Q: 4
Succeed Insurance had an embarrassing event last month that had potential legal ramifications. One
of their Customer Service Representatives (CSR) shared details of a celebrity's personal auto claim on
social medi
a. Fortunately for Succeed, the celebrity decided not to pursue legal actions as long as Succeed
agreed to resolve the potential for future occurrences within the next 30 days.
Succeed executives immediately reacted to the situation by establishing new guidelines regarding
claim security. The Business Analyst (BA) assigned to the project researched ClaimCenter base
product capabilities and held several requirements gathering sessions designed to document their
strategy. The new requirements indicate that only authorized users should be looking at celebrity
claims.
Which two features should be used to meet the new requirements? (Choose two.)
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