The itiladmin role inherits several granular administrative roles, including changemanager. The changemanager role is specifically designed to configure and oversee the Change Management application. This responsibility includes managing the risk calculation framework by defining Risk Conditions and configuring Risk Assessments to determine when specific assessments are triggered. Furthermore, this role holds elevated privileges for data management within the application, such as the ability to delete change request records, a task that standard itil users cannot perform. These three functions are core administrative and support tasks for the Change Management process, directly aligning with the purpose of the itiladmin role.

B. Delete CAB Definition: While the changemanager role technically possesses the Access Control List (ACL) permissions to delete CAB definitions, this is a high-impact action on a core process configuration. In practice, such structural changes are often reserved for the full admin role to prevent accidental disruption of the change process.

E. Create and manage Approval Policies: Modern ServiceNow instances manage approval policies primarily through Flow Designer. Creating and managing these policies requires roles like flowdesigner or approvaladmin, which are not contained within the itiladmin role. The itiladmin role's ability is limited to legacy approval rule types.

1. ServiceNow Product Documentation - Roles in Change Management: The documentation explicitly states that the itiladmin role contains the changemanager role. The changemanager role is described as having permissions to "manage change risk assessments and conditions" and "delete change requests."

Reference: ServiceNow Documentation

Quebec Release

"Roles installed with Change Management

" Section: changemanager.

2. ServiceNow Product Documentation - Configure risk assessment and risk calculation: This document details the configuration of risk assessments and risk conditions. It specifies that the changemanager role is required to create and modify the riskassessment and riskconditions records

which corresponds to managing these features.

Reference: ServiceNow Documentation

Utah Release

"Configure risk assessment and risk calculation for Change Management."

3. ServiceNow Product Documentation - Change approval policies: This documentation outlines that Change Management approval policies define the approvals required for a change. It also notes the transition to using Flow Designer for approvals

stating

"You can use the ServiceNow® Flow Designer to create and manage approval policies." Access to Flow Designer is governed by the flowdesigner role

not itiladmin.

Reference: ServiceNow Documentation

Washington D.C. Release

"Change approval policies."