HP Configuration and Deployment services help customers manage a hybrid workforce by offering

solutions such as Predefined Asset Tagging, which automates and streamlines asset management

and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts,

ensuring that every device is easily trackable and configured according to the organization's needs. It

helps alleviate the IT team's workload by managing devices more efficiently across different

locations and roles

Thank you for your visit.

HP Device Life Extension can be attached to both new hardware purchases and existing devices that

are still within their warranty period. This service is designed to enhance the longevity of devices by

ensuring they remain operational and up to date, thus extending their useful life. By offering this

service during the warranty period, HP provides customers with additional protection and

performance enhancements that complement their hardware investments

HP Premium+ Support provides channel partners with several financial and operational benefits.

First, it enables partners to enhance their margins when selling HP devices by bundling Premium+

Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to

secure front-end revenue from the initial sale while relying on HP to provide ongoing device support

(D). This reduces the partner's operational load while still ensuring the customer receives top-tier

support, which can be particularly useful in scaling operations

https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

The base warranty provided with HP devices typically covers hardware repairs limited to parts

replacement but does not include labor or troubleshooting services. HP Hardware Support Services,

such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more

comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing

additional HP Support Services, the customer ensures they have access to expert assistance and

coverage that goes beyond simple parts replacement

https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/HP_HP2-I57/page_4_img_2.jpg

Here is the correct matching of the HP Active Care journey actions with the responsible parties:

Register the HP Active Care Care Pack to the customer

Responsible Party: Partner

Setup/Configure PC and Download Software

Responsible Party: Customer (with support and guidance from the partner)

Enroll Device

Responsible Party: Customer (with support and guidance from the partner)

Device Monitored

Responsible Party: HP Software (enables service on each device)

Incidents Logged

Responsible Party: Customer (with support and guidance from the partner)

Case Creation

Responsible Party: HP

Device Repair by HP

Responsible Party: HP

This mapping ensures a clear understanding of who is responsible for each action during the lifecycle

of the HP Active Care journey, including device enrollment, monitoring, and support tasks​

Here is the correct matching of the HP Hardware Support Services Add-on Support Care Pack with the features it provides: Accidental Damage Protection Support features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges. Travel Coverage Support features the Care Pack provides: Includes Pick-up and Return and HP Care. Defective Media Retention Support features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost. These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios​

Here is the correct matching of the HP Hardware Support Services Care Pack with the service it provides: HP Essential Support Service it provides: Includes Pick-Up and Return and HP Care HP Premium Support Service it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers’ needs HP Premium+ Support Service it provides: HP’s fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage​

HP Post Warranty Support Services provide extended protection beyond the expiration of an initial

Care Pack or warranty period. These services are critical for customers who want to ensure continued

support for their devices without interruptions. According to HP's guidelines, the best time to

purchase Post Warranty Support Services is within a window that starts 90 days before the expiration

of the current coverage and extends up to 30 days after it expires. This ensures there is no lapse in

coverage and the customer continues to receive support for their devices.

HP also offers other services, such as Device Media Retention, which allows customers to retain

defective hard drives after replacement, but this is more focused on data retention during device

repairs rather than extending support post-warranty. HP Collaborate Services and other proactive

services are helpful but are not designed specifically for extending support coverage after a warranty

expires. Hence, the most suitable option is HP Post Warranty Support Services

HP Premium+ Support provides enhanced coverage and proactive management of customer devices.

After an order is placed, two critical steps are necessary to activate this support and ensure devices

are properly covered:

1. Software Installation: The partner or customer must ensure the HP software is installed on all

devices eligible for Premium+ Support. This software enables real-time monitoring and provides

proactive support features, such as predictive analytics and device health insights.

2. Registration of the Care Pack: The partner must also successfully register the HP Premium+

Support Care Pack to the customer (not the partner). This ensures that the customer is officially

entitled to the support and that their devices are tracked within the HP system for coverage and

service delivery.