In the ServiceNow Now Platform, a View is a specific user interface (UI) layout for a form or a list. Views allow administrators to define alternative arrangements of fields, sections, and related lists for the same data table. This enables the creation of tailored experiences for different user personas, processes, or interfaces. The examples provided—Default, Major incidents, Self Service, and Mobile—are all standard names for different form views that present the same underlying record in a way that is most relevant to a specific context or user role.

A. Forms: A form is the entire UI for displaying a single record. A view is a specific layout of that form, not the form itself.

B. Form Designs: Form Design is a modern UI Builder tool used to configure form layouts and views, not the name of the resulting layout.

C. Form Layouts: Form Layout refers to the specific arrangement of fields on a form for a given view; it is the configuration of a view.

E. Workspaces: A Workspace is a comprehensive, role-based UI that contains various components, including forms that themselves use different views.

1. ServiceNow Product Documentation - Views: "A view defines the elements that appear on a form or a list. For different users

you can display different views for the same form or list... For example

you can create a view of the Incident form that is used only by major incident managers. You can create another view of the Incident form that is used by self-service users." This document also explicitly mentions the "Default view" and "Self-service view". (ServiceNow Product Documentation

Utah release

"Views"

DOC1538198).

2. ServiceNow Developer Documentation - UI16 Form Views: "Form views are alternate form layouts. Create form views to show or hide fields on a form to provide a different user experience for the same form. For example

the Incident form has different form views for default users (itil role) and for Self-Service users (no role)." (ServiceNow Developer Site

"UI16 Form Views"

developer.servicenow.com).

3. ServiceNow Product Documentation - Form configuration: "You can customize forms to show the information that your users need. One way to do this is by creating different form views." (ServiceNow Product Documentation

Utah release

"Form configuration"

DOC1538197).