For showcasing a 360-degree view of the customer that empowers service agents with the capability

to manage various customer interactions efficiently, the consultant should utilize the Energy and

Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and

Utilities Contact Center Console, designed specifically for the industry, integrates critical customer

information and functionalities into one streamlined interface. Additionally, custom OmniScripts and

FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings,

complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse

needs of utility customers. Reference = Detailed explanations on how to configure the Energy and

Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer

service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide

and customization documentation: https://developer.salesforce.com/docs/atlas.enus.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm,

https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5