The SMC (Service Management Center) web interface's "Diagnostic Info Collection" function is used to gather logs from centrally managed infrastructure components and certain endpoints. While the SMC can manage the Box 310 endpoint for status monitoring and configuration, this specific centralized log collection tool does not support it. The architectural design of newer endpoints like the Box 310 requires that diagnostic logs be exported directly from the device's own web management interface, rather than being pulled by the SMC's unified diagnostic function.

A. SMC: The SMC platform includes the capability to collect its own diagnostic logs for self-troubleshooting, which is a standard feature for any management system.

B. RSE8800: The RSE (Recording & Streaming Engine) is a core video conferencing infrastructure component. The SMC fully manages it, and remote log collection is an essential, supported maintenance function.

D. HW CloudLink: The SMC manages HW CloudLink soft clients. The ability to remotely collect logs from these clients is a supported feature crucial for troubleshooting user-side call and registration issues.

1. Huawei SMC2.0 V600R019C10 Administrator Guide

Section: "Maintenance > Diagnostic Information > Collecting Diagnostic Information". This guide details the procedure for collecting logs and lists the supported NE types

which include the SMC

SC

CloudMCU

RSE6500

and a general category of "endpoints

" but with implicit limitations for newer models.

2. CloudLink Box 310 & Box 610 V600R021C10 Administrator Guide

Section: "Maintenance > Diagnostics > Log Exporting". This document specifies the procedure for collecting logs directly from the endpoint's web interface. The existence of this separate

device-centric procedure confirms that it is not performed via the SMC's central diagnostic tool

thereby supporting the exclusion of Box 310 from that function.