Einstein Visit Recommendations are designed to provide intelligent and actionable suggestions to field reps. A critical component of this intelligence is ensuring the recommended visit is feasible. The system's underlying logic explicitly considers the store's operating hours, as well as the field rep's working hours, to propose visit times that are practical and avoid wasted trips to closed locations. This constraint is a fundamental rule within the recommendation generation process, which is powered by Einstein Discovery and CRM Analytics models that analyze various factors like last visit date, sales volume, and open cases.

A. Case activity is only one of several factors considered by the Einstein Discovery model, not the sole automatic generator of recommendations.

B. The system prioritizes stores based on factors like the last visit date, but it does not automatically filter out stores that already have a future visit scheduled.

D. Visit Recommendations are created using Einstein Discovery and CRM Analytics, not the Next Best Action (NBA) engine, which is a separate Salesforce Einstein feature for suggesting real-time actions.

1. Salesforce Help Documentation, Consumer Goods Cloud: Einstein Visit Recommendations. This document states, "Einstein Visit Recommendations considers the store’s operating hours and the rep’s working hours to recommend visits." This directly supports the correctness of option C.

2. Salesforce Help Documentation, Consumer Goods Cloud: How Einstein Visit Recommendations Work. This page details the process and inputs, specifying, "Einstein Visit Recommendations uses Salesforce Maps, Einstein Discovery, and CRM Analytics to intelligently recommend visits..." It also lists the factors considered, including "open cases," confirming that option A is an incomplete description. The document does not mention Next Best Action, invalidating option D.

3. Salesforce Help Documentation, Consumer Goods Cloud: Set Up Einstein Visit Recommendations. The setup guide outlines the prerequisites and configuration steps, which involve setting up Einstein Discovery models and CRM Analytics, further confirming that Next Best Action is not the underlying technology.