Question 12 - ServiceNow CIS-DF Exam Questions [April 2026 Update]

Q: 12

DRAG DROP A manufacturing organization has implemented Incident Management in ServiceNow and wants to integrate additional products to enhance its functionality. Drag each ServiceNow product to the value it brings in supporting Incident Management.

Drag & Drop

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Discovery
Hardware Asset Management
Risk Management
Service Portfolio Management

Correct Answer:

Answer Areas Delivers asset actions and events for the management and maintenance of assets during incidents: B. Hardware Asset Management Supplies critical IT and financial risk data, enabling the team to assess the broader impact of incidents on business operations: C. Risk Management Offers detailed operational-level data on hardware and applications to improve incident resolution: A. Discovery Provides life cycle information about services, helping to align incidents with the status and history of services: D. Service Portfolio Management

Explanation

Hardware Asset Management (HAM) provides automated asset actions and lifecycle events necessary for maintaining and repairing physical assets during incident resolution. Risk Management supplies essential IT and financial risk metrics, enabling teams to accurately evaluate an incident's broader impact on business operations. Discovery automatically populates the Configuration Management Database (CMDB) with detailed, operational-level data regarding hardware and application Configuration Items (CIs), which directly accelerates troubleshooting and root cause identification. Service Portfolio Management (SPM) offers comprehensive visibility into the lifecycle, current status, and historical data of business services, ensuring active incidents are properly aligned with overall service health.

References

ServiceNow Product Documentation, "Incident Management integrations," IT Service Management (ITSM).

ServiceNow Product Documentation, "Hardware Asset Management overview," Asset Management.

ServiceNow Product Documentation, "Discovery," IT Operations Management (ITOM).

ServiceNow Product Documentation, "Service Portfolio Management," IT Service Management (ITSM).

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