The status "Eligible (updates disallowed)" indicates that a new version of the Edge Services agent is available, but a policy on the array is preventing the automatic or manual update. This is a configurable setting managed by an array administrator. The standard procedure to resolve this is to log into the Purity//FA GUI with sufficient administrative privileges (such as the arrayadmin role), navigate to the relevant settings page for Edge Services or agent management, and explicitly enable the option to allow agent updates. The CLI command mentioned is typically reserved for Pure Storage Support.

A. Enable agent updates via cli with the command "puresupport enable edge-agent-update": The puresupport command is generally intended for use by Pure Storage Support personnel, not for routine administrative tasks.

B. Remove and re-install the edge agent you want to update: This is an unnecessary and disruptive step that does not address the underlying configuration that is disallowing the update.

1. Pure Storage, "Purity//FA User Guide," Purity 6.4, Section: "System > Edge Service." The documentation on managing system features like Edge Service indicates that configuration and policy settings are managed through the GUI by an administrator. The "disallowed" status points to such a policy.