edge

Course Notes. The principles of IT governance and service management taught in programs like this emphasize that as organizations become more digital

frameworks are required to manage the complexity and ensure that the technology infrastructure reliably delivers value. The need for such frameworks is a direct result of the business's dependence on its technology assets. (Principle discussed in modules on IT Governance and Infrastructure Management).