A Problem Task (problemtask) is a child record created from a parent Problem record to break down and assign the work required for investigation and resolution. The Problem Task table contains a reference field named 'Problem' that links it directly to the parent Problem record. This structure allows for the organized management of activities such as root cause analysis or implementing a permanent fix, all under the umbrella of the single parent problem.

A. Workaround: A workaround is a field containing descriptive text on the Problem record itself; it is not a separate child record.

B. Related Incidents: Incidents are linked to a problem, but they are typically the source of the problem, not child records created to manage the problem's resolution.

D. Known Error: A Known Error is a state within the problem lifecycle or a related knowledge base article created from the problem, not a direct child task record.

E. Major Incident: A Major Incident is a type of incident that can trigger the creation of a problem; it is a precursor, not a child record.

1. ServiceNow Product Documentation

"Problem Management": "A problem task is a task that is created to perform a piece of work that is required to complete a problem." This documentation explicitly defines the relationship where problem tasks are created to complete a problem. See the "Problem tasks" section within the Problem Management documentation for the Rome

San Diego

Tokyo

or later releases.

2. ServiceNow Product Documentation

"Create a problem task": The procedure for creating a problem task involves navigating to an existing problem record and adding a new problem task from the 'Problem Tasks' related list. This workflow demonstrates the direct parent-child relationship. See the "Create a problem task" procedure in the Problem Management documentation.

3. ServiceNow Developer Documentation

"Table: Problem Task [problemtask]": The schema for the problemtask table shows a column named problem which is a direct reference to the problem table. This database-level reference establishes the parent-child link. This can be verified by navigating to System Definition > Tables and viewing the columns for the problemtask table in a ServiceNow instance.