A Content Item is a specific type of catalog item designed to provide information rather than a requestable good or service. It is the correct choice for creating a link in the Service Catalog that redirects a user to a Knowledge Base article, an external URL, or displays static content. This directly fulfills the requirement of a "View Company Policies" link that points to an existing knowledge article.

B. Record Producer: This is used to create a task-based record, such as an incident or a change request, not to link to informational content.

C. Knowledge Item: This is not a standard, out-of-the-box record type for the Service Catalog in ServiceNow.

D. Order Guide: This is used to bundle multiple, related catalog items into a single request process for a more complex fulfillment.

E. Catalog Item: While a Content Item is a type of catalog item, this option is too generic. The most precise answer for linking to information is "Content Item".

1. ServiceNow Product Documentation - Create a content item: "Content items can have a content type of External Content

Knowledge Base

or Catalog Content. For a content item with a content type of Knowledge Base

you can select a knowledge base and an article from that knowledge base." (ServiceNow Product Documentation

Washington DC Release

Document ID: cCreateAContentItem.html).

2. ServiceNow Product Documentation - Types of catalog items: "Content item: Allow you to provide information instead of goods or services. For example

you can create a content item that provides a link to a password reset tool or a knowledge article." (ServiceNow Product Documentation

Washington DC Release

Document ID: cTypesOfCatalogItems.html).