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Here is the correct matching of the HP Active Care journey actions with the responsible parties:
Register the HP Active Care Care Pack to the customer
Responsible Party: Partner
Setup/Configure PC and Download Software
Responsible Party: Customer (with support and guidance from the partner)
Enroll Device
Responsible Party: Customer (with support and guidance from the partner)
Device Monitored
Responsible Party: HP Software (enables service on each device)
Incidents Logged
Responsible Party: Customer (with support and guidance from the partner)
Case Creation
Responsible Party: HP
Device Repair by HP
Responsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle
of the HP Active Care journey, including device enrollment, monitoring, and support tasks
