The Change Interceptor is the default ServiceNow user interface element that appears when a user clicks "Create New" within the Change Management application, provided the instance has not been configured to use the newer Change Landing Page. Its purpose is to "intercept" the creation process and prompt the user to select a specific type of change (e.g., Normal, Standard, or Emergency). This selection then directs the user to the appropriate form for that change type. Since the scenario explicitly states that the instance has not migrated to multimodal change (which uses the Change Landing Page), the legacy interceptor behavior remains the default.

B. Change Form: This is the detailed view for a specific change record, which is displayed only after a change type has been selected from the interceptor.

C. Change Landing Page: This is the user interface for the multimodal change experience, which the question explicitly states the instance has not been migrated to.

D. Change Overview: This is typically a dashboard or homepage module that displays reports and key metrics, not a page for initiating a new record.

1. ServiceNow Product Documentation - Interceptors: "An interceptor is a page that is displayed when you navigate to a URL... The Change Request application uses an interceptor to prompt users to select the type of change to create

such as emergency

normal

or standard." This document confirms the function and default use of the interceptor for Change Management. (ServiceNow Product Documentation

Vancouver Release

Platform administration > UI and pages > Interceptors).

2. ServiceNow Product Documentation - Configure the Change Management landing page: "The Change Management landing page provides a single place for a change user to select the required change type and create a change request... By default

the Change Management landing page is enabled. If you want to revert to the classic change creation process

you can disable the landing page." This documentation clarifies that the Landing Page is the newer model and that a "classic" process (the interceptor) exists as the alternative. (ServiceNow Product Documentation

Vancouver Release

ITSM > Change Management > Administration > Configure the Change Management landing page).