Q: 19
[Case Management] At Universal Containers, support agents need to verify that customers are eligible to receive support when they create the case. Where can a support agent verify that a customer is allowed to receive support?
Options
Discussion
A
Option B here. Milestones are more about tracking progress, but Entitlements is where eligibility gets checked. Saw this as a common trap in practice sets.
Its A
C vs B-pretty sure it's B but C is a distractor since actions can confuse with eligibility stuff.
B or maybe A, I've seen both get mentioned but usually eligibility ties back to Entitlements. Not 100% sure, anyone else?
B, not A
I don’t think it’s Milestones, should be B. Entitlements.
Maybe A, I had something like this in a mock.
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