State Flows are a core component of the ServiceNow Change Management State Model. This functionality allows an organization to define and customize the lifecycle for different change models (e.g., Normal, Standard, Emergency). Administrators can configure the specific states and, crucially, the condition-based transitions between those states. This ensures that each type of change follows a "fit-for-purpose" process flow, moving from one state to another only when specific conditions are met.

A. Workflows 2 0: This is not a valid or official ServiceNow term. While workflows and Flow Designer are used for automation, this is not the name of the feature.

B. Stale Transition Models: This is an incorrect term. "Stale" implies something is outdated, which is contrary to the purpose of a flexible, condition-based model.

C. Conditional Change Models: While the concept involves conditions, this is not the official terminology ServiceNow uses for the feature that defines state transitions and flows.

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1. ServiceNow Product Documentation - State model and transitions for Change Management: "The Change Management state model allows you to customize the change process by modifying or adding states and defining the rules for moving between states... The state model functionality is available by default for Normal

Emergency

and Standard change models." This document details how state flows (smstateflow table) define the sequence of states for a specific model.

2. ServiceNow Product Documentation - Change Management - State Model: "The Change Management - State Model plugin (com.snc.change.statemodel) is activated by default. This plugin enables you to customize the change process by modifying or adding states and defining the rules for moving between states." This confirms the feature is a core

named plugin for this exact purpose.